I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
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Review summary
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FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy to use website and quick delivery
Easy to use website and quick delivery. Only issue was I ordered a mat which was showing as in stock and then got an email a day later to say it wasn't available and my account would be refunded. If its not available then in my opinion it shouldn't be showing on website. Other than that no issues with this company.
27 January 2024
Reply from Matstores
Thank you for your review.
We are pleased to hear you found our website easy to use and happy with the speed of delivery.
Unfortunately, stock quantities can change quickly over a weekend and we sometimes end up being informed by the supplier that items have gone out of stock. We apologise for the inconvenience with this.
Kind regards,
Mat Stores
Would use again
They offer a good choice at reasonable prices. The mat received is a perfect size for the office. Prompt delivery. Would use again.
25 January 2024
Reply from Matstores
Thank you for your feedback.
We are delighted you are pleased with the overall service received and that you would use us for future purchases.
Kind regards,
Mat Stores
Is it Really the FCM12895ER Mat??
The mat I ordered item # FCM12895ER was labeled Hard Floors and Pile Carpets. What I got is labeled Hard Floors. I went with one because it was quoted as Heavy Duty. Not sure how well it will last.
29 January 2024
Reply from Matstores
Thank you for your feedback.
We have checked your order and can confirm this is the correct mat you have received, the Cleartex MegaMat. Thank you for bringing the labelling error to our attention we will pass this information on.
We can assure you this mat can be used on all pile carpets and hard floors, is 5mm thick and almost impossible to crack.
Please do not hesitate to get in touch if you have any further queries or concerns.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are delighted that the product meets your expectations and works well.
Kind regards,
Mat Stores
Timely delivery
27 January 2024
Reply from Matstores
Thank you for your feedback.
We are pleased that the order was delivered in the time expected.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased you were happy with the whole service.
Kind regards,
Mat Stores
Ordered office chair at a great price…
Ordered office chair at a great price was delivered within 23 hours. Thanks
13 January 2024
Unprompted review
Reply from Matstores
Thank you for your positive feedback.
We are delighted that you received your order so quickly.
Kind regards,
Mat Stores
The chairs are ok but the colours are…
The chairs are ok but the colours are not the same as on the website we ordered blue but they are a very dark blue not the light blue in the picture poor representation
4 January 2024
Reply from Matstores
Thank you for your feedback.
We are sorry that the colour of the chair is not what you expected, thank you for bringing the colour issue to our attention. We have raised this with the supplier and are expecting updated images from them soon.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased you found the selection of products we offer helpful and received your chosen product in good time.
Kind regards,
Mat Stores
Website
Website, placement in SOE on search,
Delivery and packaging.
Just be careful and follow instructions on opening!
4 January 2024
Reply from Matstores
Thank you for your review.
We are delighted you are found us using a search engine and are happy with the service received.
Kind regards,
Mat Stores
Good buy
Good buy, a little slow on delivery but it was holiday time. will buy from again.
28 December 2023
Reply from Matstores
Thank you for your feedback.
We are sorry the delivery was delayed, as noted on our website orders placed over the holiday period would be shipped at the start of January. We are glad you have now received your order and are happy with your purchase.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are happy that you received the order quickly and hope you are happy with your purchase.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased you are happy with the product and service.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased to hear you were happy with the pricing of our products and the delivery arrived quickly.
Kind regards,
Mat Stores
Very pleased with the chair mat
Very pleased with the chair mat, and so is my wife who'd been on at me for some time about the MDF board I'd been using previously
1 January 2024
Reply from Matstores
Thank you for your feedback.
We are delighted to hear you have now found a mat that works to protect your carpet.
Kind regards,
Mat Stores
Great product
Great product to protect my carpets whilst working from home. Speedy delivery and great customer service when I had a query.
31 December 2023
Reply from Matstores
Thank you for your positive review.
We are delighted to hear your query was dealt with efficiently and that you are happy with the chair mat you have ordered.
Please do not hesitate to contact our customer service team if you have any questions in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are pleased to hear you are happy with your order.
Kind regards,
Mat Stores
Great Mat
Great Mat, delivered on time.
Word of warning - look out for the safety instructions when unpacking, mine drifted under settee when unpacking so I did see. De-banding needs care!
28 December 2023
Reply from Matstores
Thank you for your feedback.
We are pleased to hear you are happy with your purchase and that it was delivered in good time.
Kind regards,
Mat Stores
Great quality & customer service
The mat arrived broke. I notified Matstores and they replaced it very quickly which I appreciate!
I have used the mat for several months now and it is great! Chair does not sink in and for the most part it stays in place on the carpet. Very nice chair mat for carpet!
30 August 2023
Reply from Matstores
Thank you for your review.
We are delighted to hear your issue was solved promptly and you are now happy with the effectiveness of your mat.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Quick & what I wanted
I recently ordered a mat to protect my floor. The order was easy, the mat arrived a few days later & is exactly what I wanted.
1 December 2023
Reply from Matstores
Thank you for your review.
We are delighted that you found the order process easy and the delivery arrived in timely manner.
Kind regards,
Mat Stores
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