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Mat's Island Reviews 

1,897
•
TrustScore 5 out of 5

4.8

Clothes Market
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Review summary

Created with AI, based on recent reviews

Looking at 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting that items are always as described, often exceeding expectations in quality and authenticity. Many people highlight the excellent delivery service, which is frequently described as fast, well-packaged, and efficient, even for international orders. Reviewers also appreciate the competitive and reasonable pricing, finding great value for genuine and often rare premium clothing. However, some customers also noted issues with product condition not matching descriptions, citing unmentioned holes or stains. A few other people also felt that the company did not adequately resolve issues with lost parcels, leading to dissatisfaction with the customer service in those specific instances.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the authenticity and condition of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition of... See more

Service

People report positive experiences with service, often describing it as great, efficient, and honest. Many... See more

Price

Clients share positive opinions on price, consistently finding items to be competitively priced and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 1st Purchase from MAT'S ISLAND Tests Positive for Awesome!! Item was Micro Reps Hooded Jacket in green, Extremely well packaged and Just as described! Perfect Fit! Thank you so much, Keeping an eye... See more

Rated 5 out of 5 stars

I purchased a Stone Island pullover from Mat’s Island and I’m extremely satisfied. Very fast shipping to Italy, the item arrived perfectly packaged and exactly as described. Everything was flawless. I... See more

Rated 5 out of 5 stars

A good selection of vintage/older dated stone island. It's a no brainer to use Mats Island. Two pairs arrived in Dubai, 100% quality and will promote locally as there is no similar seller here. I stil... See more

Rated 5 out of 5 stars

Had to give 2nd review for this store.. Mat and zoe are amazing to deal with, have helped me endlessly and never let me down. Everything 100% authentic as expected and customer service is on point! Do... See more

Company details

  1. Clothes Market

Written by the company

An independent online store stocking new and used designer clothes. Specialising in Stone Island & CP Company.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,897)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Sold this guy a coat on eBay

Sold this guy a coat on eBay. Low balled me but I excepted and then it was on his site for £380 after a £150 purchase from me, now that’s fine! It’s the game but asked for positive feedback and the message got ignored and no feedback

Games a game

2 February 2025
Unprompted review
Rated 1 out of 5 stars

this guys communication skills are…

this guys communication skills are really bad. He should work on his customer service a lot more I think. He's talkative in person but treats you has a blank wall over the internet. proper wasteman

7 November 2025
Unprompted review
Mat's Island logo

Reply from Mat's Island

Sorry that we missed your message.
If you have an issue regarding an order or would like any information about products available on the website please email support@matsisland.com and we’d be happy to help.

Rated 5 out of 5 stars

Five stars.

Well packaged, rapid delivery, condition exactly as advertised.

One of the most well renowned and popular resellers for good reason.

12 November 2025

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