Matsato Reviews 17,025

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting its sharpness, durability, and excellent performance, which makes cooking more enjoyable. Many people appreciate the product's design, balance, and ease of use, often describing it as the best knife they've ever owned. The delivery service is frequently highlighted as prompt and efficient, with many consumers receiving their orders quickly. The overall user experience, including the ordering process, is generally described as easy and satisfactory. However, some customers were not happy with their order experience, mentioning issues like unexpected charges, difficulties with cancellations, or missing items such as sheaths or cookbooks. A few people also felt that the product did not live up to its advertised sharpness or had concerns about its country of origin.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the knives for being extremely sharp,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the knives as phenomenal, extremely... See more

Delivery service

Users describe positive interactions with delivery service. Many customers report fast delivery times, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

User experience

Customers consistently note positive experiences with the product's user experience. Reviewers praise its... See more

Based on these reviews

Rated 5 out of 5 stars

I enjoyed my experience with Matsato. Their diligence is tops and they are very efficient. They follow up and take good care of customer. I purchased 3 knives and sheaths and a stone sharpener. All we... See more

Company replied

Rated 5 out of 5 stars

The company was quite easy to deal with and they had some very good deals on offer, which were very tempting. Delivery was quite prompt, packaging was exceptional and the knives look great, are ergo... See more

Company replied

Rated 5 out of 5 stars

Next level craftsmanship at a price everyone can enjoy. Grand master Joan has made me a believer. I received my 3rd and 4th delivery today and I’m completely satisfied. Be advised these knifes are sha... See more

Company replied

Rated 5 out of 5 stars

The ordering process was easy with a fantastic price. The knives are phenomenal! They make cooking more enjoyable! Extremely sharp and durable! The knives arrived quickly! Thank you so much!!!!

Company replied


Company details

  1. Knife Store
  2. Kitchen Supply Store

About Matsato

Written by the company

CONQUER EVERY KITCHEN CHALLENGE

The art of cooking is boundless - whether you're making a quick snack or crafting a gourmet meal for friends. Matsato adapts to every task, delivering precision and unmatched sharpness in every slice, making sure you’re equipped to handle any culinary challenge with ease.

Crafted with precision and a laser-carved index finger hole for superior control. Matsato’s blade is made from high-quality stainless steel, ensuring sharpness and durability for years to come. The premium beech wood handle offers unmatched comfort and security, providing the most comfortable grip possible.


Proven Wear Resistance

Enhanced Blade Sharpness

Crafted With Precision

Improved Stability & Cutting
Experience


MATSATO: PRECISION IN EVERY SLICE

Tired of dull blades and uneven cutting? Matsato let’s you control the thickness of every slice effortlessly, without tiring your hand, for a perfect cut every time. The knife is made by combining Japanese knife making traditions and modern approach.


DON’T SETTLE FOR LESS

The market is flooded with cheap Matsato imitations that can’t match the quality and precision of the original. Choose the authentic, ice-hardened Matsato knife that maintains sharpness in the long haul. You can find it on their Official website.

GET THE ORIGINAL MATSATO KNIFE HERE

Useful Links

Shop Matsato Now Track Your Order FAQ Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I bought one knife and liked it so much…

I bought one knife and liked it so much I bought 4 more to give to my family

15 April 2026
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Reply from Matsato

Hello Lottie,

Thank you for your fantastic review! We're thrilled to hear that you loved the knife so much that you decided to purchase more for your family. Your support truly means a lot to us.

If there's anything else you need, please don't hesitate to reach out.

Warm regards,

Matsato Support Team

Rated 3 out of 5 stars

Great Value

It’s not nearly as sharp as I thought it would be but for $30 still a great value.

22 April 2026
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Reply from Matsato

Hello,

Thank you for your feedback. We appreciate your comments about the value of the product. We're sorry to hear it wasn't as sharp as you expected.

If you have any further concerns or would like assistance, please feel free to let us know.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Very good product

Very good product

8 November 2025
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Reply from Matsato

Hello Tammy,

Thank you for your positive review! We're thrilled to hear that you enjoyed our product. We greatly appreciate your support and look forward to serving you again in the future.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

My knife is amazing

It wasn’t the best,because as soon as I ordered my knife they went on buy one get one free!!! I love my knife!!! Thank you.

21 April 2026
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Reply from Matsato

Hello Dan,

Thank you for taking the time to leave a review. We're glad to hear that you love your knife. However, we understand the frustration of missing out on a promotional offer. Please note that promotions can change, and new offers may be introduced periodically.

We appreciate your feedback and thank you for being a valued customer.

Matsato Support Team

Rated 4 out of 5 stars

These knives are very functional

These knives are very functional! I didn’t realize this until I tried my first one. Good price for this quality tool!

21 April 2026
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Reply from Matsato

Hello Kim,

Thank you for sharing your positive experience with our knives! We're delighted to hear that you find them functional and of great quality. Your feedback is valuable to us, and we appreciate your support.

If there's anything more you need or any way we can enhance your experience further, please let us know.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Great product

Great product ! Glad I ordered one for gift!

8 August 2025
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Reply from Matsato

Hello Elaine,

Thank you so much for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that you are pleased with the product and that it made a great gift. Your satisfaction is our priority, and we're grateful for your support.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

great service ....wonderful…

great service ....wonderful knife...perfect balance...and boy is it sharp...I highly recomend getting a couple

14 April 2026
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Reply from Matsato

Hi Daniel,

Thank you for your fantastic review! We're thrilled to hear that you're enjoying the knife and find it perfectly balanced and sharp. Your recommendation means a lot to us. If you have any further feedback or questions, feel free to reach out.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Great knife and quality

Great knife and quality! It’s a top notch product! This purchase is my second and will be a gift to a family member!

21 April 2026
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Reply from Matsato

Hello Brian,

Thank you for your fantastic review. We're thrilled to hear that you are impressed with the quality of our knife and that you've chosen to gift it to a family member. We truly appreciate your continued trust in Matsato products. If you need any further assistance, feel free to reach out.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

My husband absolutely loves the knife

My husband absolutely loves the knife. The second one was given to a find who fell in love with it as well.

14 April 2026
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Reply from Matsato

Hello Patricia,

Thank you for your wonderful review. We are delighted to hear that your husband loves the knife and that your friend has fallen in love with it as well. Your satisfaction and feedback truly make a difference to us.

Thank you for choosing Matsato.

Matsato Support Team

Rated 4 out of 5 stars

Good knife but not a great knife.

This weekend was my first chance to open the box and take a look at the knife. The knife came in a secure box and showed no external damage. After opening the box and giving the knife a close examination I found the blade was not as sharp as expected and there were two small chips in the blade. After sharpening the blade I was ready to try the knife on a smoked pork tenderloin. After slicing the pork tenderloin the blade did hold an edge. The only other observation I have is the handle is a little small for my hand. I’m not sure I would purchase another one.

20 April 2026
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Reply from Matsato

Hello Gregory,

Thank you for taking the time to share your review and feedback with us. We appreciate your detailed observations and are sorry to hear about the initial condition of the knife blade and the fit of the handle. We take product quality very seriously and your comments will help us improve. If you have further concerns or need assistance, please don't hesitate to provide your order information so we can address this matter more effectively.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

The knives are beautiful

The knives are beautiful. Showed up extremely fast. I'm very happy with the purchase. I recommend them

21 April 2026
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Reply from Matsato

Hello Bobby,

Thank you so much for your kind words and for your recommendation. We're thrilled to hear that you love the knives and that they arrived quickly. Your satisfaction means a lot to us.

If you ever need anything, feel free to reach out.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Well built

Well built, should last awhile, one small nick on the blade that I wasn't happy with.

21 April 2026
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Reply from Matsato

Hello Dan,

Thank you for your positive feedback and for bringing this to our attention. We're sorry to hear about the small nick on the blade. Rest assured, we will take the necessary steps to resolve this matter.

We appreciate your patience and understanding.

Matsato Support Team

Rated 5 out of 5 stars

no B.S

no B.S. just excellent quality & beautiful workmanship. The balance & control is amazing. I tip my hat to you!!

14 April 2026
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Reply from Matsato

Hello Steve,

Thank you so much for your wonderful review! We are thrilled to hear that you find our products to be of excellent quality and appreciate the beautiful workmanship. Your kind words about the balance and control are truly appreciated. We tip our hat right back to you for being such a fantastic customer!

Best regards,

Matsato Team

Rated 4 out of 5 stars

Three beautiful gifts....

I received the 3 knives in the mail. Im very pleased with the presentation boxes as these are to be gifts. I haven't used any of these because of the reason I bought them. They seem very nice, super sharp and feel well in hand.

21 April 2026
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Reply from Matsato

Hello Frank,

Thank you for taking the time to leave a review. We're delighted to hear that you are pleased with the presentation boxes and that the knives seem nice and well-made. We hope they make wonderful gifts! If there's anything else we can assist you with, please feel free to reach out.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Have only had it for about a week

Have only had it for about a week. Very sharp and easy to handle. Love it so far.

21 April 2026
Matsato logo

Reply from Matsato

Hello Audrey,

Thank you for your 5-star review! We're thrilled to hear that you're loving the sharpness and ease of handling so far. If you have any questions or need further assistance, please don't hesitate to reach out.

Enjoy your purchase!

Matsato Support Team

Rated 5 out of 5 stars

Fingerhole: Much better control

Many may think that fingerhole's for hanging in your kitchen. That's only if you want to decorate. The control it allows your index finger for precise cut is the best idea for ALL knives. Matsato's balance & hardness perfectly complement where you intend to cut.

21 April 2026
Matsato logo

Reply from Matsato

Hello Dan,

Thank you so much for your positive feedback and for taking the time to share your thoughts on our products. We're thrilled to hear that you're enjoying the precise control and balance our knives offer. It's great to know that the design is meeting your expectations and enhancing your culinary experience.

We appreciate your support and look forward to serving you again in the future.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

First knife cut me in years very sharp

First knife cut me in years very sharp

21 April 2026
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Reply from Matsato

Hello Don,

Thank you for your review. We're glad to hear you found the knife sharp. If there's anything more you need or have questions about, feel free to reach out.

Best regards,

Matsato Support Team

Rated 4 out of 5 stars

The knives are very high quality

The knives are very high quality. They’re very sharp and look awesome! Receiving them took longer than I thought, but I will be looking into other knife in the future! Thank you.

Bryan Lawley

21 April 2026
Matsato logo

Reply from Matsato

Hello Bryan,

Thank you for your positive review and for letting us know about your experience. We're glad to hear you're pleased with the quality and appearance of the knives. We apologize for any delay in receiving your order and appreciate your understanding. If you have any further questions or need assistance in the future, we're here to help.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Great knife

21 April 2026
Matsato logo

Reply from Matsato

Hello Jack,

Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you're enjoying your new knife. If you have any further feedback or questions, feel free to let us know.

Best regards,
Matsato Support Team

Rated 1 out of 5 stars

I "Looked" at your knives, you sent me 2!

I "Looked" at your knives, but decided against ordering until I could review customer input. I was then forced to spend 5 days in the hospital and upon my discharge, I found a Package with not 1, but 2 knives. I am, of course asking for a refund, but this is a very poor way of getting customers.

21 April 2026
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Reply from Matsato

Good day!

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

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