Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-Shirt Store
  2. Gift Shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received a bogus creditcard charge from Matching Couples

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a positive rating. Now I have to dispute the charge with the creditcard company, hopefully they won't require a card replacement as that is always such a hassle.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service
Order placed 20 Feb 2025 told 4-8 days
Still no delivery can’t track it and it was ordered in plenty of time for st Patrick’s day
So a total waste of time and they also do not reply to emails

20 February 2025
Rated 1 out of 5 stars

Disappointed

I ordered the wrong size shirt. I caught it right after I ordered so I contacted the company about changing shirt sizes. I have not received an email or messenger message back. They have however shipped me the shirts. I can’t wear mine. I wish they got back to me.

24 February 2025
Rated 4 out of 5 stars

Low quality High Price

Everything went great! My only complaint is that I felt the quality of the shirts should have been way better. For the price of these shirts you could use a better quality

25 January 2025
Rated 5 out of 5 stars

Fun addition to your wardrobe

I have ordered from this company several times and their shirts are always a hit for us. We wear them at parties or on vacation and definitely get the laughs and meet new people every time we wear them. Quality is great and I highly recommend them!

5 January 2025
Rated 1 out of 5 stars

Incorrect order received, no response to queries.

I ordered a matching his and hers Christmas T-shirt set however was sent two T-shirts (correct sizings) wrong pattern for the male t-shirt. So I have two the same, which is not what I ordered. Have emailed and posted on fb page my issue with NIL response from matching couples. Very disappointed given the pair cost me $90 AUD.

1 November 2024
Unprompted review
Rated 2 out of 5 stars

Does anyone know how to contact this…

Does anyone know how to contact this company. I have emailed them and WhatsApp and messenger and still no response. I have ordered the wrong size and all I want is confirmation they will change them x so frustrating

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I have emailed this company 3 times…

I have emailed this company 3 times with no response. When I placed order was told 2 days, it was over a week when items were delivered, not in time for event I had planned on wearing shirts. I have requested process to return items, I have not received any communication.

23 October 2024
Rated 4 out of 5 stars

Fun Christmas t-shirts

I ordered the Chest and Nuts t-shirts. The shirts are true to size and look like they appeared on line. The quality is decent as well.
I gave it 4 stars instead of 5 because of the time it took to arrive. Online it showed it would arrive in 5-7 days and then when checking out you need to pay extra to get it during the time it said. Luckily I was planning ahead so I was fine with the arrival but it took at least two weeks to arrive.

24 September 2024
Rated 5 out of 5 stars

I love the quality of these shirts

I love the quality of these shirts. It’s too much fun wearing them and watching the people’s face when they catch on. My husband hates wearing matching shirts but digs in when I show him these. When all else fails shock the stuffings out of them!

22 September 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look