Master Vinyl UK Reviews 

171
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the vinyl records, highlighting their clarity and power. The service provided is frequently described as excellent, with many people appreciating the professional, friendly, and knowledgeable staff. Reviewers often mention the rapid and swift delivery, noting that items arrive quickly and are always well-packaged and in perfect condition. People are consistently impressed with the communication, finding it fantastic and informative, and the overall ease of the purchasing process. Many consumers express their intent to make future purchases, emphasizing their trust and satisfaction with the company.

What people talk about most

Product

Customers had positive experiences with product quality, noting that records were exactly as described, had... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and rapid... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition of items... See more

Service

People report positive experiences with service, often highlighting its efficiency and friendliness.... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and expertise. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is nothing better than buying stuff from proper enthusiasts. That’s precisely what Tony at Master Vinyl is - he clearly loves his records as much as we do and it shows in every chat we have.... See more

Company replied

Rated 5 out of 5 stars

Tony runs an excellent shop and has been a pleasure to deal with throughout. Honest, knowledgeable, straightforward and with a great sense of humour. Communication was first class and it is clear that... See more

Company replied

Rated 5 out of 5 stars

First time purchase. Great stock list of hard to get imports. Direct updates including a phone call for a clarification check - this is why we love passionate record shops. Rapid turn around on the d... See more

Company replied

Rated 5 out of 5 stars

First time buying from Master Vinyl, and it's always a bit daunting, particularly since this was quite a costly order. But I needn't have worried. All communication with Tony was friendly, and his re... See more

Company replied


Company details

  1. Music Box Store
  2. CD Store
  3. Music Store
  4. Record Store

Written by the company

We are a small family run record retailer in the heart of Yorkshire. We pride ourselves in supplying the best vinyls from around the world from Miles Davis to dire Straits & more. We also Ship worldwide in professional mailers, And try to ship on the same day as purchase.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(171)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from Master Vinyl

Brilliant service from Master Vinyl. Really swift dispatch and records arrived in perfect condition in a heavy duty double walled record mailing box. Great communication between them and myself, would use again, well recommend, thank you 👍

22 January 2025
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for taking the time to write as such fantastic review. We do our best to make sure all our customers are happy from the purchase to receiving the album.

Rated 5 out of 5 stars

What customer service should be like

I placed my order late one evening, got a call the next day from the owner thanking me for the order and advising of a delay in delivery due to the bad weather and him being snowed in. No problem at all, great to get that update and a few days later the LP's arrived in mint condition and very well packaged, all round wonderful service

7 January 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for your understanding for the late delivery and we’re so happy that you are happy with the service. We’re just a small family business but it’s customers like you that make it all worthwhile once again thank you. Tony

Rated 5 out of 5 stars

Master Vinyl are provided first rate…


Master Vinyl are providing me with a first rate service which cannot be faulted. They import quality vinyl from the US and deliver an excellent service and Tony is a gentleman

13 January 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you Steve hope to see you back soon. Glad you love our service it’s customers like you who keep us going.

Rated 5 out of 5 stars

Great service

Great service, great source of audiophile vinyl. Thanks!

5 January 2025
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you hope to see you back soon

Rated 5 out of 5 stars

Excellent super efficient and…

Excellent super efficient and personable service.

3 January 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for your feedback. it’s great to know that we’re doing a fantastic job for our customers.

Rated 5 out of 5 stars

Triick of Tail Nursery Cryme Atlantic 75

Excellent service as always packages arrived promptly and well packaged. Trick of Tail and Nursery Cryme Atlantic 75 Series

3 January 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for spending the time to leave us a review we Pride ourselves in good customer service we are looking forward to seeing you again soon.
Tony Master Vinyl UK 🇬🇧

Rated 5 out of 5 stars

Great products

Great products, really happy with communications and quick delivery. Thank you

30 December 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much glad you’re happy with our service

Rated 5 out of 5 stars

Second To None For All Of Your Vinyl Needs

I have purchased many LP's from Tony (at Master Vinyl) and, as always, the service, selection-choice and general buying experience is second to none.
The selection of Atlantic 75 pressings, MoFi, Mobile Fidelity and UHQR never fails to impress me and if there's something you want, but which isn't currently in stock, Tony will endeavour to get you your LP as fast and as soon as possible. Tony is super knowledgeable, helpful and a really nice guy: a real pleasure to deal with and buy from.
Honestly, you cannot fault this online shop.
I have written a review for Master Vinyl before - but because of the awesome service / selection - writing another review is more than justified.
As a huge (HUGE) jazz fiend whenever I want to look for and buy the latest jazz release my first stop is now Master Vinyl. Thus, I am sure that if you are looking for a specific vinyl pressing - of your favourite LP or artist - then make YOUR first stop Master Vinyl. Go on: check them out: I'm sure you won't be disappointed!!!

6 January 2025
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for taking your time to leave us another fantastic review, it’s customers like you who keep us small businesses going.

Rated 5 out of 5 stars

Reliable, Quick, and Trustworthy

First time purchase from this wonderful small independent family business. Such a polite and helpful owner, who posted the items quickly, securely, and in time for Christmas. The world needs more of this.

22 December 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for your fantastic review
We pride ourselves in great customer service and i’m so happy we got your Album to you in time for Christmas.

Rated 5 out of 5 stars

Very personal service

Very personal service, would highly recommend

18 December 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for your great feedback hope to see you back soon

Rated 5 out of 5 stars

Always good to deal with

Always good to deal with. Great comms. A personal experience in a world where that is unusual.

18 December 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you Nigel Glad you keep coming back to us and you love our service

Rated 5 out of 5 stars

5 Stars 🌟

Without doubt the best record dealer in the uk I've ever come across... The Vinyl is always of the highest quality, the packaging/dispatch times are second to none and the customer service I receive time and again is literally next level...
My only negative is not coming across Tony from Master Vinyl uk sooner! 😉

29 November 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for your fantastic review
And hope to see you back soon

Rated 5 out of 5 stars

A vinyl lovers paradise

A vinyl lovers paradise,it's always a pleasure buying from Tony such a nice guy

6 December 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for your positive feedback. And we are happy that you like to shop at Master Vinyl UK 🇬🇧

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Competitive pricing, prompt shipping, bomb proof packaging and super friendly and personable service
What more could you ask for

5 December 2024
Unprompted review
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for your fantastic feedback. I’m so happy I could help you if you need anything else. Don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent service

Good to chat with Tony about my purchase. Then it was delivered quickly and well wrapped so arrived in good order. Thanks

10 November 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you Tony Glad I could help you.
If you need any help with anything else, don’t hesitate to get in touch

Rated 5 out of 5 stars

First order

I‘m very satisfied with it, in particular with the customer service. My order was delayed (due to the Hurricane in the US), but the manager had always kept me updated, which I was very grateful for.
I‘d purchase again at Master Vinyl UK.

29 October 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you so much for your positive feedback hope to see you back again soon

Rated 5 out of 5 stars

Top!

Fast delivery, secure packaging, item as described new, sealed and in best condition; top!

5 October 2024
Master Vinyl UK logo

Reply from Master Vinyl UK

Thank you for your feedback we look forward to your next order

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look