I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Company details
Information provided by various external sources
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contact info
Golds Hill Way, DY4 0PY, Tipton, United Kingdom
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Made an order just before Xmas but…
Made an order just before Xmas but needed items before expected delivery date, cancelled order, requested refund, confirmed by phone call, order was cancelled and refund issued promptly.
3 January 2023
I use MasterTrade regularly for…
I use MasterTrade regularly for electrical supplies. The service is brilliant every time.
5 January 2023
Very helpful
18 November 2022
It’s not what goes wrong it’s how you…
It’s not what goes wrong it’s how you inform people of problems- not replying to emails is a massive no no for repeat business
19 November 2022
Always a fast and efficient service
Always a fast and efficient service. Lots of stock and a quick call from them if something is out of stock to recommend a replacement or the lead time. Really good prices on the items we purchase from them Highly recommended
28 November 2022
Excellent!
Cannot fault mastertrade at all. The service all round has been exceptional and unlike some other suppliers they make their customers feel valued.
11 November 2022
Top service delivery was next day will…
Top service delivery was next day will be using again .
29 October 2022
Good dispatch no prolblems
20 October 2022
Second to none
Outstanding service as usual from Ash and everyone else. I don’t use any other supplier if I can help it
8 November 2022
electrical product purchases
very reasonably priced exceptionally quick delivery time usually next day even to Northern ireland cant fault them so far
20 October 2022
Nice bricks
Very quick turn around with the bricks great stuff all round and very helpful..truck drive great rung me while at work and dropped all in the right spot ..spot on will definitely use again thank you .
3 October 2022
Very reliable seller with a wealthy…
Very reliable seller with a wealthy stock and super fast delivery!
18 September 2022
Keen pricing and fast delivery.
Keen pricing and fast delivery.
On time delivery everything. I use these guys all the time, definitely a 5 star service.
10 September 2022
Good prices.
Good price for the consumer unit I ordered and well packed will probably use again.
9 September 2022
Avoid
Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.
7 September 2022
Unprompted review
Reply from Mastertrade
Dear Dean,
I was involved with this order myself, you ordered a special cut length of EV Cable, which we rushed the order through Doncaster Cables to get out that day,
You cancelled this cable later that day, unfortunately it had been cut and despatched.
We advised you that we don't normally take cut cable back as its a special order as per our T&C's
I believe the next day you were not in to receive the cable and it went to your local DPD collection shop.
We offered as a good will gesture to give you a refund if you could pop to the shop and put a return label on it
You point blank refused to do this as you did not have the time,
I do believe your review is harsh as we tried to help all the way.
As I'm sure you are aware after an order has been dispatched direct from a manufacture is hard to refund, when the goods are in transit as you were asking us to refund before the goods had arrived to you or ourselves.
Fortunately the cable was returned by DPD automatically at our cost, Which will now be refunded.
Kind regards Nigel Smith, Director.
Great company been dealing with them…
Great company been dealing with them for a few months now no issues
6 September 2022
Quick delivery very good prices
5 September 2022
Spoke to the guys today what can I say…
Spoke to the guys today what can I say just great customer service thanks
5 September 2022
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