I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more
Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you
Company details
Information provided by various external sources
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Contact info
Golds Hill Way, DY4 0PY, Tipton, United Kingdom
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4.6
Excellent
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 48 hours
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Ordered consumer unit and a separate…
Ordered consumer unit and a separate rcd on the 16-12-25, was supposed to be 3-5 days but unfortunately didn’t arrive until 14-1-26
I get it was Christmas, but that was a long time…
14 January 2026
Unprompted review
Appaling customer service
Appaling customer service. Waited for days for them to approve a return request for an unused unopenend item. On chasing via phone, was then told it will be 25% handling fee which is completely unreasonable considering we waited ages for this item.
16 December 2025
Unprompted review
Reply from Mastertrade
Thanks for your message, and I’m sorry you feel let down by the experience. I do want to clarify that this was an Eaton item that was specially ordered in for you, which is why the return process took longer to approve and why a restocking/handling fee applies.
Great service and prices from this…
Great service and prices from this independent electrical wholesaler . Fast and efficient whether you use the website or visit in person. Couldn’t recommend them enough
14 December 2025
Unprompted review
Mastertrade always come through
All requested items were in stock, fast delivery.
Great work as always from Ash and the team there
5 December 2025
Unprompted review
Everything came when and how it should…
Everything came when and how it should have
1 December 2025
Unprompted review
Excellent Price and Prompt Delivery of Rolec EVO
This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Ordering was very straight-forward and delivery was excellent on fast.
12 August 2025
Unprompted review
Great Customer Service
Amazing products, quick delivery and superb customer service. Wanted to amend order after checkout, was sorted really quickly. Great company
5 October 2025
Unprompted review
Fast
Fast, efficient and affordable. Ordered several light fittings for our garden as the pricing was very competitive
1 October 2025
Unprompted review
Excellent in all respects.
21 November 2025
Unprompted review
Great service and fast delivery
21 November 2025
Unprompted review
Great quick delivery and at a …
Great quick delivery and at a competitive price
1 November 2025
Unprompted review
Competitive prices
Competitive prices. Good choice of products. Staff knowledgeable on product.
9 October 2025
Unprompted review
No response re order.
I ordered a downlight on 19th Dec to finish a job. It was supposed to be in stock and same day despatch. I emailed Mastertrade 23rd Dec for an update as it was showing on my account as "Processing". So far, no response and still "Processing". Not impressed.
23 December 2024
Unprompted review
Reply from Mastertrade
Dear Gerald,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience with us.
We’d like to clarify that your order was placed on the afternoon of 19th December, close to the start of our Christmas break, as noted on our website and trading times. Our office was closed from 20th December and reopened on 2nd January. During this period, we were unable to process orders or respond to inquiries.
Your order was processed on 2nd January, as per our estimated 2-3 working day delivery timeframe, and was delivered promptly on 3rd January. However, we understand that our lack of communication during this time caused frustration, and we apologize for not being able to address your query before our return.
We value your business and are committed to improving our communication in the future to prevent such issues. Thank you for bringing this to our attention, and we hope to serve you better next time.
Best regards,
Ash Cowern
Ecommerce manager
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