Master Private Finance Reviews 107

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Hideous company who let us down over a period of 18 months. Now taking matters to the press to make others aware.. Paid £1,000's for horrendous service. Approached company who deny any wrongdoing

Rated 1 out of 5 stars

Absolute Mickey mouse company. When you complain about how slow the process is taking (we waited 4/5 months) the director rings off his mobile phone (so calls aren't recorded) and he belittles yo... See more

Rated 5 out of 5 stars

There was an avoidable mistake early in the process. However, the measure is more how quickly the error was found and resolved without delay or significant inconvenience. Very attentive, did what Dani... See more

Rated 5 out of 5 stars

We received great service from Dan at Master Private Finance. He found us the best deal for us that suited our remortgaging and repayment plans. He took the stress out of the loan application process... See more

Company details

  1. Financial Institution

Written by the company

Master Broker and Master Packager Intermediary services for the specialist mortgage market. Encompassing Second Mortgages, Bridging & Development Finance, Commercial Mortgages and more. Master Private Finance prides itself on service excellence for clients and other financial intermediary affiliates.


Contact info

3.3

Average

TrustScore 3.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay Clear

Hideous company who let us down over a period of 18 months. Now taking matters to the press to make others aware.. Paid £1,000's for horrendous service. Approached company who deny any wrongdoing

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Second Charge

My partner and I were referred to Master Private Finance by a local mortgage broker. Our financial situation was complex and we were looking to apply for a second charge on our property.

Our case was handled by Jez Ujkaj. Jez was able to identify a suitable lender and provide friendly, helpful advice throughout the whole process.

I would have absolutely no hesitation in recommending Master Private Finance and Jez in particular. Their service and commitment are second to none.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The whole process was so quick and went smoothly. Great communication and very friendly, helpful staff (especially Jez). I felt unlike allot of companies they really understood our situation and went out of their way to help us. We had a great outcome that's going to change our lives. Very highly recommended.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Great service throughout - cannot fault in any way. Friendly, professional, efficient and focused on delivering exactly what I needed. Many thanks, cannot recommend highly enough.

8 September 2023
Unprompted review
Rated 3 out of 5 stars

Honest review - home improvement loan

I worked with this company to get an extended loan on my property, it was a longer process than I expected and I felt like I wasn’t trusted at many points, particularly when they wanted to speak to my company to confirm that I actually worked there even though I provided payslips and my bank statements (and so much more). It may have been because I am a very senior person and working in cyber security for a global company they may have thought it wasn’t legitimate because of my age.

The customer service was good but the interrogation was shocking. Be prepared to provide every document you can think of from credit card and current account statements, they will want to speak with your employer, have a copy every bill you have and receipts of payment.

Overall we received the loan and the person we dealt with was pleasant but I would opt to work with a different company if I was ever in a situation like this again.

The loan was for home improvements.

31 August 2023
Unprompted review
Master Private Finance logo

Reply from Master Private Finance

On behalf of Master Private Finance I would like to thank you for taking the time to review the service you have received.
May I assure you that we take all feedback seriously and use it to look for ways to improve the journey received for our customers.

As a brokerage service authorised and regulated by the Financial Conduct Authority, we are expected to complete various checks to verify information we have received. These additional checks are designed to comply with our regulatory obligations and whilst they can on occasion frustrate, we are sorry as this is not our intention.

I am pleased to read that you felt the service you received from your adviser was good and I do hope this process should you need us again, does not deter you from using Master Private Finance.
Wishing you the very best for the home improvements you have planned and thank you again for sharing your experience.

Rated 5 out of 5 stars

Highly recommend!

Highly recommend Master Private Finance. Dan assisted with the application process with professionalism, reliability, responsiveness and patience and was ready to answer any questions we had along the way. We would recommend their service without any hesitation!

4 August 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. The service we were given was 5* and nothing was ever too much trouble. I would use this company if the future should I require any further finance expertise.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellence service - Daniel Burdett Senior Mortgage Adviser

Daniel Burdett made this process very easy. He took the time to explain everything very clearly, gave me the time to think about things and did not chase me. Also when I took my time pulling things together. Chased the underwriters and it was all surprisingly quick once I had the documents.
Completely recommend.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

5 Stars

Daniel was brilliant to deal with.
Very professional and always friendly everytime we spoke. Made everything sound so simple and kept us updated every step of the way.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

2nd charge application, helpful Dan

Daniel Burdett was recommended to us by our trusted mortgage broker which we have used for years as his expertise was second charge loans. Dan was very prompt and efficient with his communication throughout the process and managed to secure us a good rate as a result before the rise in rates. He was very thorough with the application process and instructions. Definitely recommend him and the company to friends and family and will be using them again. Thanks Dan

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Review from my two experiences

I have dealt with Dan on two occasions in the last couple of years now. He has been brilliant for me and my family. He provides regular updates and simplifies the process.
Things can be delayed or have unforeseen issues, this was explained and remedied and I cannot recommend MPF enough.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Daniel has been absolutely fantastic…

Daniel has been absolutely fantastic with our second charge application process. Very friendly and efficient and would absolutely not hesitate to use again or recommend to all of our family and friends for financial advice….thank you so much Daniel!!

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Daniel dealt with our matter in a quick and professional manner. He explained everything needed and was always there to answer any questions. Even when he was on leave, there was always someone else there to deal with us. I would highly recommend Master Private Finance to anyone.

Thanks for all your hard work.

2 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look