Our Masta appointment went well. All the illnesses were explained, and the effects of being stricken by the mosquitoes. Also, the action we should take (immediately) if we were scratched or bitten by... See more
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Review summary
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Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... See more
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I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
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A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... See more
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4.3
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Absolutely Excellent!
This has been an exceptionally good experience. Excellent communication and information from the outset. I feel very well looked after by this company.
24 July 2026
I booked a appointment for my son who…
I booked a appointment for my son who was under one and specifically asked when booking the appointment will injections be given to him because of his age as another travel clinic had told me that he would not be able to receive any injections because of his age - and that specific clinic didn’t give babies injections under one. Asking this clinicI was told it would be okay and then when attending the appointment it was a complete waste of time because there were no injections for my son to have because of his age. It was a waste of time and a waste of money and I felt like my question was disregarded upon booking the appointment via the online chat
24 July 2026
Reply from MASTA
Hi Nisha,
We’re sorry to hear that you were disappointed with your experience and we understand your frustration.
Our Customer Service Team are not medically trained and therefore cannot determine which vaccinations are clinically appropriate. Our appointments include an individual travel health risk assessment with a qualified clinician, who considers factors such as the traveller’s age, destination and travel plans. Where vaccines are appropriate, these can be administered during the same appointment.
Having reviewed your webchat, we can see that you specifically raised your son’s age. While our Customer Service team member explained that she was not medically trained, we acknowledge that the wording used could have been clearer and may have given you the impression that vaccination had been confirmed.
We apologise for the inconvenience and wasted time this caused. I can confirm that your feedback has been shared with the team.
Kind regards,
Andrea
MASTA
Reply from MASTA
Hi Anthony,
Thank you for your feedback!
We are so sorry to hear you found the clinic lacking with the signage. I have passed this onto our internal team as feedback so someone can look into this.
We do hope everything else went well in your visit with us and that you have a lovely trip.
Kindest Regards,
Casey-Marie
Masta
Reply from MASTA
Hi Elena,
Thank you for your review!
We’re thrilled to hear that you had a positive experience at our clinic. We always want things
to go well and help you in any way we can.
Please do come back if you need any further advise or vaccines! We are happy to help!
Kindest Regards,
Casey-Marie
Masta
Very helpful and informative…
Very helpful and informative lady/nurse/clinician. Very punctual.
22 July 2026
Relevant advice for the area being…
Relevant advice for the area being visited.
Appointment went ahead onetime.
19 July 2026
Reply from MASTA
Hi John,
Thank you for your lovely review.
We’re thrilled to hear that you had a positive experience at our clinics. Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope you will be back to visit us again!
Kindest Regards,
Casey-Marie
Masta
Reply from MASTA
Hi Emmanuel,
Thank you for your feedback!
I am so glad to hear you were satisfied with your previous visit!
We hope to welcome you back in the future!
Kindest Regards,
Casey-Marie
Masta
Reply from MASTA
Hi Anja,
Thank you for your feedback!
We are thrilled to hear that you found the staff in our clinics friendly, and that everything when smoothly.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Very efficient telephone consultation…
Very efficient telephone consultation with Nurse Angela. Thank you.
14 July 2026
Reply from MASTA
Hi Patrick,
Thank you for your review!
We are so glad to hear you had such a good experience with our Telephone Consultation and that Angela was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
A fully comprehensive assessment of need
A fully comprehensive phone consultation, then going to the pharmacy for the vaccinations was stress free. He was very good with the children and again went through all the information.
17 July 2026
Reply from MASTA
Hi Helen,
Thank you for your review!
I am so glad to hear that your telephone call was thorough and that the pharmacist was able to ease the vaccination experience for your children.
Hope you have a wonderful, safe trip and We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Great value.. informed advice
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travelling in the particular part of the world. Absolutely worth every penny..great value for money.
11 July 2026
Reply from MASTA
Hi Susan,
Thank you for your lovely feedback!
We are so glad to hear you had such a good experience with our Cambridge clinic and that the nurse was able to give you all the information you needed.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Helpful advice
Helpful advice
Very clear maps on the areas being travelled to
Running on time
All very straightforward.
9 July 2026
Reply from MASTA
Hi Adrienne,
Thank you for your lovely review!
We are so pleased to hear you found the nurses advise helpful in your appointment and that you were able to locate us okay.
We hope you have a lovely travel and look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Really sorry to say that the whole…
Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expensive and the lady didn’t tell us anything that we couldn’t have found ourselves. Total waste of time. Only useful if you need yellow fever vaccines cause GPs don’t provide it.
9 July 2026
Reply from MASTA
Hi Diana,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
Our consultations are designed to provide personalised travel health advice based on a traveller's destination, itinerary and medical history. We appreciate however, that you did not feel the consultation met your expectations.
We're also sorry that the vaccines you required were unavailable. Unfortunately, there are occasions where vaccine availability is affected by supplier stock levels or national shortages, although we understand this does not lessen the frustration when you're preparing for your trip.
We appreciate your feedback and if you would like us to review your consultation in more detail, please contact our Customer Service team at enquiries@masta.org.
Kind regards,
Andrea
MASTA
Poor Organisation and a Lack of Accountability
I had an extremely disappointing experience with MASTA.
Before our appointment, I specifically contacted MASTA to confirm that both of my children would be able to receive their chickenpox vaccinations during the same visit. I was reassured that this would be the case.
When we arrived, we were told there was only one vaccine available, meaning only one child could be vaccinated. This was incredibly frustrating, especially as I later spoke to MASTA and was told they should have informed us in advance that they didn't have enough stock. If this was already known, why were my wife and I allowed to attend the appointment?
This wasn't just a minor inconvenience. My wife and I had both taken time off work and spent time preparing and reassuring our two young children, who were already anxious about their vaccinations, only for the appointment to fall apart because of poor organisation and communication. The whole situation caused unnecessary stress and upset, and my wife and I decided not to go ahead with the vaccination at all.
The clinician's attitude made matters worse. They came across as rude and dismissive, and showed little empathy for the situation. My wife and I were simply told to "bring the other one back on Monday," with no acknowledgement of the time we'd taken off work, the impact on our children, or the fact that the issue could have been avoided altogether.
To make matters even more frustrating, my wife and I visited another pharmacy nearby later the same day. They were able to vaccinate both children without any problems, which only highlighted how poorly the original appointment had been managed.
Overall, this experience has completely eroded my confidence in MASTA. Poor communication, poor organisation, and a lack of empathy turned what should have been a straightforward appointment into an unnecessarily stressful experience for our family.
I would not use MASTA again and, based on this experience, I would not recommend their service to others.
23 July 2026
Unprompted review
Reply from MASTA
Dear Charlie,
Thank you for taking the time to share your feedback. We are very sorry to read about your family's experience and understand how disappointing this must have been, especially after taking time off work and preparing your children for their appointments.
After having reviewed your call with our Customer Service team, we can see that your call was to confirm that vaccinations could be administered during the appointment, rather than it being a consultation only. Our colleague confirmed that vaccinations can be given during the same appointment where the clinician is satisfied it is appropriate to administer them. Unfortunately, this discussion did not include confirmation of vaccine stock availability at the clinic, and we are sorry for any misunderstanding this may have caused.
As your review relates to an appointment at one of our partner clinics, I can confirm that we have forwarded your concerns to the Reading clinic, who are investigating the issues you have raised, including the vaccine availability and your experience during the appointment. They will respond to you directly once their review is complete.
Thank you again for bringing this matter to our attention.
Kind regards,
Andrea
MASTA
Reply from MASTA
Hi Chris,
Thank you for your feedback!
I am glad you found your visit to our Westminster clinic friendly and efficient.
We hope to welcome you in our clinics again!
Kindest Regards,
Casey-Marie
Masta
Reply from MASTA
Hi Elizabeth,
Thank you for your feedback!
We're so glad to hear that your visit was quick and efficient and we hope to see you at our clinic again in the future!
Kindest Regards,
Casey-Marie
Masta
Knowledgeable and lovely Jeanne took…
Knowledgeable and lovely Jeanne took great care of us. Very skilful and reassuring. Thank you!
20 July 2026
Reply from MASTA
Hi Maria,
Thank you for your review! We are so glad to hear you had such a good experience with our Cambridge clinic and that Jeanne was able to give you all the information you require and reassure you.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Travel Vaccinations
I booked an appointment for travel vaccinations and attended as scheduled. Unfortunately, I was told on arrival that they didn't have the vaccine I needed in stock. As a result, I wasn't able to receive any of the vaccinations during the appointment.
Despite no vaccinations being given, I was still charged the full appointment fee. I found this very disappointing, especially as the issue was due to a lack of stock on their part. I would have expected to be informed before my appointment or, at the very least, not charged the full price when no treatment could be be provided.
8 July 2026
Reply from MASTA
Hi Lucy,
Thank you for your feedback. We’re very sorry to hear about your experience and I completely understand how frustrating it must have been.
While we always try to review travel destinations in advance, vaccine availability can sometimes change unexpectedly due to supply issues. We appreciate you bringing this to our attention, as it helps us improve how we communicate stock availability to patients before their appointments and we will be passing this on internally to the clinic
Please feel free to contact our team directly if you would like to discuss this further on: enquiries@masta.org. We would be happy to help you find another location that can provide the vaccines you need and arrange a new appointment for you.
Kindest Regards,
Casey-Marie
MASTA
Reply from MASTA
Hi Sylvia,
We're so glad to hear you had a good visit to our clinic.
Hope you have a wonderful, safe trip! We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I came to one of your centers
I came to one of your centers, for blood tests, the lady who was the phelobatomist , tried to find my vein but she couldn't, she tried 4 times, until she find it . It was very bad experience for me.
17 June 2026
Reply from MASTA
Hi Mehrafarin,
Thank you for sharing your feedback. We sincerely apologise for the experience you had at our clinic.
All our nurses aim to provide the highest level of care and service, and we are disappointed to hear that we did not meet your expectation and I understand how frustrating this must have been.
If you would like to discuss this experience further, please do get in touch with our Customer Service team directly on Enquiries@masta.org and we can look into this further to ensure we can continually strive to offer the best experience to our clients.
I hope that you would be willing to give Masta another chance, as we would love to see you again for any of your future needs.
Kindest Regards,
Casey-Marie
Masta
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