Masonsresidential Reviews 

50
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From first contact made with Jay his service was faultless. He also put himself out, so my husband could come back the same day after work, working out of hours. This was above and beyond service with... See more

Rated 5 out of 5 stars

Jay really is a breath of fresh air in that he does what you would hope and expect an Estate Agent to do. He takes the effort to actually sell your property. He doesn’t just list it and sit back doing... See more

Rated 5 out of 5 stars

Jay has been fantastic throughout the selling process. He’s been present at all viewings and taken a lot of stress away. Highly recommend Jay and his team, they’re a pleasure to work with. 10/10.... See more

Rated 5 out of 5 stars

So far so good. Jay has been a breath of fresh air. Having just terminated the contract with another agent (let’s call them Ignorant & Incompetent Ltd) who failed to sell the property in 6 months I... See more

Company details

  1. Real Estate Agency

Written by the company

Providing exceptional service, delivering outstanding results. With over 26 years property experience, this is a family run business built on traditions, values and integrity. We’ll help you find your dream home in a stress-free way. We eagerly anticipate the opportunity to guide you through one of life’s most significant decisions, whether you’re stepping into homeownership for the first time or bidding farewell to the home where your family flourished. Rest assured, we will be by your side at every step, ensuring the journey is as painless as possible. Let’s make your housing dreams a reality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

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4.8

All reviews

(50)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Property Sale

A few delays in the sale but nothing to do with Masons. Any issues along the way were always quickly and effectively addressed by Jay.
I would definitely use Masons in the future

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend Masons Residential

Jay is a great communicator. He is organised and precise.
Always contactable. Many years of experience has enabled him to understand the market.
I would thoroughly recommend.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Having recently purchased a property…

Having recently purchased a property through Masons estate agents I found Jay and extremely helpful and always available for me to speak to with any questions I had
He was always extremely professional and would reply promptly
I would certainly recommend him to other potential buyers

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Masons Residential

Jay has been fantastic to deal with throughout this process. It's been a bit of a rollercoaster of a purchase and sale but Jay has been so helpful and communicative the whole way through. He is excellent at communicating with us and always picks up the phone if you need him. Highly recommend if you're looking for an experienced and capable agent.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought our new home with…

We recently bought our new home with the help of Masons Residential and the experience was outstanding from start to finish. They were professional, attentive, and always available to answer our questions, no matter how small. The process felt smooth and stress-free thanks to their clear communication and guidance. We couldn’t be happier with our new home and would highly recommend Masons residential to anyone looking to buy or sell.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Masons…

Excellent service from Masons Residential. Jay was brilliant throughout — always prompt, professional and supportive throughout the whole process even after completion, made the process buying my first property in Milton Keynes as smooth as possible, highly recommend :)

28 August 2025
Unprompted review
Rated 5 out of 5 stars

What more could you need in an agent.

What more could you need?!
Jay is very knowledgable, smart, and very impressive.
He's been offering advice, insight, and the tools to let us make a decision without any pushing or swayin like you'd find.
He's easy to get a hold of, very responsive and has a great attitude.
Honestly great to work with!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Jay has been a breath of fresh air. Having just terminated the contract with another agent (let’s call them Ignorant & Incompetent Ltd) who failed to sell the property in 6 months I engaged the services of Masons on recommendation from a friend. Within 10 days he’s found a buyer and an offer has been accepted.
Jay is enthusiastic, knowledgeable and certainly knows how to sell houses. His communication is first rate and he really puts the effort in.
Just need to get the sale over the line now.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Mason’s Residential

Jay Mason of Mason’s Residential is a true professional. His extensive knowledge of the property market, coupled with years of experience, has made my journey refreshingly straightforward.

Jay has been communicative throughout - always prompt and transparent, which gave me real confidence. Jay had a clear marketing plan, which showcased my property brilliantly and attracted serious interest.

Jay’s consistently positive attitude and proactive approach made the entire process feel both calm and efficient. I couldn’t have asked for better support.

I can highly recommend Jay without hesitation - if you’re serious about selling you won’t be disappointed.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish Jay made us feel…

From start to finish Jay made us feel comfortable during the entire process. He was very easy to talk to, understanding and helped us navigate through some trickier parts to the process. With such a quick turnaround his professionalism and guidance was invaluable. I will be recommending Jay for future sellers or buyers.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Jay is not your regular sales agent

Jay is not your regular sales agent. He goes above and beyond and provides a unique selling service. He really knows his stuff and the market and excels at understanding his needs and wants. Being available pretty much 24/7 (messaging at all hours of the day) has really helped with selling a property through him from the other side of the world!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! As first time buyers we couldn’t have asked for a more helpful and honest estate agent. Communication was great throughout the entire process with prompt updates.

27 May 2025
Unprompted review
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Reply from Masonsresidential

Thank you for your kind words.

Rated 5 out of 5 stars

A WOW experience

Jay's professionalism and market knowledge has been impeccable. He managed to sell our property within 3 months from start to completion. He works with speed so be prepared to be WOW'd. He's always responsive and keeps you updated throughout the process. We have definitely formed an ongoing relationship with Jay as he is personable and works with our plans in mind. Thank you for all your support Jay.

23 April 2025
Unprompted review
Masonsresidential logo

Reply from Masonsresidential

Thank you 💚

Rated 5 out of 5 stars

Excellent service

From the word go, Jay impressed us with his professionalism and knowledge. He is friendly and nothing is too much for him. Comes back really quickly with any questions you may have for him and honestly the whole experience so far has been excellent. Would highly recommend Jay.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Jay has done a fantastic job of selling our home, and doing it promptly and effectively. Jay has been very flexible and great at communication throughout and his recommendations for mortgage advisor and solicitors have been good as well.
I spoke with a few different estate agents prior to picking Masons and none of them were as personable and professional as Jay.
I would highly recommend using Jay to sell your property!

8 April 2025
Unprompted review
Masonsresidential logo

Reply from Masonsresidential

Thank you 💚

Rated 5 out of 5 stars

Excellent service

We have been incredibly lucky to have Masons as our agent to sell our home. Not only they managed to sell our house rather quickly but also gave us an exceptional service throughout. We were particularly impressed by our agent Jay’s exceptional market knowledge throughout the process. His deep understanding of market trends and industry helped us make informed decision. Throughout our selling process, Jay was incredibly communicative, promptly answering calls and emails and keeping us informed about every development.
We will happily refer Masons Residentials to potential sellers and buyers looking for a trustworthy high quality service.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing person to work with

What an amazing person to work with, Jay is committed passionate and true to his word, I can’t recommend Jay highly enough. His communication and support has been second to none. Jay is clearly an unbelievably hard working man with an amazing future ahead of him in selling homes. It’s been a pleasure to support Jay with his wonderful venture within 2 days of my house being on the market Jay had had numerous offers and viewings.

15 March 2025
Unprompted review

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