Mason Plumbing & Heating Ltd Reviews 97

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, often highlighting their ability to explain work clearly and their meticulous approach. Many consumers appreciate the company's reliability, noting that they arrive on time and keep customers updated. People frequently mention the excellent service, describing it as efficient, thorough, and of a high standard, whether for routine maintenance or more complex installations and repairs. Reviewers are particularly impressed with the promptness and effectiveness of the service, with many expressing gratitude for quick assistance and problem resolution. The company is often recommended for its honest and professional approach, with customers noting that they go above and beyond expectations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am really pleased to have found an excellent local plumbing service. I have used Mason Plumbing and Heating Ltd previously, this time Joe repaired a faulty flush on a modern toilet in my daughter's... See more

Company replied

Rated 5 out of 5 stars

Second to none. We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business. Carried out many jobs for us, large and small inc... See more

Rated 5 out of 5 stars

During the annual service they found the heat exchanger needed checked by Worcester. They gave us all the information to ensure Worcester would come immediately to fix the problem. They also fixed a... See more

Rated 5 out of 5 stars

Another great job by Joe from Mason plumbing & Heating. Joe takes pride in his work, his clean and tidy workmanship is second to none. Always polite and professional, would not use anyone else. Tha... See more


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

With years of experience in the industry Mason Plumbing and Heating are your local plumbing and heating specialist covering Aylesbury and the surrounding towns and villages. We have a large number of customers including some of the most well known letting agents in the Aylesbury area. We pride ourselves on complete customer satisfaction from the moment you first make contact with us. Staff training plays a vital roll in ensuring we offer a fast, friendly and efficient service to all our customers which is why our customers use our services time and time again. Call today for a free quote.


Contact info

4.8

Excellent

TrustScore 5 out of 5

97 reviews

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Rated 5 out of 5 stars

Punctual and efficient

Joe was on time and completed the work efficiently and within the quote given. The work involved replacing a motorised valve and Joe did this without any water leakage despite the position of it being difficult to access. Would use again

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship

Had a new boiler installed. High standard of work, they kept me informed throughout the process. Very clean , tidy and respectful. Definitely recommend .

5 March 2026
Unprompted review
Rated 5 out of 5 stars

1st Class service

1st Class service received from booking to carry out work.Joe the engineer was polite and informed me on all aspects of the job he was carrying out.Highly rate Masons Plumbing & Heating Ltd

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

Absolutely perfect!
We have used this company before and have no hesitations whatsoever in recommending them.
A five star service - if only every company was like this.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Rapid response, good value, punctual, polite, respectful, very competent. Have booked further work and services.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Joe

Thank you Joe, for servicing my boiler and pointing out a few advisories, which I have now had done (Gas pressure)
I can highly recommend this company, their efficiency, knowledge and workmanship is 100%

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, turned up on time and carried out a full annual service. Also fixed a low pressure hot water kitchen tap in just a few minutes. Would recommend for any boiler service or repair.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Service by Peter from Mason Heating and…

I have just had Peter from Mason Heating and Plumbing, carry out an annual boiler service. We have used both Peter and Joe from this company on a number of occasions and cannot recommend them highly enough. They are both extremely professional, friendly and explain clearly what work is being carried out. They also take the time to answer any questions which you have. I am delighted to have found a really EXCELLENT plumbing and heating company/service and happily recommend this company to family and friends.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Mason Plumbing Quality Work & Great Customer Service

Mason Plumbing have provided their services for many years on properties we have owned. Full replacement services including rads to new taps, toilet syphon, etc.
All work has been carried out to a high standard, priced before commencement and satisfaction guaranteed. No nasty surprises ! Highly recommended.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Replied promptly, arrived when they said they would, did a good job, and explained everything clearly. Thank you Joe at Mason Plumbing & Heating. Highly recommended.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Bolier Service

Very punctual, communicative and pleasant. As far as we can tell made a very good job of servicing our boiler.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I have been using Mason Plumbing & Heating for a couple of years now and always found them to be highly reliable, including keeping me updated on arrival times.
I have used other company's in the past who arrange to come out then fail to turn up, This is Not the case with Mason's.
They give honest Information and advice and always go above and beyond.
Joe was really helpful when he came out this week, I had a problem with my boiler and he sorted everything from contacting Worcester Bosh to schedule an appointment, and sorting out my boiler guarantee. So thank you Joe, you help is truly appreciated,
I would recommend this Company for all plumbing & heating jobs and would not hesitate in recommending them to family & friends

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Replacement boiler and heating system…

Replacement boiler and heating system flushing.
Highly recommend this company. Efficient installation with minimal disruption, very tidy activity with lots of care for the property. Pride in the quality and finish of the installation. They were recommended to us and we are very happy to recommend onwards.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

My shower pump had stopped working

My shower pump had stopped working, which was diagnosed on 18-09-25 and replaced on 19-09-25 .The bath panel was removed while the pump was being seen to and it was replaced more expertly than it had been before, leaving my bathroom beautifully finished.The shower is much quieter than it used to be, which is an added bonus .I shall have no hesitation in contacting Mason Plumbing and heating in the future, when things go wrong.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Second To None

Second to none.

We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business.

Carried out many jobs for us, large and small including complete new system in a previous rental property, new boiler in our house, taps, wastes, services, repairs, etc.

Totally honest and professional. Truly decent Tradesman.

Highly recommended.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service…

Peter came to service our boiler for the second year, after originally installing it, we were very pleased in how thorough the service was carried out.

15 September 2025
Unprompted review

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