Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... See more
Company replied
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I ordered boots three weeks ago when I track the information it says at facility it’s been at facility for weeks now they keep responding with some fake email. This is horrible. I spent over $70 and I... See more
Absolutely rubbish service, we never received our item, was meant to be delivered 12th December. We have had no communication from the company till now about the review. I have contacted my ba... See more
Company replied
Purchased the charm 18K bundle with free gift and received a lessor priced wrong item instead. I repeatedly sent emails with invoice attached as proof of incorrect item and price and they have yet... See more
Company replied
Company details
Written by the company
Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Contact info
10 Times Square, New York, United States
- support@masonmadison.com
- masonmadison.com
1.2
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY
I ordered 3 items and they were quite delayed in being delivered. When I finally received them 2 items were substitutions and not at all what I ordered. The one item was ok, although not great quality but I wanted to return the other 2 plus happily returned the gift with purchase. I sent them back as requested and they said they did not receive them - but I know they did…… so disappointing and an expensive mistake -
13 September 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Ruthe,
We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. At Mason & Madison Co., our mission is for every customer to feel delighted with their purchase — from the quality of the pieces to the entire shopping experience — and it’s clear we fell short this time.
Please contact us again at support@masonmadison.com with your order details. Our client care team will personally review and prioritize your case, and we’ll work with you to resolve this quickly — whether that means resending the correct items, issuing a refund, or offering a credit toward pieces you’ll truly love.
To anyone reading: while this was a disappointing experience for this customer, it does not reflect the standard we aim to deliver. Mason & Madison Co. is trusted by thousands of customers who value our thoughtfully crafted jewelry and dedicated client care. We’ve recently strengthened our return and exchange process and expanded our support team to ensure every concern is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We would love the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Buyers Beware!!!
Buyers Beware!!!! No refunds given, no response from the company and no phone number listed. Not registered with the Better Business Bureau!!!! Scam!!! Do not order from this company!!!!
10 April 2024
Unprompted review
Reply from Mason & Madison Co.
Dear Sally,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. At Mason & Madison Co., our goal is to provide not only jewelry you’ll love but also a shopping experience built on trust — and it’s clear we fell short in this instance.
Please email us at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’re committed to making this right — whether that means processing a full refund, reshipping your order, or offering a credit toward a piece you’ll truly love.
To those reading: we want to assure you that this is not the experience we aim to deliver. Mason & Madison Co. serves thousands of customers who trust us for thoughtfully crafted jewelry and dedicated client care. We’ve recently expanded our support team, improved our response times, and made our return and refund process more transparent to ensure a smoother experience for every customer.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
No delivery of item bought .
No delivery of item bought .. tried emails but all I get is that there’s a virus .. very disappointing.. tried contacting their support team 3 times but no response.. wish I had to have read these reviews before I bought ..
4 March 2024
Unprompted review
Reply from Mason & Madison Co.
Dear Carmel,
We’re truly sorry to hear about your experience, and we completely understand your disappointment. At Mason & Madison Co., we want every customer to feel cared for from the moment they place an order to the day their jewelry arrives — and it’s clear we fell short for you.
Please email us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will work quickly to ensure your item is reshipped with complimentary expedited delivery or, if you prefer, process a full refund.
To anyone reading: this is not the experience we aim to deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive, personalized support. We’ve recently expanded our customer service team and strengthened our communication systems to ensure every inquiry is answered promptly and every order arrives safely.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Awful customer service
Awful customer service. I bought earrings that were defective and always fell off while wearing them the clip was broken from when I received the item.
They haven’t gotten back to me for the next steps.
The quality is terrible.
2 February 2024
Unprompted review
Reply from Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to receive a defective item and not hear back promptly. At Mason & Madison Co., we believe every customer deserves jewelry that’s as reliable as it is beautiful — and it’s clear we fell short here.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make this right — whether that means sending you a new pair of earrings, offering a refund, or helping you choose a different piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it’s not the standard we stand for. Mason & Madison Co. serves thousands of happy customers who trust us for thoughtfully crafted jewelry and dedicated, responsive service. We’ve recently enhanced our quality checks and expanded our support team to ensure every product and every inquiry is handled with care.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM
SCAM
“Solid gold” haha chain arrived. Looks brassy, dull and is light and hollow . Half the width and different colour to the one advertised. No reply from customer services so I have lost my money. Gutted.
7 February 2024
Unprompted review
Reply from Mason & Madison Co.
Dear Janie,
We’re truly sorry to hear about your experience and completely understand how disappointing this must feel. At Mason & Madison Co., our goal is for every customer to receive jewelry that meets their expectations — in both quality and design — and it’s clear we fell short this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work to make things right — whether that means sending you the correct replacement, offering a full refund, or helping you choose a piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect the standard we aim to deliver. Mason & Madison Co. serves thousands of customers who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently strengthened our quality control processes and expanded our customer service team to ensure products match their descriptions and every inquiry is answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Avoid this company like the plague
Avoid this company like the plague! The product listing of a necklace said 18K Solid gold. When I receive the necklace the tag on the necklace said Solid Steel. Yes, it was gold colored. When I went back to the product listing it was changed to 18K real filled gold. No refunds , just exchanges. I email the company and it gets returned that there is a virus in my email. Give me a break!
4 February 2024
Unprompted review
Reply from Mason & Madison Co.
Dear Tim,
We’re truly sorry to hear about your experience, and we completely understand how upsetting it must feel to receive something that didn’t meet your expectations. At Mason & Madison Co., we aim to provide jewelry that’s exactly as described — in both quality and detail — and it’s clear we didn’t deliver that for you this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work with you to make it right — whether that means sending the correct replacement, offering a full refund, or helping you choose a piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect the standard we stand for. Mason & Madison Co. is trusted by thousands of customers who value our carefully crafted jewelry and responsive client support. We’ve recently strengthened our quality control and product descriptions to ensure listings are always accurate and our customer service team is now more accessible than ever.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM SHUT THEM DOWN!
Less than one star. HUGE SCAM I spent over $100 dollars on jewelry that was supposed to be delivered before Christmas. It was confirmed with shipping number but package was never delivered. Tried to reach out on multiple platforms and no answers. Trying to dispute with credit card company but no response. SHUT THIS COMPANY DOWN !!
18 December 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Chris,
We are truly sorry to hear about your experience, especially with an order meant to arrive before the holidays — we completely understand how upsetting this must have been. At Mason & Madison Co., we deeply value the trust our customers place in us, and it’s clear we fell short for you this time.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure we make this right — whether that’s reshipping your jewelry with complimentary expedited delivery, issuing a full refund, or offering a credit toward a piece you’ll truly love.
For those reading: while this was a deeply disappointing experience for this customer, it does not reflect our standards. Mason & Madison Co. serves thousands of happy clients who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently expanded our client care team and strengthened our fulfillment and tracking processes to ensure faster deliveries and clear communication.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We would be grateful for the opportunity to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
These guys are a scam
These guys are a scam. Their site said ship the same day if ordered before 2pm. They emailed me a tracking number but it kept showing the item was never picked up. over the next few days few days i emailed them 3 times. Both through the support email address that they sent me. and their website.
no reply. No update in status. I dont think i will even receive my items. I will dispute the charges with my credit card company.
29 December 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Marcus,
We’re truly sorry to hear about your experience and completely understand your frustration — especially when you were expecting fast shipping and clear updates. At Mason & Madison Co., we know how important it is for our customers to feel informed and cared for, and it’s clear we fell short here.
Please contact us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll make this right — whether that means reshipping your order with complimentary expedited delivery, processing a full refund, or offering you a credit toward a future piece you’ll truly love.
For those reading: this is not the standard we aim to deliver. Mason & Madison Co. is trusted by thousands of customers for beautifully crafted jewelry and responsive client support. We’ve recently strengthened our fulfillment process and expanded our customer care team to ensure faster shipping and quicker replies to every inquiry.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I am happy that I read this site before…
I am happy that I read this site before ordering. The pricing was too good to be true. You can’t get solid gold for these prices. So, I tried to see where exactly they were located. Their website has a bogus address.
Why don’t sites like this get shut down? They are obviously a fraud. What has happened to the consumer protections in this country? Who is out there investigating when a company like this one has so many negative reviews? When the truth is so obvious but nothing is done, I lose all hope in our country.
26 December 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Lorri,
Thank you for sharing your concerns — we completely understand how frustrating it can feel to question whether a company can be trusted, especially with so much misinformation online. At Mason & Madison Co., transparency, quality, and customer trust are at the heart of our brand, and we want to address this directly.
First, we are a legitimate jewelry brand serving thousands of happy clients who choose us for beautifully crafted, ethically sourced pieces. While our pricing may be competitive, it reflects our direct-to-consumer model — allowing us to provide high-quality jewelry at accessible prices without traditional retail markups.
If you’d like to learn more or need reassurance before making a purchase, we welcome you to reach out to our client care team at support@masonmadison.com. We’d be happy to answer your questions, provide product details, and ensure you feel completely confident in your decision.
To those reading: Mason & Madison Co. is committed to delivering authentic, thoughtfully designed jewelry and standing behind every piece we sell. Choosing us means trusting a brand that puts customers first and consistently works to provide both value and quality.
We invite you to experience the difference for yourself — we’re confident you’ll see why so many customers continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Don’t buy… extra duty charges added
I received the goods but had to pay £48 duty before I could collect my parcel, I sent receipt to them, as they said they would look at reimbursement, have heard nothing since, despite several emails to them which they are ignoring. The goods are not worth the money. They are only gold plated. The earrings were broken and have not received refund for that either BEWARE
3 November 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Lynne,
We’re truly sorry to hear about your experience and completely understand how upsetting it must feel to deal with unexpected fees and unresolved concerns. At Mason & Madison Co., our goal is to deliver jewelry that feels special — from quality craftsmanship to a smooth shopping experience — and it’s clear we fell short for you.
Please email us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure your duty reimbursement is processed, and we’ll replace or refund the broken earrings right away. We want to make this right for you.
For those reading: while this was a disappointing experience for this customer, it’s not the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted, carefully described jewelry and responsive support. We’ve recently updated our shipping policies to make duties and fees more transparent and strengthened our quality checks so every piece arrives in perfect condition.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Ordered a necklace
Ordered a necklace, it was not what I expected and I returned it. 1.5 months later and still no refund, they won't answer my emails. AVOID this scam company.
3 September 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Lisa,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to return an item and not yet see your refund processed. At Mason & Madison Co., we aim to make every step of your shopping experience — including returns — smooth and transparent, and it’s clear we fell short this time.
Please email us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and ensure your refund is processed immediately or offer you a credit toward a piece you’ll truly love — whichever works best for you.
To those reading: while this was a disappointing experience for this customer, it does not reflect the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive client support. We’ve recently improved our return and refund processes and expanded our client care team to ensure faster, clearer communication at every step.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the chance to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
POOR QUALITY & NIL CUSTOMER SERVICE
This Company does not answer any e mails or correspondence.
The quality is extremely poor
AVOID AVOID At all costs
6 November 2023
Unprompted review
Reply from Mason & Madison Co.
Dear William,
We’re truly sorry to hear about your experience and completely understand your frustration. At Mason & Madison Co., our commitment is to provide jewelry that feels as beautiful as it looks — and to deliver service that makes every customer feel cared for. It’s clear we fell short of that for you, and for that, we sincerely apologize.
Please contact us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work to make things right — whether that’s sending a replacement, offering a refund, or helping you choose a piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect the experience we aim to provide. Mason & Madison Co. serves thousands of happy clients who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently expanded our customer care team and strengthened our quality control process to ensure our products and communication meet the high standards our customers deserve.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d be grateful for the chance to restore your confidence and show why so many customers continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
MASON & MADISON CO..DO NOT BUY FROM THIS COMPANY... SCAM
I bought jewelry from this company and did not receive what I ordered and returned it. This is two months ago and I am still not refunded. This jewelry company is a scan. I have reported to BBB..
20 October 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Cottrell,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. At Mason & Madison Co., we deeply value the trust our customers place in us, and it’s clear we fell short for you this time.
Please reach out to us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will ensure your refund is processed immediately or, if you prefer, help you select a replacement piece you’ll truly love — whichever works best for you.
To anyone reading: while this was a disappointing experience for this customer, it does not represent the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive client care. We’ve recently improved our return and refund processes and expanded our support team to ensure every concern is handled quickly and transparently.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Scoundrels
Apparently my review was deleted because it was false??! What is false, is Mason and Madison Company! I ordered a necklace and was received the wrong one. I emailed them, and they told me to take a picture of it. I took the picture of the necklace, and told them the necklace that I had ordered. They didn't give a damn, because it has been almost a month, and I have not heard back from them. I have already filed a complaint with the BBB, and I suggest you do the same.
10 September 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Amber,
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to feel unheard. At Mason & Madison Co., our goal is to provide jewelry you’ll love and a service experience that leaves you feeling cared for — and it’s clear we didn’t meet that promise for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will ensure you receive the correct necklace you originally ordered or, if you prefer, a full refund or credit toward a piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we aim to provide. Mason & Madison Co. serves thousands of happy customers who choose us for our beautifully crafted jewelry and responsive, personalized service. We’ve recently enhanced our customer support systems and improved our resolution process to ensure every inquiry is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the chance to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
This company is a complete scam
This company is a complete scam. I tried to cancel my order a day after it was placed after a more thorough google search showed no proof any the claims on their site were true. However my emails were bouncing back. I sent back my order the quality of the product should have cost 1/10 of what they charge). Even though the order was sent back within the week after delivery the company refuses to give me back my money though I got a tracking receipt with the name of the person who received the shipment. AVOID AT ALL COST. You are better off getting jewelry from Claire's.
25 July 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Brina,
We’re truly sorry to hear about your experience and completely understand how upsetting this has been for you. At Mason & Madison Co., we aim to deliver both beautifully crafted jewelry and a seamless shopping experience, and it’s clear we didn’t meet that promise in your case.
Please email us at support@masonmadison.com with your order and tracking details so our client care team can personally review and prioritize your case. We’ll work quickly to ensure this is resolved — whether that’s processing your refund, sending a replacement piece you’ll love, or providing store credit toward something that exceeds your expectations.
To those reading: while this customer’s experience was disappointing, it does not represent the experience we deliver to the majority of our clients. Mason & Madison Co. is trusted by thousands who value our thoughtfully designed jewelry and dedicated customer care. We’ve recently strengthened our return and refund process and expanded our support team to ensure every customer feels heard and valued.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d be grateful for the chance to restore your confidence and show why so many customers continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
It started with no order confirmation…
It started with no order confirmation whatsoever. I waited nearly a month and then the incorrect necklace arrived. Not at all the description of what was ordered. I have filed a dispute with my credit card company over this. Since they are stealth when it comes to publishing any phone number, I have emailed them at their support email showing them a photo of what I ordered and a photo of what arrived. This was sent to a support email address that previously they never responded to my inquiries regarding the order. What happened to Mason & Madison that was so great a few years ago?!
14 September 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Leslie,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to receive the wrong item and struggle to get a timely response. At Mason & Madison Co., we want every step — from order confirmation to delivery — to feel seamless, and it’s clear we fell short this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll work quickly to send you the correct necklace, process a refund, or offer store credit toward a piece you’ll truly love — whichever you prefer.
To those reading: while this customer’s experience was disappointing, it does not represent the experience we aim to provide. Mason & Madison Co. has served thousands of happy customers who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client support. We’ve recently strengthened our order tracking and communication systems and expanded our support team to ensure every inquiry is handled promptly and every product matches its description.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many clients continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I wish I should have read the reviews…
I wish I should have read the reviews before I ordered from this store or site.
I had a something coming up and ordered few products from this store 2-3 weeks in advance, but never received anything and for a product I also paid shipping charges for next day delivery.The customer service sucks and never ever responds. I am not sure even if this store or company exists and if they don’t exist no point wasting time writing reviews, yes it would beneficial for other shoppers.
This store doesn’t deserve any stars.
31 August 2023
Unprompted review
Reply from Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel — especially when you paid for expedited shipping and were counting on your order for an important occasion. At Mason & Madison Co., we take every order seriously, and it’s clear we fell short for you this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure your order is reshipped immediately with complimentary expedited delivery or a full refund is processed — whichever you prefer.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we strive to deliver. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client care. We’ve recently expanded our customer support team and upgraded our fulfillment process to ensure orders are delivered on time and inquiries are handled promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Absolutely disgusting
Absolutely disgusting. I ordered a necklace which was £98.00 along with £20 tax. I received the necklace which is horrendous, nothing like the one I ordered. It actually looks like it has came out of a Christmas cracker. I have emailed the company with no response whatsoever. Absolutely disgusting, I would highly recommend no one to use this website
5 September 2023
Unprompted review
Reply from Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand your disappointment — especially when the necklace didn’t meet your expectations and you struggled to reach us. At Mason & Madison Co., we believe every customer deserves to receive jewelry that matches our descriptions and feels worth their investment, and it’s clear we fell short for you this time.
Please email us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to make this right — whether that means sending you the correct replacement, issuing a full refund, or offering a credit toward a piece you’ll truly love.
To anyone reading: while this customer’s experience was disappointing, it does not represent the standard we strive to deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive, personalized service. We’ve recently enhanced our quality control and communication processes to ensure that what you see on our site matches what you receive, and that every inquiry is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We would be grateful for the opportunity to restore your confidence and show why so many clients continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
No customer service support
ORD# 9837 Place my order on 8/5 and received 8/9. Emailed for return instructions 8/11 for a refund. Have not heard from them. The second email was sent on 8/14, I received a "Mailer-Daemon undeliverable" sent a follow-up email, and again received an undeliverable. Not able to reach the company.
After reading several complaints I have submitted a complaint to the BBB.
14 August 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Nancy,
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to feel like your emails aren’t getting through. At Mason & Madison Co., every customer deserves a smooth and transparent experience — from delivery to returns — and it’s clear we let you down this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make sure your return and refund are processed immediately or, if you prefer, help you select a replacement piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect our usual service. Mason & Madison Co. is trusted by thousands for beautifully crafted jewelry and responsive client care. We’ve recently upgraded our customer service channels and strengthened our returns process so every concern is addressed quickly and every customer feels supported.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d love the chance to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Its been a month and never received my order
I ordered an item on July 12th 2023, but I have not received the same yet. And I do not have any response to my mails. I think I have bee scammed here.
12 July 2023
Unprompted review
Reply from Mason & Madison Co.
Dear Pradeep,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to be waiting for your order without clear updates. At Mason & Madison Co., our mission is to deliver not only beautiful jewelry but also a smooth, transparent shopping experience — and it’s clear we fell short for you this time.
Please email us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll work quickly to reship your item with complimentary expedited delivery or, if you prefer, process a full refund — whichever works best for you.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we deliver every day. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client care. We’ve recently expanded our support team and strengthened our tracking and communication systems to ensure every order is delivered on time and every inquiry is answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
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