Big thank you to Cherrie and team for sorting out flight issues at last minute, very patient and solved issues to be able to fly on same day.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very satisfied with the service! I travel frequently and have often experienced issues when booking tickets – either with the payment or during online check-in. Yesterday, I purchased a ticket throug... See more
Cherrie was very helpful when I needed help changing flights. She answered all my questions and handled the process with care and conciseness. Would definitely book through martiGO again!!
We booked our flight but two weeks later on of the continuous flight was cancelled by the airline. I tried to contact airline directly but not successfully. Martigo helped me a lot to solve my problem... See more
Company details
Written by the company
martiGO is a brand of the Tribus Business ltd. which offers you more than 90.000 content customers and an expertise of more than 40 years in the travel business. We offer regular flights, low cost flights, charter flights and the last remaining seats. Since our flight portal compares 540 Airlines, we can guarantee you the best cost effectiveness. martiGO supports you in three different languages, whereby we also offer an individual consulting by phone. No matter if you are on your way to the airport or spontaneous in the middle of the night - we provide our services as usual! For further questions or feedback please contact us anytime by mail service@martigo.com.
Contact info
Quellenstrasse 72/3, A-1100 Vienna, 1100, Vienna, Austria
- +1 3322081424
- service@martigo.com
- martigo.us
4.2
Great
360 reviews
Hasn’t replied to negative reviews
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easy to handle
easy to handle - great flight offers.
I will recommend martiGo to my friends
And I will use the platform again.
9 December 2024
Reply from martiGO
Thank you for your kind feedback!
We’re delighted to hear that you found our platform easy to use and appreciated our flight offers. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future.
Best regards,
martiGO Team
Zreo star
In September, I booked two "Premium Economy" tickets to Taiwan on the MartiGo website for a total of $2880. However, when I arrived at the airport, I was informed that the ticket numbers were invalid, and I had to purchase two new tickets on the spot. I ended up spending over $4000 for two "Economy Class" tickets. If you wish to have the same experience as I did, feel free to use MartiGo. Good luck
1 December 2024
Unprompted review
Reply from martiGO
Thank you for sharing your feedback.
We regret to hear about your experience at the airport. Unfortunately, we, as an intermediary, have no control over cancellations or changes made by the airline. After reviewing your case, we were unable to determine the exact reason for the issue with the ticket numbers.
However, we can confirm that the airline has refunded the amount you paid for the original booking. We are in the process of forwarding this refund to you and appreciate your patience during this process.
We understand the inconvenience this situation has caused and hope for the opportunity to provide you with a better experience in the future.
Best regards,
The MartiGO Team
the booking details has missing…
the booking details has missing information such as Terminal number, building name .. etc
and that is something important to any passenger>
5 December 2024
Reply from martiGO
Thank you for your feedback.
Please note that information such as terminal numbers and building names can vary depending on the airport and airline and may not always be included in the initial booking details. These specifics are typically provided closer to the travel date or directly by the airline.
We would have been happy to assist you with this information if you had reached out to us with a specific inquiry. We encourage you to contact our customer service team for any similar concerns in the future, and we will do our best to provide you with the necessary details.
Thank you for your understanding.
Best regards,
martiGO
Very bad non-professional…
Very bad non-professional communication. The person responding me kept trying to prove me wrong instead of helping me. I’m deeply regretting even booking with you. It feels very scam like.
3 December 2024
Reply from martiGO
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced and for any frustration caused during your interaction with our team.
We have made efforts to reach out to you directly to resolve this matter, as we truly value your satisfaction and trust in our service. Our goal is always to provide helpful and professional support, and we regret if this was not your experience.
Please rest assured that we take your concerns seriously and are committed to improving our communication and service. If there’s anything further we can do to address this issue, please don’t hesitate to contact us directly.
Kind regards,
martiGO
Looks unprofessional
The email and website look unprofessional, unstructured and makes it feel like it's not real or legit . I was seriously worried it's a scam. You need a way to make things look more professional.
1 December 2024
Reply from martiGO
Thank you for your feedback. We sincerely apologize for the impression our website has left on you. We understand how important it is to present a professional and trustworthy image, and we are committed to improving.
To help us better understand your concerns, we would appreciate it if you could share more specific suggestions or examples of what could be improved. Whether it’s the layout, the content, or the design, your input would be incredibly valuable in helping us enhance our service and make it more professional.
If you have any further questions or need assistance, please don’t hesitate to reach out. We truly appreciate your feedback and hope to regain your trust.
Best regards,
martiGO
All is good!
22 November 2024
Reply from martiGO
Thank you for your positive feedback! We’re glad to hear that everything is good. If you need anything else, feel free to reach out. We look forward to serving you again soon!
Best regards,
martiGO
Fast booking and no hidden fees
29 November 2024
Reply from martiGO
Thank you for your positive feedback! We're glad to hear that you found the booking process fast and transparent, with no hidden fees. We strive to provide a seamless and honest experience for all our customers. We look forward to serving you again soon!
Best regards,
martiGO
I recently used martiGo to book a…
I recently used martiGo to book a flight. Google recommended them to me while I was searching for affordable tickets. I was impressed by how quickly I received my ticket after booking. My flight is scheduled for two weeks from now. Thanks for the easy booking process, martiGo team
21 November 2024
Reply from martiGO
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great experience with the booking process and that you received your ticket quickly. It’s our goal to provide a seamless and efficient service, and we’re happy that we could meet your expectations. We hope you have a wonderful flight in two weeks and look forward to serving you again in the future!
Best regards,
martiGO
The experience was good thank you
26 November 2024
Reply from martiGO
Thank you for your feedback! We’re glad to hear that your experience was good. We appreciate your trust and look forward to serving you again in the future!
Best regards,
martiGO
Your Helpdesk is excellent but login to…
Your Helpdesk is excellent but login to my account is unforunately not possible because of an error message instead of send me the e-mail with the initial password.
27 November 2024
Reply from martiGO
Thank you for your feedback, and we’re glad to hear that you were happy with our Helpdesk service! We apologize for the issue you're facing with logging into your account. It seems like there's a technical issue preventing you from receiving the initial password email.
Please allow us to assist you further. Could you kindly contact our support team again, and we will ensure that the password reset email is sent to you promptly? We appreciate your patience and will work to resolve this as quickly as possible.
Best regards,
martiGO
Very disappointing
Twice our confirmed booking, Nov 24th and Nov. 25th from Madrid back to Ottawa were cancelled by your company. We ended up booking with another travel company and had no problems at all.
25 November 2024
Reply from martiGO
Thank you for your feedback. After reviewing your case, I can confirm that one of the bookings went through smoothly. However, for the other booking, the available information we received from the airline indicated that there were no seats available for the flight, despite the booking attempt. As we are an intermediary between the airline and our customers, we can only act based on the information provided to us by the airline. Unfortunately, the airline did not show available seats for the requested flights.
We sincerely apologize for the inconvenience this caused and understand your frustration. We always strive to offer the best possible service and hope to improve your experience in the future.
Thank you for your understanding.
Best regards,
martiGO
Reply from martiGO
Thank you for your feedback! We’re glad to hear that you found the booking process fast and straightforward, without unnecessary promotions. We strive to make the experience as smooth and efficient as possible for our customers.
Looking forward to serving you again soon!
Best regards,
martiGO
I bought my ticket cheaper than the web…
I bought my ticket cheaper than the web site of the flight company:) thanks so much martiGO:)))
20 November 2024
Reply from martiGO
Thank you so much for your great feedback! We’re thrilled to hear that you found a cheaper ticket with us compared to the airline’s website. It’s always our goal to offer the best deals for our customers.
We look forward to helping you with your future travels!
Best regards,
martiGO
It was good
It was good, easy, and it all worked perfectly. A most importantly, very reasonably priced. Thanks!
10 November 2024
Reply from martiGO
Thank you for your wonderful feedback! We’re so glad to hear that the process was easy and everything worked perfectly for you. It’s great to know that you found our prices reasonable as well.
We look forward to serving you again soon!
Best regards,
martiGO
Booking was a very clear process.
Booking was a very clear process.
Baggage allowed items ie. personal item, carry on, checked baggage were clearly stated before booking.
(Other booking systems you did not find out what the baggage allowed items were until after booking - and it was not what you expected).
You do not take American Express - this may affect whether I use martiGO in the future.
16 November 2024
Reply from martiGO
Thank you for your feedback! We're glad to hear that the booking process was clear and that the baggage allowance information was clearly stated before booking. We apologize for the inconvenience regarding the lack of American Express support. We usually accept it, and there may have been a technical issue in the background. Our technical team is already investigating this matter.
We hope to continue providing you with excellent service in the future.
Best regards,
martiGO
Reply from martiGO
Thank you for your feedback! We’re glad to hear that you found the online booking process quick and easy. We strive to make the booking experience as smooth as possible for all our customers.
We look forward to serving you again soon!
Best regards,
martiGO
Effecient
Overall, very effecient and easy process.
Had a bit of difficulty pre-booking seats, but that was covered under FAQs.
Will certainly use again.
6 November 2024
Reply from martiGO
Thank you for your feedback! We’re delighted to hear that you found the process efficient and easy. We apologize for the difficulty you experienced with pre-booking seats, but we’re glad our FAQs were able to help. We’ll continue to improve to make your experience even smoother next time.
We look forward to serving you again!
Best regards,
martiGO
I am happy with the service.
5 November 2024
Reply from martiGO
Thank you for your feedback! We're glad to hear that you're happy with our service. We look forward to assisting you again in the future!
Best regards,
martiGO
Reply from martiGO
Thank you for your feedback! We're glad to hear that you found our service great and affordable. We look forward to serving you again!
Best regards,
martiGO
Reply from martiGO
Thank you for your positive feedback! We’re thrilled to hear that you found our service to offer great value for money. Your recommendation means a lot to us, and we’re looking forward to serving you again in the future.
Best regards,
martiGO
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