I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company very understanding…
Amazing company very understanding Sarah dealt with my query really fast was very helpful to my situation 10/10 service
7 January 2026
Unprompted review
Reply from Marsh Finance
Thank you so much for the amazing feedback! 😊 We’re delighted to hear that Sarah handled your query so quickly and with understanding. We’ll be sure to pass on your kind words — 10/10 feedback like this means a lot to us!
Reply from Marsh Finance
We're sorry to hear that you felt your experience didn't match your expectations. Please get in touch with our customer care team so that we can get to the bottom of your issue: customercare@marshfinance.co.uk. If you have any additional questions, our team are more than happy to assist with these too. Thank you, and apologies again.
Reply from Marsh Finance
Thank you so much! 😊 We’re really pleased to hear you had an excellent experience. We appreciate your feedback!
Really helpful call
Really helpful call - fast actioned and extremely pleasant. Thank you for you help
31 December 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for your kind words! 😊 We’re really glad to hear the call was helpful, quickly actioned, and pleasant. We truly appreciate you taking the time to share your feedback!
Lady very helpful and understanding
Lady very helpful and understanding
30 December 2025
Unprompted review
Reply from Marsh Finance
We're happy to see that your experience was five-star quality and that you felt helped and understood during the process! Happy driving.
Reply from Marsh Finance
Thanks so much, Simon! 👏😊 We’re delighted to hear that Sarah was brilliant. We’ll be sure to pass on your kind words — she’ll really appreciate it!
Spoke to a lovely lady
Spoke to a lovely lady, she was brilliant at what has been a stressful time, highly recommend 🙏 thank you for your kindness and patience, the Banisters
29 December 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Jonny. 😊 We’re really pleased to hear that our team member was able to support you with kindness and patience during what sounds like a stressful time. Your recommendation means a lot to us 🙏.
Message for Mashy from Marsh finance & commercial ltd
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time to listen, explained everything clearly, and helped ensure I didn’t have to make a payment this month. Your kindness, patience, and professionalism genuinely made such a difference, and I felt truly supported rather than just like another case. I’m incredibly grateful for everything you did, thank you so much and I would highly recommend customers to deal with her.
29 December 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for sharing this, Dillene. 😊 We’re really glad to hear that Mashy was able to support you during such a stressful and upsetting time, and that his kindness, patience, and clear explanations helped ease the pressure for you. Feeling listened to and supported is so important, and it means a lot to know Mashy made that difference for you. Thank you for your recommendation and your kind words. 💙
Communicate with understanding.
29 December 2025
Unprompted review
Reply from Marsh Finance
Communicating with understanding of each customer's circumstance is something we strive for in every interaction. We're happy to see that you felt this, and look forward to helping you with any car finance needs in future.
The experience was good and seamless
The experience was good and seamless
29 December 2025
Unprompted review
Reply from Marsh Finance
Kind words Stephen! Thank you for taking the time to leave a review. A seamless experience is key, and it's great to see that you felt this first hand.
Had no problems with marsh
Had no problems with marsh, everything was quick and easy, got my approval and picked my car up a week later
21 December 2025
Unprompted review
Reply from Marsh Finance
Hi Lianne, we're delighted that you found our service efficient and that you got on the road to your new car in no time. If there's anything we can help with in future, just get in touch.
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and very polite thank you
16 December 2025
Unprompted review
Reply from Marsh Finance
Thanks for taking the time to leave such a positive review, Harry. It's fantastic to see that you found our team supportive and helpful. Happy driving 🚗.
enquiry
thanks to abdul for being very informative with my enquiry, very helpful and polite.
16 December 2025
Unprompted review
Reply from Marsh Finance
It's great that you found Abdul informative and helpful. We'll pass on your kind words. In the meantime, if there's anything else we can help with just get in touch 😊.
Changing my direct debit details
Spoke to Abdul about changing my direct debit details, he was very helpful and sorted my request efficiently. Thank you for your help Abdul!
15 December 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Kait! 😊 We’re really glad to hear that Abdul was able to help you update your direct debit details quickly and efficiently. We’ll be sure to pass on your kind words — he’ll be delighted!
I have paid off my credit and the…
I have paid off my credit and the gentleman was so good a new exactly what he was doing very polite and helpful
15 December 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Karen! 😊 We’re delighted to hear you’ve paid off your car finance and that our team member was polite, helpful, and confident in guiding you through the process. We really appreciate you taking the time to share your feedback!
I am satisfied because I received quick…
I am satisfied because I received quick answers and we quickly reached an agreement without any problems. Thank you, best regards, Józef
12 December 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Józef! 😊 We’re really glad to hear you received quick answers and that everything was resolved smoothly without any issues. We appreciate your kind words — best regards to you as well!
Sarah was amazing she was so…
Sarah was amazing she was so understanding and has brilliant advice. I can’t thank her enough for making a bad situation bwtter
11 December 2025
Unprompted review
Reply from Marsh Finance
Hi,
Thank you for sharing such a kind review. We’re really pleased to hear that Sarah was able to support you with understanding and helpful advice during a tough moment 💛. It’s wonderful to know she helped make things feel a little easier — we’ll be sure to pass on your appreciation.
Kind regards,
The Marsh Finance Team
Great speaking to Mobasher really…
Great speaking to Mobasher really helpful and stress free conversation sorted out my enquiry’s
11 December 2025
Unprompted review
Reply from Marsh Finance
Hi Archie,
Thank you for your feedback! We’re really glad to hear that speaking with Mobasher made things easier and that your enquiries were handled smoothly 😊. It’s great to know the conversation felt stress-free and helpful.
Kind regards,
The Marsh Finance Team
A very helpful member of staff and was…
A very helpful member of staff and was respectful of my situation thank you
11 December 2025
Unprompted review
Reply from Marsh Finance
Hi Samuel,
Thank you for sharing your experience with us. We’re really pleased to hear that our team member was able to support you with care and respect during your situation 😊. That’s exactly the approach we aim for with every customer.
Kind regards,
The Marsh Finance Team
Great company to work with and the…
Great company to work with and the advisor on the call couldn’t be more helpful and keen to help. Very very professional!
11 December 2025
Unprompted review
Reply from Marsh Finance
Hi Oana,
Thank you for taking the time to leave such a positive review! We’re delighted to hear that you had a great experience and that our advisor made such a strong impression with their professionalism and willingness to help 🙌.
Kind regards,
The Marsh Finance Team
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