Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
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4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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BEST CAT TOY EVERRRRRR
Oh my goodness! This is the best cat toy ever! My kitten was only interested in the wand no other toy. When i got my kitty Kurtz scratch tunnel it was game over for the wand. He loves bitting on it, jumping in the middle and getting tangled up in it, and he loves that I can flip it to where the ball is inside and he can paw at it to flip it where the ball is on the outside. I just ordered 2 more. It’s made out of card board so it’ll Eventually wear out, so I want to have back up for when this happens. It took about 1.5 weeks to arrive so while i was waiting I ordered the knock off version from Amazon, my cat does not enjoy it as much, he actually just ignores it. I think the material is different or something from the kitty kurlz or something. I don’t know what it is but he just didn’t play with it. I recommend this brand!!
27 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Nicole,
Awww omg! this absolutely made us smile — your kitten sounds like a little whirlwind of fun! We love hearing how much joy the tunnel brings and that it’s become a go-to favorite in your home. Thanks so much for sticking with us and grabbing extras for the future.
Whenever you’re ready to add more fun to playtime, we’ll be right here for you!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Love the product
Love the product. Quick and easy ordering and delivery
17 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Edie,
Thanks so much for sharing the love! We’re really happy everything from ordering to delivery went smoothly. Whenever you feel like treating your furry friend again, we’ll be here and ready to help.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hey Ida,
So glad to hear everything arrived quickly and in great shape! It’s always a win when a kitty takes to new toys right away 🐾 We’d love to help you treat her again whenever you’re ready for another little surprise.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I bought the Kurlcatz from Marlene's pet shop - Great
I bought the Kurlcatz from Marlene's pet shop and my Tambacat can't stop playing with it. It is a great product and I recommend it to all furbaby friends.
Great service and swift delivery.
15 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Ann,
That’s such a joy to hear! Knowing your Tambacat is having a blast with their new toy truly makes our day. We’re also glad everything arrived smoothly — that’s always our goal.
Whenever you’re ready to spoil your furbaby again, we’ll be right here and happy to help.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Love this shop
My orders always ship and arrive on time, and my kitten Max loves everything I buy from this shop! I love that I can really rely on getting my kitten safe and creative item from here.
2 February 2026
Unprompted review
Reply from Marlenespetshop
Hi Alexis,
Aww, we’re thrilled to hear Max is enjoying everything you’ve picked out 😺🎁 It’s always wonderful to know our customers can rely on us for safe and fun toys.
We’d love to help you spoil Max again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
Very great very happy and satisfied
1 February 2026
Unprompted review
Reply from Marlenespetshop
Hey Irma,
Thanks so much for sharing your experience! We’re thrilled to hear you’re happy and satisfied 💖 It really makes our day knowing our products are hitting the mark.
We’d love to welcome you back whenever you’re ready to spoil your furry friend again!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
The items the company offers
The items the company offers, in my opinion. Are unique and enjoyed by my over active fur baby.
21 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Eileen,
Thank you for your kind words! We love hearing that your energetic fur baby is having a blast with our toys🎈 We’d be delighted to help you find more exciting toys for them anytime!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
We got a Kitty Kurlz toy from Marlene’s…
We got a Kitty Kurlz toy from Marlene’s pet shop and it’s just what we needed. We joined the two that we got together and our kitty cat loves it.
1 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Austin,
Thanks for sharing! We’re thrilled to hear your kitty is loving the combined Kitty Kurlz setup 😺🎉 It’s always fun to see creative ways our customers make playtime even better.
We’d be happy to help you find more toys for them to enjoy anytime!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
Great products and service.
The cat is really enjoying the Kitty Kurlz and the Stark Ball. The transaction was easy, the product great, and the service spot on.
9 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Brian,
Thanks for leaving such a lovely note! We’re thrilled your cat is enjoying both the Kitty Kurlz and Stark Ball 😺✨ It’s always great to know the shopping experience was smooth too.
We’d be delighted to help you find more fun toys for your furry friend anytime!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
I ordered a toy for my cat and was…Kitty Kurlz and Stark Ball 2.0
I ordered a toy for my cat and was given the option to purchase another product that I had been looking at, at a discount. They arrived quickly and my cats love BOTH. I look forward to announcements of new iteams, cuz ya know, you can never have too many cat toys. ;-)
8 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Ann,
Thank you for sharing this! We love hearing that your cats are enjoying both the Kitty Kurlz and Stark Ball 2.0 😺🎉 It’s always exciting to find a new favorite, and we’ll be sure to keep the announcements coming so you never run out of fun options.
We can’t wait to help you spoil them again soon!
With Paws and Smiles,
Marlene's Pet Shop Team🐱
Everything was easy through the…
Everything was easy through the ordering process. Shipping was fast. Products were packaged well when they arrived.
6 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Bill,
Thanks for sharing your experience! We’re happy to hear the ordering process was smooth and that everything arrived safely 📦
It’s always great knowing our efforts make shopping easier for our customers. We’d love to have you back whenever you’re ready to treat your pets again.
With Paws and Smiles,
Marlene's Pet Shop Team🐱
Excellent place to order from and fast…
Excellent place to order from and fast delivery. I got the kitty kural and my cats love it
1 February 2026
Unprompted review
Reply from Marlenespetshop
Hi Linda,
Thank you for your kind words! We’re thrilled to hear the Kitty Kurlz has been a hit with your cats. Fast delivery is always our goal, so we’re glad it arrived quickly.
We’d love to see you back whenever you’re ready to surprise them with something new 🎁
With Paws and Smiles,
Marlene's Pet Shop Team🐱
Fun everlasting…
This has been the only toy that has provide more than a weeks worth of fun.
Even our semi feral cat enjoys the challenge.
2 January 2026
Unprompted review
Reply from Marlenespetshop
Hey there,
Wow, we love hearing this! It’s fantastic that even your semi-feral cat is getting in on the fun 🎉 Cats can be picky, so knowing the toy kept their interest for more than a week really makes us smile 😺
We’d be happy to help you find the next favorite toy whenever you’re ready to treat them again.
With Paws and Smiles,
Marlene's Pet Shop Team🐱
I got the kitty track and my cat Dash…
I got the kitty track and my cat Dash loves it. He plays with it all the time for hours on end.
1 February 2026
Unprompted review
Reply from Marlenespetshop
Hey Kaitlyn,
It’s lovely to hear Dash is getting so much enjoyment out of it. Knowing it’s keeping him happily busy makes our day 🐾
If you ever feel like treating Dash to something new, we’d be thrilled to have you shop with us again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
It’s an absolutely amazing toy for the…
It’s an absolutely amazing toy for the two cats I have they always enjoy playing with the kitty kurlz I got them and I definitely will be getting different toys so they always have variety just because the enjoyed the first one so much
19 November 2025
Unprompted review
Reply from Marlenespetshop
Hi Dj,
We really appreciate you sharing this — it’s wonderful to hear both of your cats are getting so much enjoyment out of the Kitty Kurlz. Keeping things fresh with a bit of variety sounds like a great plan, and we’re glad the first toy set the bar 🐱
Whenever you’re ready to explore something new, we’d be happy to have you shop with us again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Marelene's online madr it effortless…
Marelene's online madr it effortless from their pricing and value to rapidly shipment that came in a week. My cats love the toys they received. I would buy again from Marlene's!
1 February 2026
Unprompted review
Reply from Marlenespetshop
Hello David,
Thank you for taking the time to leave this review — we’re really glad the ordering process felt easy and that everything arrived quickly. Most of all, it’s great to hear your cats are enjoying their new toys 🐾
We’d love to welcome you back whenever you’re ready to shop again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
A MUST BUY
My kitty was wary initally due to the toy being unfamiliar but now she absolutely loves it. She uses it as a bed when she isn't playing with it so it's a win win situation. Thankyou!
1 February 2026
Unprompted review
Reply from Marlenespetshop
Hey Katie,
This made us smile — it’s always funny how curiosity turns into total love. Thanks so much for sharing your experience!
If you’re ever looking to spoil her again, we’d be delighted to have you shop with us another time.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The items that ordered were delivered…
The items that ordered were delivered on time and properly packed
3 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Liz,
We really appreciate you leaving a review — glad to hear everything arrived when expected and in good shape. We do our best to make sure orders are packed with care, so it’s great to know it showed.
Whenever you’re ready to treat your pet again, we’d love to have you back and help with your next order.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
We got our little girl a twin pack of…
We got our little girl a twin pack of the Kitty Kurlz, well do say she is obsessed with it may be an understatement.
She has loved ball toys all along so when we saw this knew she was going to love it and she does.
The challenge of getting to the balls with the added movement keeps her entertained for hours and days....so far the balls have remained in the track unlike other ball toys.
Great toy and hours of entertainment.
27 December 2025
Unprompted review
Reply from Marlenespetshop
Hi Simon,
Thanks so much for taking the time to share this — it honestly made us smile. It’s always a win when a toy keeps curiosity alive and stays interesting beyond the first play session. Sounds like your little one has found a new favorite, and we love knowing it’s holding up the way it should.
If you ever feel like switching things up or adding another fun challenge to her playtime, we’d be happy to help you pick something new. Hope to see you back again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I wish I had read reviews from other sites first!
I wish I had read reviews from other sites rather than from Marlenes before ordering the Kitty Kurlz play toy for my cat. He has no more than a 10-second interest for the two times he stopped to look at it. All five star reviews on their website, but many people with the same outcome I have from other review sites like Trustpilot. And I am not interested in attempting their 30-day return, because their wording practically guarantees that the product return will be rejected, ie:
Items eligible for return must meet the following stringent criteria: (a) The item must be in its original, unused condition; (b) All tags, labels, packaging materials, and documentation must accompany the item without any signs of tampering, damage, or removal; (c) The item must be free from stains, odors, or any alterations that would render it unsuitable for resale. The Store reserves the absolute right to reject any return that does not fully comply with these conditions. Additionally, the Customer may be subject to a restocking fee, at the sole discretion of the Store, for any returned items.
You literally cannot open the package to try the toy with your pet, or you will be out of compliance with their STRINGENT CRITERIA! Buyer beware, don't waste your money with this company or products.
26 January 2026
Unprompted review
Reply from Marlenespetshop
Hello K Miller,
We’re really sorry to hear that the Kitty Kurlz didn’t meet your expectations 😿. We understand how frustrating it can be when a toy doesn’t capture your cat’s interest.
Please don’t worry about the return — contact us directly at sarah@marlenespetshop.com and I will personally help you with the process to make it as smooth as possible. We truly want to make this right.
With Paws and Smiles,
Marlene's Pet Shop Team🐱
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