`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... See more
The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... See more
The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... See more
Company details
Information provided by various external sources
Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada
Contact info
649 College St., M6G1B7, Toronto, Canada
- info@markrydencanada.com
- markrydencanada.com
1.4
Bad
232 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT bags
Great quality and great design! I really Love my new bag!!!
1 September 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!! 🙌
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!!😀
Very convenient
20 August 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!!❤️
Great product!
20 August 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review!! Enjoy your bag!! 😀
Customer service was great
17 August 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the kind words. Enjoy your bag!! ❤️
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!!🙌
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!! 🙌
Navvaro 20L and Great Service
I bought a Navvaro 20L and had it shipped to my brother for his birthday (stupid 'rona). Shipping was quite fast, maybe 1 week, within Canada. Haven't seen the bag myself but he loves it and says he'll use it everyday on his bike commute to his office. It's larger enough for his change of clothes. He really likes the built-in charge port. I love that because the bank is self supplied and removable it's airport safe.
The best part is the customer service. Chatting with a real human being who helps you find the best product for your needs is amazing! Remember retail workers who were actually happy to help you find what you're looking for? That's the service I got here. Thank you Mark Ryden.
6 August 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the kind words and your amazing review. It is always our pleasure to help and support our customers. Enjoy your backpack!!! ❤️
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your Bag!! 😀
Never received backpack
It has been over a month since I ordered the backpack and I have yet to receive it.
29 July 2020
Unprompted review
Reply from Mark Ryden Canada
We totally understand your frustration and we are truly sorry about what is happening with your package. We have initiated a service ticket with Canada Post to investigate why your shipment is taking this long to arrive. Unfortunately we believe it has everything to do with COVID-19 and how USPS handles packages once they are handed over to them from US customs. We will do everything possible to resolve this for you.
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your backpack!! 😀
The admin very helpful when I ask about…
The admin very helpful when I ask about shipping and the possibility of import tax, very responsive and helpful.
25 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review and the kinds words. Enjoy your bag!! 😀
just can say WOW
perfect bags with high-quality material, the same as what it is in the videos. even better!
we bought three bags a totally happy with it
21 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review we appreciate your business. Enjoy your bag!! 😀
Reply from Mark Ryden Canada
Thanks for the review, we are always glad to help. Enjoy your bag!!🙌
Reply from Mark Ryden Canada
Thanks for the review and the kind words. Enjoy your bag!!! 😀
Great capacity and flexibility
Great capacity and flexibility. Good quality material and zippers. Comfortable.
18 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!! 🙌
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your backpack!! 👍
Happy with my purchase
Great customer service, wide selection of products, very reasonable price.
17 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!! 😀
My son loved the bag-all the zippers…
My son loved the bag-all the zippers and compartments. Very well made and we are very happy.
12 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review. Enjoy your bag!! 😀
amazing bag and great service!
12 July 2020
Unprompted review
Reply from Mark Ryden Canada
Thanks for the review and for the kind words. Enjoy your bag 😀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.