What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more
Company replied
All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more
Company replied
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more
Company replied
Company details
Written by the company
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Contact info
2 Reg Savory Place, 2013, Auckland, New Zealand
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to do over rhe phone ...just…
Very easy to do over rhe phone ...just a little too long to process
11 March 2026
Reply from Mariner Insurance
Hi, thanks for your feedback - it’s great to hear the process of getting cover in place was easy over the phone!
In most cases, completing a proposal via our website is the quickest option, as there’s quite a bit of information required to arrange cover, which naturally takes a little longer to gather over the phone. While the Mariner team are amazing, they’re not quite as fast as a computer!
From the start of your call to processing payment, the process took a total of 21 minutes, with policy documents emailed out just another 10 minutes later - we think that’s pretty speedy! We appreciate you sharing your experience and will continue working to make things even smoother. Welcome aboard!
Reply from Mariner Insurance
Hi John & Linda, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Very quick communication
18 March 2026
Reply from Mariner Insurance
Hi Kevin, thanks for your review and kind words. Great to hear the Mariner Crew provided quick communication to get your boat insured. Welcome aboard!
friendy people on the phone
4 March 2026
Reply from Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner team are offering professional and friendly service. Welcome aboard!
They knew the zephyr class and the…
They knew the zephyr class and the cover is good value.
9 March 2026
Reply from Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner Crew were knowledgeable and able to provide great cover at a competitive value. Welcome aboard!
Reply from Mariner Insurance
Hi there, thanks for your review. Great to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Good communication
Good communication, understanding of our position , quick on confirmation of policy
4 March 2026
Reply from Mariner Insurance
Hi Graham, thanks for your review and feedback. Great to hear the Mariner team were able to help you with getting hassle free cover for your vessel - Welcome aboard!
Very responsive and helpful staff
Very responsive and helpful staff, made the process easy
4 March 2026
Reply from Mariner Insurance
Hi there, thank you for your review. We’re pleased to hear the Mariner team was responsive and helpful, and that we could make the process of getting cover for your vessel easy for you. Welcome aboard!
Very happy with the prompt response…
Very happy with the prompt response after long delay in purchase
3 March 2026
Reply from Mariner Insurance
Hi there, thank you for your review. Great to hear our team was responsive and able to make the process of getting cover quick and easy. Welcome aboard!
It’s just so easy
7 March 2026
Reply from Mariner Insurance
Hi Kevin, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi, thank you for the review. Great to hear you found our online process easy to get cover in place and the details of cover were clear. Welcome aboard!
Reply from Mariner Insurance
Hi, thanks for your review & kind words. Great to hear the Mariner team are offering professional service. Welcome aboard!
Could all be done quickly online
Could all be done quickly online, 19.4% cheaper than where I previously had cover.
5 March 2026
Reply from Mariner Insurance
Hi Blair, thank you for the review. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi George, thanks for your review. Great to hear the team provided you with understanding service and were able to offer affordable cover. Welcome aboard!
Drama free fast quote
Drama free fast quote.
Ive never insured a boat before. Unless its nearly new the paperwork is overkill.
Mariner were the complete opposite.
Thanks guys
5 March 2026
Reply from Mariner Insurance
Hi Jimmy, thanks for your review and great feedback! We’re glad we could make the process simple and drama free, especially for your first boat insurance experience. Making the process quick and easy to get a quote is exactly what we aim to do. Thanks for choosing Mariner and welcome aboard!
It is very easy and fast to get…
It is very easy and fast to get insurance . Hassle free
26 February 2026
Reply from Mariner Insurance
Hi Yusimi, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard! Thanks for choosing Mariner and welcome aboard!
easy to set up
3 March 2026
Reply from Mariner Insurance
Hi Tomoko, thanks for your review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi, thanks for your review and feedback. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi, thanks for your feedback! Glad to hear the Mariner Crew was able to help you with getting hassle free and competitive cover for your vessel - Welcome aboard!
Good communication
Good to & fro dialog. Felt like process was fair and my boat repair was of satisfactory quality and timeliness
1 December 2025
Reply from Mariner Insurance
Hi Stefan, thank you for your great feedback. Great to hear that you are happy with the service received throughout your claims process. Glad to have you back on the water!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.