Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
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See what reviewers are saying
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
Colours May Vary
Scarf is good quality and very soft. No issues with that. My only issue is that the colour is dramatically different from the photo. I ordered the 'natural' coloured scarf which looked khaki/cream to go with a khaki coat and its actually black/cream. Still works but maybe they could improve the names of the colours to be more discriptive.
30 November 2023
Very prompt replies to any queries &…
Very prompt replies to any queries & very prompt postage, excellent service.
28 November 2023
Barbour jacket is beautiful and it…
Barbour jacket is beautiful and it shipped so fast! Thank you for your exemplary service!
29 November 2023
Good service
28 November 2023
J o b d o n e OK!
28 November 2023
Excellent customer service
Excellent customer service, fluid transaction, items as described. Thank you
27 November 2023
The quality was so good
The quality was so good. Thescarves are beautiful. They arrived as promised
15 November 2023
Good quality
Thankyou for a great service, very happy with my good quality purchase, cheers.
27 November 2023
Easy website,fast delivery
Easy website,fast delivery, lovely scarves to show younger members of the family their heritage.
24 November 2023
Cancelled order due to no stock
Cancelled order due to no stock. Wasted time
30 November 2023
Unprompted review
I am waiting delivery of my recent…
I am waiting delivery of my recent order l would like to add it is so easy to order on line and delivery time is very short
21 November 2023
Fabulous service and product
I e-mailed the company a couple of months ago about a wall plaque with a certain tartan. Within in hours I had a reply stating that it was out of stock but would be getting more in.
A few weeks ago I e-mailed again to check if it was in stock. Again , within hours they had replied saying yes, they had it .
I ordered it and received it within days.
I cannot recommend this company highly enough. Their customer service is second to none in plus the clan plaque is just beautiful.
Thank you for the prompt, wonderful service ❤️
15 November 2023
Reply from Marchbrae
Dear H Gordon,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a fabulous experience with both our customer service and the clan plaque you ordered.
It's wonderful to know that our team was prompt and helpful in addressing your inquiries, and we're thrilled that you received the desired wall plaque in a timely manner. Your kind words about our customer service and the beauty of the clan plaque mean a lot to us.
We truly appreciate your recommendation and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing our company, and we're delighted to have made your experience with us a positive one!
Great experience
14 November 2023
Reply from Marchbrae
Dear Sam,
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we're delighted to have met your expectations.
If there's anything specific that stood out to you or if you have any suggestions for improvement, please let us know. We value your input as we continuously strive to provide excellent service.
Thank you for choosing us, and we look forward to the opportunity to serve you again!
Reply from Marchbrae
Dear Elizabeth,
Thank you for your kind words! We're delighted to hear that you are satisfied with the quality of our items and that you had a positive experience with our service and delivery.
At Marchbrae , we strive to provide top-notch products and excellent service to our valued customers. If there's anything specific you appreciated about our items or service, or if you have any suggestions for improvement, please feel free to share.
Thank you for choosing our brand, and we hope to have the pleasure of serving you again in the future!
Reply from Marchbrae
Dear Miss Alison Ross,
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience navigating our website and that you were pleased with our super-fast delivery. Your recommendation means a lot to us!
At Marchbrae, we take pride in offering a seamless online experience and efficient delivery services. If there's anything specific you loved about our website or if you have any suggestions for improvement, please feel free to share.
Thank you for choosing our clan tartans, and we truly appreciate your A+++ recommendation. We look forward to serving you again in the future!
Lovely item
30 October 2023
Reply from Marchbrae
Dear Ms Clerkin,
Thank you for your brief but delightful feedback! We're thrilled to hear that you find the item lovely. Your satisfaction is important to us, and we appreciate you choosing our product.
If there's anything specific you enjoyed about the item or if you have any suggestions for improvement, feel free to let us know. We're always striving to provide quality products that our customers love.
Thank you for your support, and we hope to have the pleasure of serving you again in the future!
Reply from Marchbrae
Dear Charlotte,
Thank you for sharing your positive feedback! We're delighted to hear that you are pleased with the quality of the scarf. It's wonderful that you've chosen it as a Christmas gift for your brother-in-law.
At Marchbrae, we strive to provide high-quality products, and we're thrilled that the scarf has met your expectations. If there's anything else you need or if you have any further questions, feel free to reach out.
Thank you for choosing our brand, and we hope your brother-in-law enjoys the thoughtful Christmas gift!
Reply from Marchbrae
Hi,
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with our fast delivery and found our website to be great.
Efficient service and user-friendly websites are a top priority for us, and we appreciate your recognition. If you have any further comments or suggestions, please feel free to reach out to our customer service team.
Thank you for choosing our products, and we look forward to serving you better in the future.
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