Marcellanyc Reviews 266

Marcella designs are elegant and beautiful. The materials used are both easy to wear and easy to clean. And, the customer service is exceptional. Plus - a big plus - the company invests in its worker... See more

Great quality merchandise. Superior customer service. Nice selection & mostly, you carry petite! Thank you. The dress I ordered fit me as if I had it custom made, & I did not have to have it tailore... See more

The skirt I purchased from Marcella was much better quality than I expected. Beautiful fabric, excellent fit and the pockets are perfect. This will be the first of many pieces I plan to order. I reall... See more

Marcella is my favorite brand! Their products are made well and fit as described. I am big on reading reviews before I purchase something and I like that Marcella posts good and bad customer reviews u... See more

Purchased some items for a desination wedding. One dress arrived as per their website of 7-10 working days. One month later and they cannot produce the other shipment. Even before production they w... See more

Just ordered again from Marcella. They offer such stunning designs made very well. Love the leggings with attached skirt, my first order from them. Anyway, this time I was too fast at checkout, and... See more

My 2 greatest discoveries this year have been reformer Pilates & Marcella! I want to add everything they sell into my wardrobe! I love that they use environmentally conscious packaging & that I’m bene... See more

No wonder the comments on Reddit warn people about shopping here. This company feels shady, and the customer service is honestly horrible. I reached out immediately/2 minutes after placing my order fo... See more

It's sad that there is no brick and mortar marcellanyc in ny. this brand is a decided step up from the zaras, h and ms, and the banana republics of womens wear. the fabric is better quality and the i... See more

While the item in question (which was very well-made) didn't work out, the customer service is amazing! I was unable to process the return on my own because when I entered it into the platform, I kept... See more

This is my favorite brand. Consistent quality, items shipped on time, committment to sustainability and really could not be happier with these looks on me. I got SO many compliments when I wore my new... See more

I've made many purchases from Marcella and I absolutely love every one! Each item is consistently well made and beautiful! I highly recommend to anyone who loves fashion but wants to do something extr... See more

On August 31, 2025, the Marcela NYC brick and mortar store closed on Fillmore Street in San Francisco. I went to the sale that day and bought the Audrey sweater, and a dress. The Audrey sweater is phe... See more

They have wonderful items. If I needed an exchange or refund they were quick to respond. I had trouble using promo codes again they were fast with helping me. I also was impressed that their respo... See more

I have made several purchases from Marcellanyc.com and have received great quality clothing at reasonable prices. Their styling is fun and unique. The items have held up well through washes. They fit... See more

Marcella is truly an amazing company all around. There are very few companies who not only treat their employees with integrity and respect, but also their customers. On top of this, they have a susta... See more

Marcella is the brand of clothing I prefer for classy, high quality, and timeless pieces. I can easy mix and match different pieces and I always get complements when wearing them. The shoes, I have sa... See more

I placed an order almost a week ago that's been "processing" with no update or tracking number. All outreach to their support email has gone completely unacknowledged. I aim to support small businesse... See more

I decided to buy only from companies that were amicable with the environment and treat their employees right. I love that Marcella does not mass-produce and you can tell it's true. I got two blouses a... See more

I love the clothing line because it's simple, gorgeously made and unique in a very subtle way. (Subtle is important.) The people at Marcella immediately answered my questions kindly and patiently, and... See more

Two years ago; Marcella NYC was top notch. Great service, quality product and quick ship. I ordered thousands of dollars worth. This is no longer the case. Something is terribly wrong. I place... See more

I have not been able to get any response from this company regarding my instant exchange. I sent in my return the same day I received the order and followed the process. I’ve only been able to get... See more

It feels great when one can find the entire package in 1 brand! Quality Creativity Great price point! The best is left for last, the customer service is TOP notch!! I have purchased at this... See more

Customer service is nonexistent. I have been a very good customer…shipping has always been very slow. My most recent order still has not been delivered . I have sent numerous emails…..I cannot recomme... See more

I cannot say enough about the customer service I received from Marcella. When I stated a concern about an order my mind was immediately put at ease with the immediate response time. The tone was human... See more

I sent a few emails to customer service prior to purchasing because of the reviews about shipping. I also had a coupon code which didn't work, but they were able to honor it. The customer service depa... See more

Customer service is excellent with MarcellaNYC... and equally important are the quality & unique style of the items. I am able to purchase fabulous new staples that update my wardrobe each season.... See more

I had an item i wanted to exchange. I received top notch customer service! The response to my inquiry was instantly and addressed my issue with a positive solution. My exchanged item went on sale in t... See more

Everything about this company is outstanding! The clothing is exceptionally stylish and unique- not to mention well made. The quality of the fabric is remarkable and all of the items I have ever purc... See more

So Odd, these people with bad review?! I feel like the people leaving the comments are not genuine long term experiential customers. I have truly interacted and observed this brand for years. The real... See more

The first thing I noticed was the packaging and the humanity in it. Their garments are elegant and stylist. I’ve just ordered some additional items and I’m excited to receive them. Love this company.... See more

I love this brand and the quality of the items. I have a couple of pieces in my closet and I love them all. They are true to size and are very comfortable, not to mention so soft on the skin. Their pi... See more

I recently ordered the cowl neck sleeveless blouse to take on a trip. I was cutting it close so I contacted customer service to make sure I’d get it in time ( 5 days) they put it on expedited delivery... See more

I really like the Marcella clothing line for the styles, quality and customer service. I do find it challenging to find my size with some styles but I keep trying because I appreciate unique designs.... See more

Their customer service team truly went above and beyond to help with my order when I had multiple issues making an exchange (all my fault, not theirs). They were so helpful and kind and always respond... See more

I requested and obtained a return on my order for a " happy return" dropped off at UPS on 7/21 for $385.84 ( 3 dresses and 1 t-shirt) Now I see they have used my credit and have issued an unauth... See more

I have purchased many beautiful pants, shirts and dresses from Marcella. They are exactly my style, elegant, simple, and sexy. Whenever I wear their clothes, people ask me where I got them. I will be... See more

I saw a dress online and decided once again I’d try my luck on ordering it. Price was right and it was a US based company which meant quicker delivery time and better access should there be any... See more

I have purchased so many items this year from Marcella! The quality matches any premium women’s retail store. Additionally, their customer service is unparalleled! I plan to do a lot more shopping thi... See more

I ordered a dress, top and shoes from Marcellanyc. I believe it was delivered because I received notification. The delivery driver from FedEx left the order on the mailbox in a mailroom instead of i... See more

Marcella clothing is absolutely beautiful and made well. The dress I received was so stunning and when I needed to exchange it for a different size, the customer service was incredible! I would highly... See more

Very easy. Everything is digital not human. Marcella not only stands for my beliefs they carry that into customer service. You feel personally heard and treated as if you were sitting in a cafe with... See more

Amazing Designs, Quality & Great Mission. Always super satisfied with my purchases. Recently my last one were the sneaker boots! Love them!!!! First time ordering shoes!

After spending way too much time to place an order due to a terrible app exchange system that required me to repeatedly reenter info and refill my cart with the items I wanted, my purchase went throug... See more

Placing my order with Marcella was fast & easy! My dress 👗 was absolutely gorgeous, the fit was perfect, everything about the dress was as described, beautiful material, elegant dress. It’s worth eve... See more

I ordered a few pieces after looking at them for ages. I absolutely love each piece. They fit true to size, and the quality is great. I had a small issue with the shipping charges, and their suppor... See more

Marcela's customer service solved my problem (which was my fault to begin with) but they went over and beyond to win me over as a customer.....It took some time and back and forth but in the end, they... See more

The shopping experience was amazing! Don’t know your size? They offer a tool to help you figure out the top size and bottom size. The quality of the fabric is top tier. I have purchased sheer tops and... See more

I was very impressed with the quality of the formal dresses that I ordered. Sometimes when ordering online, you get materials that feel cheap. These dresses feel “luxe” – thick, and smooth to the touc... See more