ManyChat Reviews 268

terrible support, terrible service.
I kept paying manychat even though I can't access my account.
I can't even access support because their website doesn't work.

Manychat looked like it was going to be the solution to my problems. However, I was wrong. Instagram kept sending me notices that it was sensing automation which is against their policies. I went to manychat support and it said to refresh permissions which I did several times. Well finally my account on Instagram was suspended. I don’t run any other automations to the account. I contacted Manychat once more for assistance and they sent my refund. No explanation. No justification. Just sent me the refund and said thank you for your business. All over the help pages and FAQs, It states that manychat and Meta play well. That they are permitted. If this were true, why was my account disabled. An account that I’ve been growing for over 10 years.

You literally can't send them an email for support unless you're paying for the pro plan. And finding a free support ticket is even harder, try learning what having a free tool means from Capcut or Canva.

Very disappointed about service.
Take always few days or weeks to get answer (yes : i said weekS).
Moreover, a bug happened to Facebook and Manychat did'nt send any notification from their customer to wrote them it. During this time, i spent 150$ on ads each days during 6 days. I contact them to ask about the issue.
Of course, no refund, no gesture commercial.
So at the end : they don't took any responsibility (even if they didnt send any email)

Incredible, revolutionary, multi-purpose and GENIUS tool. I love you Manychat. Thanks for existing.

I run AI Automation Agency for different industries, and usually I don’t leave reviews.

But when I saw 3,8 average here, I was shocked. Like, what you guys consider as a 5-star tool then?

Manychat is the only tool that I can fully rely on in our agency. We use about 10 different chatbot building and automation tools and Manychat is the most reliable one. And I am grateful the price is still low, because they can easily double it for everything they provide for users.

Someone wrote about bad customer experience. We use Manychat at so many cases, but besides the fact that everything is working great (without any bugs at all, really), the customer support has answered us in working 1-3 days when we had some questions about extended functionality. This is hella good timing believe me. And they really do care about your issue, not just throwing the solution out and going home.

If you are choosing between Manychat and something else with similar functionality, choose Manychat. You will not regret. And even if you do, you probably lack some skills that you need to learn (sorry but its true).

Manychat has been a game changer for me so far!
Very useful tool for my Instagram account :)

Helps me every day with my Instagram account

They stole money from my card today. Have emailed them several times to get their help as it's quite difficult to get to use. And to say "stop trying to charge money" You should be ashamed of your self!!

Valid and intuitive system for managing chats automated by bots as well as sometimes, and if you want, integrated with AI. I always recommend it anyway

Manychat is easy to use and an incredibly useful tool for business owners. By setting up Manychat responses I don't have to be engaged in my business socials after hours which I love.

Manychat is doing excellent really. They help us automate our chats.

O manychat é fantastico! Melhor empresa de automação para redes sociais.

As a small business owner, ManyChat is soo very helpful for me. After posting content for a decade I finally broke the chain of 100-200 views and lots of people now inquiring about my business, having automated replies, and chats are amazing, my audience feel more important because I could reply to them right away, 24/7, so thank you so much ManyChat! You are amazinggg👌

We’ve been using ManyChat for our Instagram integration, and it's been a disaster. Their platform recently deleted our entire inbox with over 30,000 sorted opportunities – a massive loss in potential for an 8-figure company like ours. This disruption has put our business on hold, and their "support" has been worse than non-existent.

They offer no live chat or direct support, only slow email responses that are useless in urgent situations. ManyChat is also far from user-friendly; navigating its settings feels clunky and outdated.

If you’re a serious business, be prepared for unreliable service and zero support when you need it most.

I can't live without Manychat, but it's so glitchy. Automations often don't work and it's not super straight forward to use.

I love using Manychat because I don't have to spend hours on Instagram giving answers to my thousands of followers. I can set up automation in advance and just check in on the app only a couple times a day. This gives me more time to create new content, instead of babysitting my published content.

Today I received an email from Many Chat asking me to “rate them” showing stars at the bottom of the email, clearly it’s because of all of the poor reviews they’ve received. Well, they’re deserved! Their customer service is THE WORST! It takes 4-5 business days to receive a response and their assistance is no help, ever. Their training material is outdated, so not helpful to the user. I had to hire an outside company (the one that originally sold me on this tool) to help me set up more complicated automations. They rely on influencers to promote them and then do nothing to assist their customers. They also don’t disclose that Meta does NOT endorse their auto reply in comments if your account has a large volume of replies - in fact it marks it as spam and stops working properly! The automations are a time saver (if they run as intended) and are valuable but it’s a terribly run company! They make their money month after month but do very little to support those paying their bills, and now send a “funny email” asking for a review (look at the dates on all of these reviews). Focus on your customer service and your reviews will improve organically! SHAMEFUL!