Manus Reviews 

It literally hallucinates into telling you the task is done when it hasn’t done it and then highjacks your project forcing you to upgrade before you can even revert changes of broken code it creates. It also creates a bug that prevents you from leaving reviews because the nickname is allegedly taken. Huge scam and fraudulent practices. There should be a class action for this.

I had three payments taken out from my debit card. I do not use my debit card for these type of purchases. I queried the Fraud Team with the bank but they have decided the payments can go through. I have cancelled my card but I cannot find a means of communicating with them. They are a disgrace. I have cancelled my card and blocked them but I fear it will take longer to find way of communicating with them than the amounts of payments.

I was charged $40 during what was presented as a free trial, after deleting my account within the trial period.
Key facts:

Misrepresentation & lack of informed consent — The billing terms were not clearly disclosed at sign-up. The distinction between "deleting an account" and "cancelling a subscription" was never explained. I did not knowingly agree to a paid contract.
Service never used — After the charge was applied, I did not use the service and have no intention of doing so going forward.
No service effectively provided — Despite the charge, the vendor has refused to issue any refund, even though the service was not rendered.
Refund refused with repeated identical responses — My refund requests were met with the same copy-pasted automated reply multiple times. No human review was provided, despite their FAQ explicitly stating refunds are available.

I am currently pursuing a formal chargeback dispute through my credit card company and have filed a complaint with Japan's National Consumer Affairs Center (KOKUSEN / 国民生活センター).
I strongly recommend avoiding this service.
Over 70 similar complaints have been filed on Trustpilot alone.

It’s too expensive, I would avoid everything related to META.

Review Title: Avoid Manus AI - Unprofessional Support & Predatory Billing Practices
Review Body:

I am writing this as a warning to anyone considering using Manus AI. My experience has been nothing short of a nightmare, bordering on outright fraud.

Predatory Billing: They charged me significantly without justification and then flat-out refused to issue a refund, even after clear evidence of service failure.

Laughable Customer Service: After denying a legitimate refund request with a "final decision" brush-off, their support agent (Nick) actually had the audacity to ask me to "share the conversation to help improve their service."

Zero Accountability: It is clear that this company prioritizes "capturing" user funds over providing a functional or reliable AI tool.

I am now handling this through my company’s legal counsel. I am sharing my story everywhere—on social media, forums, and review sites—to ensure other businesses don't fall into the same trap.

Verdict: Stay away. There are far better, more honest AI agents on the market that don't resort to these kinds of "shady" tactics.

I am writing this review after a second, unauthorized charge from this company. The billing system is fundamentally flawed, and the customer service is unreliable.

The initial incident occurred when I attempted to downgrade my subscription from what I believed was the Pro 400 plan. The system repeatedly failed to register my downgrade, resulting in an unauthorized charge for the much more expensive Pro 750 plan. After submitting a request through their online chat app (AI) it took 2 weeks and multiple follow ups to get a human email response. I had to go through a lengthy email exchange to resolve this, where I explained that the only way for my settings to persist was to downgrade all the way to the "free" tier. While the first charge was eventually refunded, the process was frustrating and wasted my time.

Shockingly, the issue has now recurred. Despite my previous attempt to ensure my subscription was correctly downgraded to the $20, I was recently charged a massive $440.00 for the month of March in what appears to be the same exact manner—a subscription level being applied or reactivated without my authorization.

This demonstrates a critical, unresolved bug in the billing system that is costing customers money. This is not a simple mistake; it's a recurring failure that has now hit me twice, with the second being extremely financially impactful. I urge anyone considering this service to be very wary of their payment platform and hidden charges. The burden of monitoring and fighting their automated system is not worth the service.

It's a shame because Manus itself i pretty good and i find it super useful. But Ill just have to seek something else.

I have been a long-term Manus customer spending up to $5,000 per month. In January 2026, I was forced to temporarily downgrade my plan due to unforeseen circumstances. When I returned to work in March, all of my credits — 476,000 credits worth $2,380 — had been completely deleted without any prior warning, notification, or explanation.
At no point during the purchase or downgrade process was it made clear that unused credits would be permanently deleted at the end of the billing cycle.
When I contacted support, I was simply told that monthly credits reset automatically. No refund, no restoration, no accountability.
This is not an isolated case. Multiple users on Reddit have reported identical experiences with thousands of dollars lost.
For a platform charging premium prices, the complete lack of transparency, the unresponsive support, and the silent deletion of paid credits is unacceptable. This is not how a legitimate business treats its customers.
Avoid Manus if you value your money.

This company is dishonest, stay away, their customer service is shockingly bad, they have changed their pricing without notice to their customer, paid for extra credits because credits ran out, and somehow tried to charge me $200, to prevent them from charging my account downgraded to free from expecting to keep the credits I paid for and I lost 20k tokens instantly. One sentence response from customer service, good luck surviving the AI race with this type of behaviour.

Horrible customer service, credit consuming scam. Do not use this platform. If you ever have an issue there will be no support.

Signed up for a Manus Pro free trial on Feb 16. When the trial ended, they tried to charge me $44.22. The payment failed, but they keep retrying — and my bank charges me $0.35 for every failed attempt.

I went to cancel — there is no cancel button. Not in account settings, not in the Stripe billing portal, nowhere. I contacted support. An AI bot told me to click "Downgrade to Free" in the bottom right corner. I went to check — no such button on my page. It simply doesn't exist. I can't even remove my bank card because the system says I have an "active plan."

Asked for a human agent — got told the queue is "quite long." That's it. No help.

So here I am: I can't cancel, I can't remove my card, I can't reach a person, and I'm losing money on every retry. My only option was to freeze my bank card.

If you offer a free trial, give people a way to cancel. A company that hides the cancel button while repeatedly charging a card is using dark patterns.

Unbelievable they just charge me $200 and didn’t even finish my webpage all along. The AI agent was telling me that they were sorry that they had messed it up and they kept doing it over and over and over again tried to reach help no assistance it is a disaster.

I signed up for manus 7 day trial. I asked manus to make a advertisement for my company. It failed. So I tried to unsubscribe. finally I got an email from manus that asked if I wanted to unsubscribe. I answered Yes.
3 days later my bank account showed a $400 charge for Manus end of trial. I got them to send me a refund, and it was in one day and out the next and a new $400 arrived and it added recurring payments. I had to go and get a new debit card. This is certainly a SCAM.

Most terrible customer service ever, tried to contact them took multiple days without a reaction to possibility after there reply

TERRIBLE

I accidentally hit the upgrade button and got charged $400. I didn't touch a single extra credit and reached out to support right away to get it reversed. Instead of just fixing an honest mistake, I got two totally different and completely ridiculous replies from their team.

Their final "offer" was a crazy ultimatum: either I eat the $400 charge, or they'll wipe out my other account perks—including a completely separate Lenny's Newsletter annual membership that I already paid for somewhere else.

Holding my account hostage over an accidental click is wild. Since Meta acquired Manus, you’d think they’d have the customer service and support standards of an actual tech giant. Instead, they treat long-time paying users like this. Honestly, be extremely careful before linking your payment info here.

Just erased 80000 credits from my account at the end of the month worth 500€. This is how good they are.

The system dos NOT follow up with your request, you have to remember what to do continuously - Manus continuously apologies for their mistakes. NOT RECOMMEND IT - KEEP AWAY, don waste your precious time and money. Also its not refunds.

I saw this service from Meta and decided to try it. I registered using Gmail and… they suspended my account without me doing anything, just for signing up. I never even used it. I didn’t even know what it was, except that it’s part of Meta.

I think they must be using some very strong “substance” to ban someone just for registering and visiting the website for the first time.

Well, that already says a lot about the absurd level of this service.

Don't be fooled by Manus' free trial; their customer service is among the worst in the world.

Don't expect to get a refund easily from them; they'll reject you with mechanical replies. How do I know? Because they can reject my refund three times in a minute, each time with the same message, and refuse to explain.

I am writing this review to warn potential users about my deeply frustrating and costly experience with Manus AI.

The short version:
I paid Manus over €660 in total for subscription fees and extra credits. After a billing error on their part, their "solution" was to cancel my account, remove all my ~91,000 credits (including the ones I paid for separately), and leave me with a useless "Free" account.

The timeline:
I purchased extra credits on two separate occasions (€82 and €49) to continue my work. These were direct payments for a digital product.At my renewal date, Manus incorrectly charged me €530 for a plan I had already downgraded.
When I reported this error, their support team issued a partial refund but also confiscated my entire credit balance of ~91,000 credits.

Their customer support (Rachel) repeatedly claimed that buying credits is just an "upgrade" and that by cancelling the subscription, they were entitled to remove everything. This is an absurd policy used to justify taking assets that I paid for.
I provided them with undeniable proof (invoices, screenshots), but they refused to acknowledge their error or provide a real solution. They have kept my money, taken my credits, and left me unable to work.
I have now been forced to file a chargeback with my bank for all transactions.

WARNING!
Be very careful with this company. Their billing practices are deceptive, and their customer support will hide behind policy instead of solving the problem they created. You risk not only being overcharged but also losing the very credits you pay for.

I had a very disappointing experience using this platform (Manus.im – a Meta product. a Scam). I spent nearly 20,000 credits trying to fix a simple landing page and contact page. The system kept making repeated mistakes and bugs. Every correction attempt consumed more credits, yet the issues were never properly resolved.

The platform is promoted everywhere as “Manus.im – a Meta product.” Because of that, users naturally expect reliability and professional-level support. Unfortunately, my experience was the opposite.

Customers should not have to pay for repeated system errors. If the same bugs happen again and again, those credits should be refunded automatically. Instead, I was asked to provide logs and links in a closed system where customers cannot even access internal error records. The company can clearly see repeated failures from their side.

The support is slow and mostly automated. There is no proper real-time human support while credits keep disappearing.

From my experience, this feels like a pure WIP app (Scam) where users are paying while facing system instability. Extremely frustrating experience. I cannot recommend this service in its current condition.