Mansons Reviews 

Had a Manson MA EVO (which is a beautiful guitar to say the least) bought for me for my 21st, from what I've heard the customer service was very helpful and delivery was quicker than expected.
After having received the guitar on my birthday, I went to their site to have a look around and bought a new strap and few packs of strings, no issues, delivered quickly and brilliant value for money.
After seeing an advert on Instagram for new Pickups with Origin Of Symmetry art work etched into it, I went back and bought a chrome one. Was a bit of an impulsive purchase as the chrome pickup didn't suit my Manson Guitar, tried having a look to see if it'd fit on another of my guitars but unfortunately it didn't. Was able to return the product and have been issued a refund for it- which I've just used to buy a black one now they're in stock again! Customer service on all accounts has been amazing, quality of products are exceptional, absolutely nothing to complain about.

Update: Had an issue with the guitar's Floyd Rose bridge. Manson took it back, fixed the issue as well as fixed some other bits I hadn't even noticed, changed the strings and switched out the sustainiac's battery. All free of charge under warrenty + gave me a cleaning cloth, two picks and stickers. Very happy, cannot recommend enough.

As many others have stated, very disappointed with my visit.

Pushy salesman, rushed, insisting on appointments only when no other shops are.

I would try project music down the road, much more welcoming.

Bought a guitar via reverb and got a very good price. The guitar arrived promptly with no drama's. The guitar was a 2014 used Eastwood Airline Tuxedo and it arrived looking like a brand new guitar and it was nicely set up. I would definitely buy from these guys again.

AVOID!!!!!!! We were discriminated against for not wearing a mask and denied entry, which goes against the Equality Act and the Disability Act!!!!!! We’ve spent a LOT of money in there over the years, but they will never get another penny from me!!!! I’m absolutely disgusted with how we have just been treated!!!!!!!!

Please share this far and wide!!

I visited for the first time today...John served me n my god he was amazing not pushy n fully understood my needs for a guitar...I went in wanting one thing n he soon realised I needed to try a few n even though I got confused he was brilliant..I went in looking for a 52mm nut guitar not knowing much n left with loads of info .n I will be back to get the travel faith guitar .thank you first class just need a bit more cash..taught me sooo much..his Moto n mine now is try guitars don't just buy on internet as each one felt so different to play..thanks again

Bought 3 guitars from these guys in one order. I was then emailed a couple of days later to be told only 1 was actually in stock.

I had an amazing experience with these guys. I ordered a guitar on next day delivery and it arrived on time and the quality was exceptional. The best bit was that it was set up to perfection and there was even a handwritten note from the store. Highly recommend this shop.

Sells products as "in stock" with "free next day delivery", and it does not even have the decency to get in touch to say it was not in stock and will take "5-7 working days to arrive". No decency or honesty. Avoid.

Oredered a Hiscox Guitar Case,
Quality, Price, Shipment, Package, Letter from shop inside - all are great!!!

I order from Mansons to which started out as a nervous bit of confusion as I received a confirmation email but no delivery date. (I did order over the Christmas period..)

I called a couple of days later and spoke to Tom who confirmed for me that my order was being dealt with and a time period was provided.

All in All - the initial communication was a little slow but I have now received my beautiful Yamaha guitar in flawless condition and tuned at the lowest price that I could find online and this is all thanks to Mansons, surprised there's not 100s if not 1000s of good reviews for these guys.

Purchase - Hudson Broadcast pedal
Availability and price - best in the UK at the time
Packaging - exceptional
Delivery - prompt
Added extras - handwritten note of thanking me for my purchase.

All guitar shops shold be like this.

Ordered a sub-£200 Ibanez bass guitar, my first ever order with Mansons Guitar Shop. The type of service was something you'd expect if I had spent over £2K!
I really appreciate that they appreciate every customer.

First rate communication from Dave at the shop. He promptly answered a product related question I had before placing my order. After shipping there was an issue with the courier and he looked into and resolved straightaway. I can't think of a better service.

Finally it's worth mentioning: Mansons inspect and set-up every guitar they sell. As they're in a minority of instrument retailers that have their own workshop (if you don't know, Mansons are also a brand of 1st-class guitars and basses played by world-famous musicians).

The best thing is their prices are still in-line with other retailers. With all the above considered, they'll now be my first choice for future purchases.