Manheim Reviews 287

so easy to deal with. friendly and no pressure. after purchasing my item the staff were very accommodating to my needs being an interstate bidder.

many problems with the titles.
7 months waiting for a title.
And i paid $250 to get i title that they lost.

The one thing mannheim does very Well is hiring their staff. Somehow they managed to find the most Egotistical & incompetent employees know to man And then make that the prerequisite for any management position.

I went from spending hundreds of thousands a month with them, and now I iust send my Garbage cars there so they can be with their kind. My money snd time deserve better.

Amazing customer service , who thought buying across the ditch would be this easy, always reply to my queries, good on ya guys!

What a terrible staff knowledge 0 skills 0 manners, especially the manager of buy now ( Simon ), never trust them, they selling cars drive away including r.w.c but the car has too many issues that’s why they don’t let customer do test dive. recently I had very bad experience with Simon, Shane ,Jacob ,I had issue with the car I bought, I did call them so many times no one pick up the phone and no one call me back what a shame , they had no customer service skills at all, always swearing and using bad words during conversation to avoid any responsibility.

A very unpleasant end of lease inspection experience. My car was spotless inside and out. Had some paint work done by a reputable company specialising in PCP and lease returns. Not good enough for the Manheim inspector! Damage on the rim of 2 alloys(given the condition of British roads) well within fair wear and tear limits but was 2mm onto the start of the spoke so that was chargeable. Surely using an auction company to inspect a vehicle going to auction(theirs??) is a conflict of interest? If you know they are coming and you get the chance I would ask your lease company to change company for a more impartial, common sense view. My first inspection on previous vehicle by another company was much more honest. Just beware!

This Company needs to be regulated. There is little oversight to begin with in the auto industry but the practices at this auction are inexcusable. Arbitration policies are made up on a case by case basis. They lean on small to mid cap companies to provide cover to national accounts, especially JP Morgan and Nissan. Dizzying amount of fees are pushing franchises to regional auctions and other nationals like KAR and Ally. How this company takes a high handed approach to the process seems a lot like Cargurus. Historically, this is a dangerous place for a company to be. Originating new fees at will, and be passed between employees like a call center in India, with the hopes that you will tire yourself out and give up. Collusion is rampant with people bidding up others and then let's not forget the air bidding some auctioneers do with in lane buyers. It's an antiquated model for purchasing and someone in the tech space needs to come in and revolutionize this industry with seemingly played out tricks and old school players still running rampant. This is a company that produces software to tell you what to pay at auction and it's their auction. This self serving environment seems strange but then they tell you they include other auctions vehicles to smooth out any outcry. The decoupling of their MMR to book values has hit historic highs and symbolizes a lot of ARM products and CDO's in the financial crisis. Banks still lend off clean trade and will continue to do, yet MMR is quickly becoming higher than clean trade as they manipulate the market in order to charge higher fees. All in a back door deal to help manufacturers keep their values high enough to not get completely destroyed on off lease vehicles which the book values have already deemed necessary. These smoke screen parlor tricks are easily telegraphed, yet no one is causing outcry over it. I've never rooted for a company to fail but I am quietly rooting for smaller companies like Ally Smartauction, and KAR to succeed so market share gets ripped away from these crooks. They need to remember the early adopters that helped them build their business and stop acting like greedy investors looking for the next quarterly boost.

One Star still an excess rating. bought a car recently (Grade-2). Knowingly the sellar sold the car via Manheim with serious transmission issues. After dealing this with the issue for months realized it was all coordinated between Manheim and Dealers. Please avoid buying cars from this mob.

Ok let's be honest. If your PCP car is at the end of term it's a scary thought of it being inspected for damage. We've recently handed our car back and it was found to not perfect. Some low life had keyed our car and we took it on ourselves to have it resprayed by a local workshop. . All looked good to me . On inspection the 2 resprayed panels were pointed out to me as not up to standard. On close inspection I could not argue. Also one wheel trim was scraped badly. I agreed. I was going to be charged £16 for the trim and £120 per panel for refinishing. I had a report printed for me and the car taken away.
I made my way to the local garage , showed him the report and demanded my money back. To my amazement they paid up fully.
My advice , if your car has scratch damage don't bother paying beforehand to have it resprayed. £120 per panel is a fair price charged by Manheim. Let's be honest if it was damaged on your watch you should put it right.

Excellent Auctioneers. Helpful staff.

Mannheim came to pick up my lease vehicle! The man was polite explained what was going to happen. Once the inspection happened he explained the damages and the estimated cost! I wasn’t happy with all of the prices as some damages I believed was covered via fair wear and tear. The man explained that it’s up to my insurance company to sort this. Had a cost for damages about a week later less than I was quoted!!
I needed sleep for nearly two weeks after reading the reviews from this company! But I didn’t have a single issue with them at all

I like Manheim heaps of good stuff also trash buyer beware.

PLEASE DO NOT BUY FROM MANHEIM AUCTIONS, they are the biggest cheaters in the motor trade, they put silver and gold assured checks on cars but THE CARS HAVE MAJOR FAULTS, when you call the conmen at the assured team they just fob you off and say this is NOT covered. they say this component is not covered.
The sure check is a waste of time
STICK TO BCA THEY ARE HONEST AND FAIR

The whole buying experience was fantastic from start to finish everything happens as it should and I thought the vehicle at the right price. That’s where the good ended and the nightmare started with the shipping. Completely unreliable completely unprofessional and completely disregard client needs. Thanks to Merna who fixed the problem where they forget to pick my car up. This was going delay delivery another week. I suggest you find a different shipping company As the Mannheim national transport company in my opinion is useless.

Manheim auto auction located in Hayward CA is by far the worst auction i have ever done business with. Their post sale inspections are a joke and 90% of the vehicles we have purchased from them have had major issues that should have been noticed when being inspected. We have had cars stuck in arbitration for MONTHS! and they simply said there is nothing they can do but wait . The worst part about this place is the complete lack of carrying exhibited by most if not all the staff. The front desk ladies look like they all hate their job and hate helping with any questions, The sales department will return your calls maybe 10% of the time ,the arbitration department is completely unhelpful and seem to always push blame to anybody but themselves, The general manager and assistant manager are by fare the worst people I have dealt with in my entire automotive carrier. Im not sure how these individuals hold their positions there? They lack any type of customer service or management skills. The customer service is completely lacking from the top associates all the way to the bottom.
You may ask why would we continue to do business with this place and the simple answer is we only go there because we have to and its for the vehicles. If you go here you must be very cautious and do not believe anything any of the employees tells you because they are either lying, don't know what they are talking about or simply pass you on to someone else because they don't want to take the time to help resolve an issue.
Overall ADESA golden gate runs their auctions much better. Their staff answers calls, returns messages, is happy to help, the arbitration department does what its meant to and doesn't only protect the seller.

There are thieves among them.. and they don't give a s#it... brought a damaged bike from Sydney, they organizes there transport company to send to Melb.. on arrival, $800 steering damper was missing. only to be told 'cant help you'... as I said.. They don't give a s#it...

I am a regular buyer of damaged cars. Your employee once dropped one of my vehicles off a forklift . He reported this accident to the Salvage manager and Manheim management (Melbourne) did absolutely nothing to help me re this .Have been very disappointed with Manheim until last week when I drove to Manheim Melbourne to pick up a damaged vehicle from your salvage yard. The lady at the gate office and the fork lift driver were both very pleasant and did all they could to assist me and I left feeling like a valued client. To those two people I say you are great Manheim employees who changed my opinion of Manheim.

absolutely shocking company

i had my car inspector the inspector Chris did not follow the correct company policy procedures. i complained to the company he tried to blame us for the mistakes he made , Never left a report, said he was not available to sign, only told us the damage was wheels trims and had a bill for £1,204 for damage that was not told about. When i called the the company that send invoice for the damage i explained i did not get a hardcopy they sent me one over, They lied about the date and time of the inspection so that why we didn't no get to sign it as he done it a day late. When i have called to put in a complaint there reply was well we will never know who is to blame. DISGUSTING COMPANY AND SERVICE STAY CLEAR.

Shocked and appalled at Manheim Auto Auction's customer service and it's arbitration process being the sham that it is. After being a client for over 38 years, there processes and procedures have been in a total decline over the past 2 years and has now hit rock bottom. I'd caution anyone purchasing a vehicle from them to do their due diligence when comes to customer service and appreciation "after the sale." It's such a disgrace !!!!