Manheim - Leeds Reviews 18

Steven Singh collected my car on Friday 15th May, after a friendly handshake and introduction he checked my car an explained everything in detail.
I don’t really know what I was expecting but it was a good experience- nice guy,

Steven was on time and a lovely guy. He made everything clear from the start and saw the good condition the car was in.

I’m writing on here not as a customer but as someone who applied for a job with Manheim in Leeds. Everything was fine, the rules were simple and easily explained. Until I was racially abused by one of the customers who was interested in one vehicle, the whole rules and everything changed. I tried to report it to somebody higher than me as it was my first week. They simply told me there’s nothing they can do about it. They abuse carried on for next 15-20min untill I get called into main bosses office because the customer who has been calling me names and racially abusing me he now complained himself. So basically they accepted his story because he’s a customer who off course will spend money with them wherein just a worker, and on top of that a new worker so easily replaceable, I had a telling off, been spoken to like I’m the abuser and I’ve made everything up. I don’t think this is on and I wouldn’t want anybody going though what I did. It’s hard enough to find a decent job these days. Stay away from them as in working or being a customers.
UPDATE!!
Manheim have replied that they care about their workplace, they have right processes and can’t get into the detail about the employees.

That’s funny. When I went to work for Manheim and got racially abused there was no process for that. I got told there’s nothing they can do. And in the end I was sacked from that job. That’s how much they care. Don’t let them blind you with their bulls***.

Great experience with Steven Singh at Manheim for our lease car return check. Communicated the day before, he was very clear what was required and the condition the car needed to be in for the check and return, provided a friendly and efficient service. Steven was also flexible with regards our service book whereby the garage had inadvertently inserted an incorrect date indicating we required another service. I was able to call our garage and rectify the position while Steven was completing his checks. Really happy with the whole experience.

Utter rubbish surecheck don't waste your money .car was knocking on delivery. Reported this supplied vidio supplied reg plus miles plus estimate from garage which they told me to submit it drove the car there and back for the garage opinion and estimate. SO NOW SURECHECK SAY BECAUSE THEY CAR S DONE 12 MILES THEY WILL NOT STAND ON THERE SURECHECK WARRANTY. what a joke 26yrs a manheim account holder first time claim . Rude disgusting service give you the runaround .

An absolute joke, they somehow manage to get out of not paying using their terms and conditions. Put it this way, I'll NEVER purchase a car from Manheim again. I'm in the trade and my brother has a huge account with these crooks. I'm sure we wont be putting work their way.

A colleague of mine was racially abused by Ben who is the manager of this place. There was a dispute on the grading of a vehicle phone calls were made etc the last phone call Ben assumed our colleague had placed the phone down however the callw as still active and referred to him as a stupid p*ki bas**rd. Complaints were made but the agreement was theyd do a take back on the vehicle and someone apologised hpwever once the take back was complete our account was blocked. Ben continues to gain promotion after promotion but i wonder if higher management are aware lf the incident

Its not a very nice feeling when you do walk into the place not very welcoming but these places are like this

Very nice gentleman came this morning, Steven Singh. Very friendly. Went through everything on with us on our car. Although didn’t agree with him on the 1 item he picked up on, but then he was only doing his job

Great service from Steven today at the Leeds branch
Steven inspected my car before its return and was super helpful patient and explained everything to me he gave me helpful advice and I was really impressed with how smooth the process was ! Thanks again

very poor, fees are ridiculously high, cars not the best, lots of fault cars, we closed our account last year wouldnt buy no more through them. however jordan is fantastic staff member only leaving the 1 star for the place other wise it would be none jordan gained the 1 mark for been a good staff member everythign else about the place not worth no stars

My lease car was due back after 3 years - I had some trepidation given the reviews online, but my concerns were unfounded. Jamie called the night before collection with an ETA, arrived the following morning bang on time, spent 20 minutes with the car and off he went. Jamie was friendly and professional, and the only excess cost were scuffed alloys, which I was expecting. At £60 per alloy I thought this was perfectly reasonable. Great service from Jamie and Manheim.

Ready to take money
Can't sort delivery out been waiting since payment on 13th August not happy

Today I sold my car to this motor company despite initial reluctance due to negative reviews.

However, my experience with them turned out to be quite positive. The entire process was well-organized and everything was arranged in a timely manner.

After driving my car for about 2 miles, they were satisfied with the condition and immediately deposited the money into my account.

The gentleman who checked the vehicle was nice and decent, and the overall deal went very smoothly. I would recommend this company based on my personal experience.

l've had several lease cars over the years from Citroen but this will definitely be the last, the customer service has been appalling, it seems the whole process of leasing is to get as much money as they can from you, especially when it comes to collecting the previous car.
Manheim, cancelled 10 minutes before picking up the car, stating it didn't have a MOT which apparently had ran out the day before (how convenient) having never had to previously MOT a lease car I wasn't even aware it was my duty to do so, especially when nobody had the courtesy to even let me know, I was then informed it would be £170 cancellation fee, disgraceful! The whole process from start to finish has been a negative experience when it use to be so positive, loyalty has certainly gone out of the window!

Malcolm was great, I got my valuation 7pm Friday and Malcolm arrived at 11am Saturday the next day, he was very pleasant and knowledgeable and made the whole process very easy, Manheim has dealt with the process of buying my car a whole lot better than many places I have been before, No fuss and money in the bank within 5 minutes, they didn’t lowball me I got what I was expecting for them to still make their money, business is business!, Would definitely use again and would definitely recommend!

Unprofessional, sold me a car with warranted miles engine was damaged and found invoice in car stating had been fitted with another engine, claimed refund as mileage was incorrect and buyer services manager claimed in court that vehicle mileage goes on the seats and interior and not the engine and gearbox, shameful company that lost my Buisness permanently

Had a pleasure to meet Nigel Wilson today during my appointment. Nigel was friendly, knowledgeable and his approach was very professional.

Car price was very close to what was quoted online and appointment run very smoothly. Nigel took care of the paperwork and I’ve had my payment within 10 minutes.

Following the experience with similar businesses, I’ll definitely recommend Manheim to my friends and family.

Thank you for the great service Nigel as well as the customer service team on the phone.

Booked to have my car valued and had to wait a week, as a wanted a weekend appointment, in the meantime looked at the reviews and decided it was a waste of time as they had valued the car more than 2k more than I was offered part exchanging or at other car buying sites and thought they would offer a lower amount and it would get awkward, if they had rang the day before to confirm the appointment I was even going to cancel based on the reviews on this site.

So glad they emailed, so didn’t speak to anyone. Kieran turned up on time, enjoyed spending 40 odd minutes chatting about life, while he checked the car, went for a little test drive and then they offered near enough the full amount and was paid instantly, barring in mind this was 2k more than anyone else has offered, can’t speak highly enough of the process.

Never leave a review but thought these are unfair based on my experience. You have to be honest about the car you are selling, if not, the will offer a lower amount than the web based offer. Kieran said his next appointment was a 20 year old car that had 160k on the clock that the customer had described as perfect. That person will be leaving a review saying how they offered a lot less and they ripped him off because it won’t be.

If an alloy has a scuff mark or there are stone chips, scratches etc (which nearly every car has due to the state of the roads these days) but honest, they will see them when looking over and you won’t be left disappointed.