The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Maturation of small pension policy.Clear choices made available regarding options available. Payment of policy made within agreed time scale.Whole process made simple.
Company replied
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... See more
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... See more
Company details
Written by the company
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contact info
BN15 8GB, LANCING, United Kingdom
- 0800 000 000
- mandg.com/pru
4.0
Great
4K reviews
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Easy to use online process
Easy to use online process, clear communication and swift progression
30 April 2026
Prudential was OK overall
Prudential was OK overall, but this inquisition is rather excessive!
4 May 2026
with profit funds withdrawal
clear instructions on how to register for online withdrawal request which worked well
10 April 2026
Limited pension flexibility, slow transfer, but Prudential stayed communicative throughout
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 months which I felt was held up partly by the processes that Prudential have in place. Having said that Prudential were communicative and professional throughout.
30 April 2026
Easy withdrawal of funds
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
20 April 2026
You can easily speak to a person
It was easy to speak to someone and I fin the people who answer the phone call are always so knowledgeable and helpful
17 March 2026
A good experience overall
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed in the timeframe given.
13 April 2026
The web site works well and finding the…
The web site works well and finding the information I wanted was not hard
10 April 2026
The money was in my bank when you said…
The money was in my bank when you said it would be.
17 April 2026
There's always help when you need it most
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
1 April 2026
Overall I was satisfied with the online…
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
15 March 2026
Quick and easy to use system.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 March 2026
Reply from Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 April 2026
Unprompted review
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