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Mama Nova Reviews 77

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TrustScore 4.5 out of 5

4.7

Children's Store
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Company details

  1. Children's Store

Written by the company

Duurzame producten voor (aanstaande) ouders. 🍀 Van prachtig houten speelgoed tot wollen bodywarmers en van dingen voor je seizoenstafel tot kleding van biologisch katoen, van barnsteen sieraden tot knutselspullen. We verkopen merken als: Grimm’s, Holztiger, Hvid, Engel Natur, Joha, Alwero, Way to Play, Goki, Disana, Tula, ToddleRoad, Tess & Tobi, Ergobaby, Sarah’s Silks, Stockmar, Connetix, Speelbelovend, Glückskafer en Laura’s Play Cotton.

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4.7

Excellent

TrustScore 4.5 out of 5

77 reviews

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Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company. 90 day refund advertised on the baby nest. Package came late so was no longer required, contacted the company to say item was still in original packaging and I would like to return. I was told I would need to return to China (supposed to be a UK company and sent from UK warehouse) but still needed to be returned to China. Then they stopped answering emails. I paid with Klarna who got involved. Nova required photos of the item before discussing return, and then offered 15% refund to not send back, declined, then they offered 50%. Absolutely awful customer services, unlawful returns process. Would never deal with this company again.

15 October 2025
Unprompted review
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Reply from Mama Nova

Hi!
This is not about us.. You have probably ordered at a website from the UK?
We're from the Netherlands, have a warehouse in Rotterdam.
We also don't offer Klarna and we take customer service very seriously. Hope you can delete this review as it was not meant for us.

Take care!

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