Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Based on these reviews
Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
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Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
Written by the company
Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
Contact info
2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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I have two subscriptions to…
I have two subscriptions to malwarebytes. If I renew or have a problem I never know which subscription they are talking about, because they never refer to the computer they are talking about. Also, they think I am a computer expert and sometimes I don't know what they are talking about when the try to help me.
10 February 2026
Unprompted review
Reply from Malwarebytes
Hi there, thank you for sharing this, and we're sorry for the confusion and frustration this has caused. We understand how difficult it is when you have multiple subscriptions and it’s not clear which one we’re referring to, especially when the guidance feels too technical.
We’ve requested a bit more information so we can locate your ticket and review your experience. Once we have those details, we’ll be able to assist further and make sure we clearly reference the correct subscription/device moving forward.
Malwarebytes
I trust Malwarebytes! Been with them for over 5 yrs. I've experienced great service and protection.
11 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It means a lot that you’ve trusted Malwarebytes for over 5 years and that the protection and service have held up for you over time. We appreciate your continued support.
I have been using Malwarebytes for a…
I have been using Malwarebytes for a number of years and am always confident that my devices are safe from malware and unwanted threats. I know that every time I use websites they will be scanned and I will be advised if they are not secure,this is due to the safe browsing scanner and I have recently added VPN to be able to use the internet without having my searches tracked. I would certainly recommend Malwarebytes for peace of mind.
11 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing your experience! It’s good to know Malwarebytes has given you consistent confidence over the years, especially with safe browsing warnings when a site looks risky.
Nice to hear you also added the VPN for extra privacy while browsing. We appreciate the recommendation and the focus on peace of mind.
Happy customer
I have been using Malwarebytes for many years. I am very pleased with the diverse ways to protect my computer. The settings are very extensive and easy to use, which gives the feeling that your computer is protected from many types of dangers. I feel protected even when my little sister uses the computer without permission :) . Superb product! I highly recommend. Thank you Malwarebytes team 😊
2 October 2025
Unprompted review
Reply from Malwarebytes
Hi there, thanks for sharing this. It’s nice to hear Malwarebytes has kept you feeling protected for years, and that the settings are easy to use while covering a wide range of threats!
Attempting payment after subscription cancellation
I had went through the full process of canceling my subscription and still they are attempting it and it’s FUC*ING ANNOYING LIKE NICE TRY YOU SH*THEADS
9 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re really sorry for the frustration this caused. If you went through the full cancellation process, you shouldn’t still be seeing renewal attempts - and we understand how upsetting that is.
We’ve requested a bit more information so we can locate the account and confirm what happened. If you’re able to share those details, we’ll jump on it right away.
If you don’t already have a support ticket, please reach out to us through our Help Center at https://help.malwarebytes.com/ via live chat or by submitting a support ticket so our team can assist you directly.
Thank you for flagging this - we want to get it resolved and understand what happened so we can improve the experience.
Unobtrusive and helpful protection
1 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for your review. It’s good to know the protection feels unobtrusive while still being helpful in the background. That balance is exactly what we aim for so you can stay protected without constant interruptions.
Best out there!
I have had Malwarebytes for years and there are 2 things. It is very accurate and reliable, it is the one I have found the most value for money! My subscription is far less than some others on the market, which can be £30 more expensive for less, so I recommend it and give it 5 stars.
9 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for taking the time to share your experience. It’s good to hear Malwarebytes has been accurate and reliable for you over the years, and that you’ve found real value for the price compared with other options on the market.
We appreciate the recommendation, and we’ll keep focused on delivering dependable protection at a fair cost.
our computers was getting hijacked for…
our computers was getting hijacked for years. our telephones had something to do with the hijacking. we didnt know what to do. we contacted a lawyer in texas. targetedjustice.com they explained who they could be and why we have these hijacks. its out own people going after everyone. last year we had trouble with letters sent to doj, fbi presidents trump office. all letters was diverted and redirected. some possible got to someof them. dont know. we have all the facts in detail. all documents. few months ago heard about malwarebytes but waited for confidential information early december. almost last week of december was explained in detail we had to het the special software. we bought it online and installed. no sooner it went in it stopped the hacks. they stopped every hacked. told us in a popup lower right of screen. after one week the phone calls changed alot less. i cant say what we know because they are dangerous people. we have to report them directly to doj and fbi in dc . . this is a 24 year hackings. we have all the documented proof. its what we uncovered. sorry highly confidential. everyday from late december we have every ip address of where they are located and where. this is the best software to save your privacy and get back your freedom. they know about our problem. i told them. they couldnt believe it. stop cyber attacks. report what you have to the fbi and doj in dc.
25 December 2025
Unprompted review
Never asked for this
Never asked for this. 57$ stolen from my account.
5 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We are sorry this happened. We understand how upsetting it is to see an unexpected $57 charge.
We have requested more information so we can locate the correct account and identify what the charge is linked to. Once we have those details, we can confirm what happened and help with the next steps, including refund options where applicable.
If you do not have a ticket yet, please contact us through our Help Center at help.malwarebytes.com using live chat (if you are signed in) or by submitting a support ticket. That will let our team review the transaction securely and get this resolved.
15 plus years I have used Malwarebytes…
15 plus years I have used Malwarebytes personally and for my customers. To this day have not had a ransomware or any major infection on any system.
7 February 2026
Unprompted review
Reply from Malwarebytes
Hi there, we appreciate you continuing to choose Malwarebytes over the years, and we’ll keep focused on staying reliable for you and the systems you support!
What's important for everyone to know
Well I think this is the best protection I have had over the years and I like the fact that if I go to a website and it has other stuff that your people let me know it's not a good site and let's me know when to go back so not to be able to get hacked and keep up the fantastic job you do for me and fell members thank you and God bless you all
6 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
It’s wonderful to hear this has been the best protection you’ve used over the years.
We appreciate the kind words and your continued support. If you ever have questions about a specific warning or want help checking something you are unsure about, you can reach us at help.malwarebytes.com via live chat (if available) or by submitting a support ticket.
You should definitely use Malwarebytes Browser Guard.
I've been using Malwarebytes Browser Guard for 5 years. It's very useful when browsing the web. Those who don't use it should definitely try it.
5 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you so much for the awesome feedback and for sticking with us!
Malwarebytes works so seamlessly
Malwarebytes works so seamlessly with my computer. The scan works each time I log in, but does not slow my processor down at all. I don't realize it's running till it pops up and tells me no threats found!
6 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback, and we love hearing this kind of experience.
If you ever want to adjust the scan timing or notifications to fit your routine even better, our team can help at help.malwarebytes.com via live chat or by submitting a support ticket.
It will help to keep you safe whilst online.
A number of times Malwarebytes has gotten me out real jams online, especially when things had started to spiral out of control, the program stepped in and got things resolved. So, now I have it on all my devices just to keep the nasties out. It gives me peace of mind just knowing that it's there in the background keeping watch.
11 September 2025
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for kind feedback. It means a lot to hear Malwarebytes has stepped in for you when things started to spiral and helped get you out of some real jams online.
Having it across all your devices for that extra peace of mind makes total sense, and we appreciate you sharing your experience.
If you ever run into anything that feels suspicious again, you can reach us at help.malwarebytes.com via live chat or by submitting a support ticket.
I rely on Malwarebytes to protect me…
I rely on Malwarebytes to protect me from the thousands of attacks and slop that is aimed at me online. The company does an excellent job and I have kept using their service for several years (not sure how many).
It has proven to be dependable.
5 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for sticking with Malwarebytes over the years. We are really glad to hear it has been dependable for you and that you feel protected from the day to day threats you deal with online.
If there was anything that felt confusing, inconvenient, or could be improved, we would genuinely love to hear it. If you want to share more, you can reach us at https://help.malwarebytes.com/hc/en-us via live chat (if available) or by submitting a support ticket.
Great Antivirus/Malware
Great Antivirus/Malware. The scans are fast and efficient, overall it doesn't consume much resources. I like the browserguard. The system tweaks additions are really helpful, I can disable advertising from there. Though the UI needs a bit of improvement. Some of the settings are buried under the start scan section. Also the AI addition is quite unnecessary.
5 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the detailed feedback! It’s great to hear you’re finding the scans fast and efficient, with low impact on system resources. Nice to know Browser Guard and the system tweaks have been especially useful for you.
If you’d like, please reach us at help.malwarebytes.com via live chat or support ticket and let us know which specific settings were toughest to find. That helps us pass along clearer examples.
Always keep my pc safe and up to date
Always keep my pc safe and up to date. Inform me JIT about scams and help me take actions.
5 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the kind review! It's nice to know Malwarebytes is keeping your PC protected and up to date, and that the timely scam alerts are helping you take action quickly.
If you ever want help understanding a specific alert or confirming what was blocked, you can reach us at help.malwarebytes.com via live chat or by submitting a support ticket.
Affordable and top-of-the-line!
Affordable and top-of-the-line cyber protection that is truly "set it and forget it" while it always works in the background! I recently signed up for the identity cleanup service and am immediately pleased with the results!
1 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re glad to hear Malwarebytes has been a good fit for you and that you’ve had a positive experience so far. Our goal is to provide strong protection that’s easy to use and does not get in the way.
Excellent Security
I have little expertise in computers. heartening to have Malwarebytes looking after my security, Customer support is amazing..... been with them for years while in business too...says it all. I recently had an issue; which was speedily sorted, thanks to Vicky
3 February 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback! It’s really nice to hear Malwarebytes has helped you feel more secure.
We are also glad your recent issue was resolved quickly, and we will be sure to pass along your kind words to Vicky and the team. We appreciate you sticking with us for so many years, both personally and in your business.
It the best
I have used Malwarebytes for years and never had to worry about anything on my system .
4 December 2025
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the review! We're glad to hear that Malwarebytes has kept your system feeling worry-free.
If anything ever looks unusual or you just want to double-check your protection settings, you can reach us at help.malwarebytes.com via live chat (if available) or support ticket.
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