Great choice / great service. Well packed with quick dispatch. All around a thoroughly recommended vendor.
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See what reviewers are saying
Ordered 3 bottles of rum 2 arrived in 2 days. The 3rd did not arrive. Contacted supplier very helpful they believed delay due to post office advised to wait. Waited then again contacted. Supplier un... See more
My parcel arrived safe and sound and the product was perfect but the tracking was non-existent. This meant my husband received the parcel early when it was supposed to be a surprise. Obviously this w... See more
Company replied
I don’t normally leave feedback, because generally service can be very poor for in the U.K. Good old fashioned customer satisfaction is way down on some retailers list of priorities. maltsandspirits... See more
Great choice / great service
Great choice / great service. Well packed with quick dispatch. All around a thoroughly recommended vendor.
12 November 2025
Unprompted review
Excellent service
Excellent service. I ordered two bottles late at night that were dispatched first thing the following morning and arrived the day after that. M & S also use Royal Mail rather than a parcel delivery firm which is another positive.
18 January 2024
Unprompted review
Excellent service and goods arrived…
Excellent service and goods arrived very promptly.
Thank you
31 May 2022
Very easy to do business with
Very easy to do business with, packed securely and delivered promptly
30 May 2022
Unprompted review
Thanks for the bottle 1975 Dallas Dhu
Thanks for the bottle 1975 Dallas Dhu, fantastic condition.
26 May 2022
Unprompted review
Excellent service as always!
23 May 2022
Good packing good comms
10 April 2022
Easy to order and quick delivery
5 April 2022
Five stars from me
Fantastic service once again.
Conall is a star, couldn’t have been more helpful from start to finish👌🏻
5 April 2022
Great service
Great service. The second time I’ve ordered from Malts and Spirits and have found the communication, packaging and shipping to be great on both occasions.
1 April 2022
A great speedy service at good price!
23 March 2022
Good selection of quality whisky
Good selection of quality whisky
Happy to give them my custom
18 March 2022
Faultless delivery
Delivered promptly. Very good packaging to protect bottles; boxes very well packed to prevent damage. Thank you!
9 March 2022
Charged 15% for cancelling order
I placed the order at 7 PM, 9 PM I realised it was the wrong bottle, I emailed straight away to cancel the order. By this point, order was not processed or dispatched. Next morning I got an email, where I was told they will be charging 15% for cancelling my order.
How do you justify £10 deduction for an order which was cancelled with couple of hours?
I found their service very poor and unreasonable. For this reason, I do not recommend anyone to use this company.
9 March 2022
Reply from maltsandspirits.com
Mr Bagga
Thank you for your review. We are sorry to hear that you are unhappy with our policy, however we incur costs associated with processing payments and orders that are normally absorbed within the product costs. When a customer cancels an order we do not receive a refund of the transaction fees , we also have the administration costs of cancelling the order, updating inventory, relisting the product and processing the refund as well as the management time in dealing with the request and associated communications: given that no sale has been processed these costs must be recovered. Our policies are clear to see and are on the home page of our website. We pride ourselves on the descriptions and photographs of the products that we sell which are designed to eliminate purchasing errors.
We have processed 1000’s of orders and our customers praise our service and delivery. I hope that you found the whisky that you were looking for. Slainte
Very helpful professional service
Very helpful professional service
Goods arrived within two days
I will definitely use Malts and Spirits again and highly recommend to family and friends
25 February 2022
Fast and professional delivery
Fast and professional delivery. Wrapped up perfectly. No complaints would definitely order from again in the future.
18 February 2022
Maltsandspirits( Arran 18 )
Having heard good reviews about this bottle,searched for it,came across these guy’s,placed an order,.
The bottle was delivered within a few days as stated,well done Maltsandspirits.
Happy to use boys again🥃
11 February 2022
Unprompted review
Great service and updated every step of…
Great service and updated every step of the way. Thank you.
11 February 2022
Fast Delivery and Very Securely Wrapped
I ordered 3 bottles of Tomintoul 12 Year Old (2009 Limited Edition) Oroloso Cask Finnish on Sunday 6th Feb 21 via the website.
To my surpise and delight they were delivered by DPD courrier on Tuesday 8th Feb 21 - even more impressive when you consider I live in Bristol a good 400 miles from the shop in Perth!
The 3 bottles had been suberbly packed in special air bottle pouches and snug in a well wrapped strurdy box. I was also surprised and delighted to see that each bottle had been individually wrapped in bubble wrap inside the sleeve!
All 3 sleeves and bottles are in pristine condition - something of a rarity these day with some mayny things now been ordered on-line and arriving in poor and/or damaged condition due to insufficient care by the sender.
10/10 Malts & Spirits 👍😊
Slainte Mhath! 🥃
10 February 2022
Unprompted review
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