Maltings 4x4 Store  Reviews 

275
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive pricing, and helpful staff who readily assist with product selection and provide expert advice. Consumers consistently note that orders are handled efficiently, ensuring that the correct, high-quality items arrive promptly and ready for use. However, some customers also noted occasional issues with orders, such as receiving damaged packages, torn bags, or missing parts. A few reviewers also experienced unexpected delays in order processing or noticed discrepancies regarding the part numbers on the delivered items. People expressed frustration when dealing with these minor setbacks during their purchasing journey.

What people talk about most

Product

Customers expressed great satisfaction with the products, frequently highlighting competitive prices and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast and excellent support received... See more

Price

Customers consistently note satisfaction with price, frequently highlighting very reasonable and competitive... See more

Order

Clients share ambiguous opinions on order, as some reviewers experience prompt and careful delivery with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... See more

Company replied

Rated 5 out of 5 stars

I had never used Maltings 4x4 before and was spending a lot of money on parts, i was uneasy if i would receive the genuine parts i ordered. No need to be worried though, the correct parts arrived on t... See more

Company replied

Rated 5 out of 5 stars

I have ordered many items from Maltings now. Their prices are always very competitive, the website clear, and delivery is always prompt. Customer service has been great on the only occasion I've had t... See more

Company replied

Rated 5 out of 5 stars

My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... See more

Company replied


Company details

  1. Auto Machine Shop

Written by the company

Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(275)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited Maltings on two occasions over…

Visited Maltings on two occasions over the past few
months, for parts for my Freelander 2. My last visit
was regarding an annoying issue which had plagued
my fl2 and many more according to Land Rover forums
I had personally replaced every conceivable part and
sensor which had been mentioned by other owners,
with no difference whatever. After a short road test
with one of the staff at Maltings he came up with a
possible solution. Time will tell. And very grateful.
Keith Hudson

28 August 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 1 out of 5 stars

Breached Consumer Rights – Still No Refund

Avoid – No Refund, Aggressive Service, Poor Accountability

I placed an order with Maltings on 7th May for a spare wheel lock.

When it arrived, it was clearly not compatible. Returning it turned into a drawn-out ordeal multiple requests for photos, delays in sending the return form, and general resistance. I returned the item in its original packaging, completely undamaged.

Out of nowhere, I received vague photos from Luke Greaves implying I had returned the wheel lock damaged. I wrote a letter clearly explaining it was returned the same way it was sent to me and I would appreciate a full refund. Upon receipt of this letter Luke left an angry voicemail stating that unless I spoke to him directly, no refund would be issued. He then called again from a different number. His tone was aggressive and intimidating, completely unacceptable.

To make matters worse, the Managing Director, Mr. Farmer, later confirmed in writing that they would not be issuing a refund and intended to keep my money despite the item being unsuitable and returned in good faith.

I believe I am fully entitled to a refund under consumer protection regulations, as the item was unfit for purpose. I was left nearly £200 out of pocket for something I purchased in good faith. Three months on this company has still not refunded any of my money.

Poor service, zero accountability, avoid Maltings at all costs.

7 May 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Hello,

Thanks for your feedback!

Firstly I’m sorry you think we were aggressive with communication but I can assure you we wasn’t in a form of contact between the two parties.

The lock was purchased with our help and your own reassurance that the lock would fit your specific type of wheel, we went into serious depth to work out and ensure we selected the best lock for your vehicle but you was warned at the time, if the lock will not fit we would happily sort a refund providing a return form is filled out correct and sent back in the original packaging.

When the return was started we were at a LR show with little signal to access my email which I made you full aware of multiple times but you neglected to understand this even though we were in communication using a messaging service.

Then when the lock landed back with us which you kindly sent back, the box was badly packaged and the original packaging wasn’t present inside the box causing the locking system to be destroyed beyond sale which is understandably not returned in a correct state.

You then sent us a threatening letter which contained quite abrupt wording and threats about taking us to court, so I dropped you a simple voicemail to ask if you could give me a call before I reply to your letter which was ignored (to resolve the matter).

You have not made contact since and have not looked to resolve the matter with us instead you leave a review regarding the matter which in my opinion is completely out of context, please feel free to give us a call and come to a resolution.

Thanks for your patience


Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, efficient and extremely helpful in timely sending a part for our Discovery Sport to our address in France. Could not be better service!

25 July 2025
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Excellent parts which are a high…

Excellent parts which are a high quality product at an affordable price. I bought Terrafirma big bore exhaust tail pipe and centre pipe, it was an excellent product that improved my Defenders performance, and not at all expensive

20 June 2025
Unprompted review
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Maltings 4x4 Store our 1st Choice !!!

Brilliant service as usual.Have been ordering parts from Maltings 4x4 for our Land Rover workshop for quite some time now and always Top Service. Superfast delivery, accurate fitment, low prices on genuine products and great communication.A big Thank You from Hi-Range Team !!!

27 June 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

An excellent service from Maltings 4x4 Store

A very speedy response to a question regarding compatibility and ordered a pair of tailgate struts for a Jaguar I Pace.
Arrived super quick by DPD (the best couriers IMO) and were fitted within an hour and working perfectly.
Great service from Maltings. Highly recommended.

2 July 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Online order of terrafirma merch

Super quick delivery and tracking numbers supplied straight away. Excellent communication throughout the duration of the order and item delivered in perfectly packaged perfect condition. I ordered this item (terrafirma flask) as a gift and had it sent to a different address and Maltings delivered with no fuss! Thank you!

24 June 2025
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Can't fault them

Can't fault them. Competitive pricing, everything i needed in one place. Prompt delivery.

25 May 2025
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Great company to deal with

I needed two sensors for a Discovery Sport and the only place that sold them at a good price was Maltings.
Its not the first time using them and each time the parts have turned up promptly and well packaged

15 May 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Terrific service

Terrific service, got hold of a vital part for my Discovery Sport that the main dealer could not source in time and at a price that was 20% cheaper. I will definitely be using them again in future.

30 April 2025
Unprompted review
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

Great service

I ordered the wrong bolts quick phone call correct bolts received 2 days later great service knowledgable staff have used before will use again

25 April 2025
Maltings 4x4 Store  logo

Reply from Maltings 4x4 Store

Thankyou for the great feedback!

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