Your products are amazing, however the pair I recently purchased have become faulty on the sole after only wearing a handful of times out for family meals.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... See more
Company replied
Their quality is getting better and better 👏My husband brought me 2 pairs of Mallet Women recently .. especially the boots are the most comfortable!! I really love the designs and fit 👌
Company replied
Love getting new mallets. The service and quality is like no other. The designs are different and beautiful. Love that I can earn points to exchange for money off and when you reach platinum tear you... See more
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Company details
Written by the company
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Contact info
London, United Kingdom
- team@mallet.com
- mallet.com
4.2
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The dogs doo dars
Beautifully made
Gorgeous trainers. I got may many pars now and quick delivery 👌🏽
12 June 2026
Reply from MALLET
Hello Colin,
Thank you for taking the time to provide us with your valuable feedback.
We love the title heading!! We agree; they are indeed!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello David,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I love the trainers I got with t shirt…
I love the trainers I got with t shirt and socks 👌🏻👍🏻🕺
29 May 2026
Reply from MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Quality of the trainer is great
Quality of the trainer is great, friend love the gift.
MALLET provided a great service, quick delivery also.
16 January 2026
Reply from MALLET
Hello Lavinia,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty
Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I have at least 6 pairs of Mallet…
I have at least 6 pairs of Mallet trainers there different and comfortable
7 June 2026
Reply from MALLET
Hello Stuart,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Fast and great value
8 June 2026
Reply from MALLET
Hello Roland,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello Janette,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Brilliant brand
Brilliant brand. Beautiful trainers that go with any outfit. Fantastic quality.
27 May 2026
Reply from MALLET
Hello Ian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Customer service when I needed to…
Customer service when I needed to return was prompt and personable. New shoes bought as a replacement very easily
Just how customer service should be!
27 May 2026
Reply from MALLET
Hello Scott,
Thank you for taking the time to provide us with your valuable feedback. It really warms our heart to read such a lovely review, we are so glad you received the service that we stive to give!
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I have not received the shoes
I have not received the shoes. DHL informed me that the shipment was held by customs and requested a payment of 25,000 TL. However, making this payment is not enough; they also told me that I need to find a customs broker. I still have not been able to receive the shoes. Thank you for your reply. I understand that customs duties and taxes are the customer’s responsibility. However, the issue is not only the customs payment. DHL informed me that I would also need to arrange a customs broker and complete additional procedures in order to receive the shipment. These requirements were not clearly explained before purchase. As a result, I still have not received the shoes despite paying for the order. I hope we can find a fair solution.
28 May 2026
Reply from MALLET
Hello Emre,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
As the order is being shipped to Turkey, we do advise in our Terms and Conditions: 'Any customs duties, import taxes or export fees are payable by the customer. Please check local regulations before ordering'.
The team will continue to discuss this with you on email.
Have a lovely rest of your day!
Mallet
Ordered 2 pairs of trainers one pair…
Ordered 2 pairs of trainers one pair was perfect the other I was very disappointed with the quality on got nowhere with customer service not happy at all
5 June 2026
Reply from MALLET
Hello Scott,
Thank you for taking your time to write a detailed review of your experience with one of our Mallet products.
With all faulty goods purchased directly with us, the team will always ask for full images so they can see the whole condition of the item. I can see the team has fully assessed the images you provided and with regret, no manufacturing defect was identified, which was explained to you. However, I can also see that we did offer that could still return the shoes for a full refund as a goodwill gesture, however, you declined. I am sorry that this was not what you were hoping for.
We would like to wish you a pleasant rest of your day!
Mallet
To be honest I like mallet clothing but…
To be honest I like mallet clothing but there delivery and return policy is unprofessional
5 June 2026
Reply from MALLET
Hello Mohammed,
Thank you for taking the time to provide us with your valuable feedback.
With regards to our postal service, orders over £200 have free shipping, but anything under this is either £4.99 for home delivery or £3.99 for hub box/pick up shop. We use DPD next day tracked services.
We ask for a nominal fee £4.99 for the shipping of the return for correctly dispatched goods.
However if you log an exchange then the exchange item would be shipped for no extra charge.
Our shipping fees reflect the outstanding services provided by the courier.
Full details of our deliveries and returns policies are available on our website and we encourage customers to review these before placing an order.
Have a lovely rest of the day!
Mallet
Are you serious
Are you serious? Sending me a how did we do? You cancelled my order on my bloody birthday!!!
5 June 2026
Reply from MALLET
Hello Mr Erskine,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We check all our orders before we leave the warehouse to ensure that we send you the best example of our product that we can. We do do everything we ca to avoid cancellations, but unfortunately, when the last item available does not pass our quality control or it is simply not available then we have to cancel the order.
We apologise for the disappointment that this causes but we hope you had a lovely birthday regardless.
We wish you a lovely rest of the day,
Mallet
Reply from MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello Maureen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hello Wendy
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened. We have reached out to the help desk to find out what has happened. The team will follow up with you via email.
Wishing you a lovely day!
Mallet
Absolutely amazing thank you so much
2 June 2026
Reply from MALLET
Hello Della,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Good shoe an customer service
1 June 2026
Reply from MALLET
Hello Junior,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Top quality products
Top quality products . Easy app to navigate . Great customer service . Speedy delivery
31 May 2026
Reply from MALLET
Hello Andrew,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Excellent
Easy to order good quality item that arrived quickly very satisfied customer thank you
31 May 2026
Reply from MALLET
Hello Susan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
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