While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am so pleased by all products received, by the way company communicate with me, very fast expedition time...The products already take effect on my wife skin and hope to make new demand soon.

Rated 5 out of 5 stars

I absolutely love this store. Huge range of products, decent prices, and they always have a few interesting promotions going. Shipping is fast too and the items are always nicely packed.

Rated 5 out of 5 stars

Great quality products and a big variety to choose from. If only the delivery was a bit faster...but that's the currier's problem.

Rated 1 out of 5 stars

They pack their orders only in wrapping paper no bubbles , and as you can imagine a product came defective, 0 liquid inside left, sent pictures, called them, they said they will reimburse my money a... See more

Company replied

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More delivery options

More delivery options, but I prefer a courier or an easybox - they deliver fast and at a good price. The delivery, by the way, is quick. Usually in one day, two at most.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience – questionable products and refused return

My experience with this shop was very disappointing. I placed two orders: a Dior Lip Glow and two packs of Redermic Retinol creams.

The lipstick arrived without the signature engraving on the baton, which immediately raised doubts about its authenticity. When I requested a return, the shop refused it, claiming I had used the product, even though I had only opened it to verify authenticity. The return process has been extremely slow, with little communication from their side.

Regarding the creams, the cardboard packaging seems fake and doubled, and the markings on the tubes also make me question whether they are original products.

Overall, I cannot trust that any of these products are authentic, and the poor handling of returns has made this a very frustrating experience. I would not recommend buying from this shop.

19 August 2025
Unprompted review
Makeup logo

Reply from Makeup

We are sorry to hear about your disappointment and would like to clarify the situation.

You have returned all the products from your orders, including the Dior lipstick, and our shop has fulfilled all obligations regarding your requests. Upon inspection, however, it was confirmed that the lipstick had been tested, which was not initially mentioned when you requested the return. As previously explained, returns of cosmetic products that have been opened or tested cannot be accepted due to hygiene and safety regulations.

We would also like to point out that the reason you mentioned in this review — “The lipstick arrived without the signature engraving on the baton, which immediately raised doubts about its authenticity” — was not indicated when you first requested the return. Instead, a different reason was provided at that time. Moreover, the absence of the engraving did not prevent from testing the product, which makes it difficult for us to fully understand the basis of your claim.

Regarding your concerns about authenticity, all the necessary documentation has already been requested from our suppliers and will be forwarded to you.

We take all customer concerns seriously and remain committed to ensuring transparency and proper handling of such cases.

Rated 5 out of 5 stars

Great choice, low prices

Managed to get myself 50ml of Prada Paradoxe for less than 500 lei which is a great deal imo. And the whole store is all about great prices and amazingly wide choice. Absolutely love it.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order

I placed an order, and from 8 products ordered, 4 leaked. I sent them pictures with the box full of leaked product and the deteriorated products, they said they want pictures with the barcode of the products, now they say no, they can't identify the product from the bar code only, they want pictures with the deteriorated products - probably lost the ones I sent in the first place. I think this is a huge scam, a lack of respect and that is my last interaction with them. Do not recommend this company - unless you want bad products and a lot of wasted time.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

They pack their orders only in wrapping…

They pack their orders only in wrapping paper no bubbles , and as you can imagine a product came defective, 0 liquid inside left, sent pictures, called them, they said they will reimburse my money asap, it has been over 10 days and still no reply/money. Shady company!!!! Do not buy!

*they replied here , and it could all be better if they decided to answer to my emails**

13 March 2025
Unprompted review
Makeup logo

Reply from Makeup

Dear Alexandra,

We’re sorry to hear about your experience. Our merchants use eco-friendly wrapping paper instead of plastic bubble wrap as part of our commitment to sustainability. However, we understand that this may sometimes lead to issues during transit, and we sincerely apologize for the inconvenience.

Regarding your refund, please note that merchants have up to 14 days to process reimbursements. Your refund has already been processed, and you should receive the funds within the next few days, depending on your bank’s processing time.

We appreciate your patience and understanding, and if you have any further concerns, feel free to reach out.

Best regards,
MAKEUP team!

Rated 1 out of 5 stars

The website has severe security issues

The website has security issues and no way of verifying the users who create an account. My email address was used by somebody else and I got sensitive information sent to me because they do not check the email address after registration. Moreover, the customer service doesn't understand the problem and data leakage. I do not recommend it.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

An unpleasant experience

An unpleasant experience. Initially, I was refused the return of some sealed products, a completely abusive attitude. Then, after I explained to them that there are major differences between the pictures on the website and the products received (the pictures are misleading, giving the impression that the product is bigger) and I informed them that I would contact Consumer Protection, they accepted the return. However, more than a week has passed and I am waiting to be contacted by the courier. I will definitely report them to Consumer Protection.

LE: The story continues. 10 days have passed since the courier picked up the return, after "urgently resolving the situation". I did not receive confirmation of receipt of the package, nor was the money refunded for the returned products, although I sent them the account to transfer my money to.

1 August 2023
Unprompted review
Makeup logo

Reply from Makeup

Bună ziua, Teo!

Ne pare rău pentru experiența neplăcută care a apărut în urma achiziției produselor din magazinul nostru. Refuzul anticipat al returului a fost din motiv că produsele fac parte din categoria produselor ce nu pot fi returnate din motive de igienă, dar din motiv că acestea sunt sigilate și sunt intacte, magazinul a mers în întâmpinare și a procesat solicitarea de retur. Ținem să menționăm că cererea de retur deja a fost procesată și urmează să fiți contactată de către curier în vederea transmiterii produselor. Reținerea din păcate nu vine din partea noastră, depunem la rândul nostru o solicitare de urgentare.

Ne cerem scuze pentru incomoditățile create, mizăm pe o soluționare cât mai rapidă a situației date!

Sincere urări de bine!

Rated 1 out of 5 stars

Disappointed 😞

I was very disappointed because I've received the package with unsealed and dirty bottles of what I have ordered ( order number 1672563923-9306), for the beginning I was wondering if it contains what it should,anyway I sent them photos and told them about what happened.
I would like to add they have offered me to return the products, which is my right of course and an offer for the next order, 10 RON less ( the offer will apply after the purchase, is not a promotional code).
After 7 months they called me asking politely if I could edit my review with all the details and the offer changed from 10 to 30 Ron less for the next order, I can say they are concerned about their image and clients as well.
Maybe I'll give them another chance.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Great products

Great quality products and a big variety to choose from.
If only the delivery was a bit faster...but that's the currier's problem.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love this store

I absolutely love this store. Huge range of products, decent prices, and they always have a few interesting promotions going. Shipping is fast too and the items are always nicely packed.

15 July 2021
Unprompted review
Show reviews in all languages. (51 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look