Make My Blinds Reviews 13,545

The blind took over four weeks to arrive and then did not fit. After email correspondence it emerged that they have two contradictory instructions regarding how to measure and "exact size". Seemingly the exact size is not what it sounds like. Despite that the blind was not in fact the correct size for either interpretation of "Exact". After four weeks of "thought" I received an email accusing me of lying about the size of the blind received. In total the process has taken 2 months from order to refusal to rectify. Not great.

Despite having insurance on the order, we were not offered a product replacement. Email responses were extremely slow. The order itself was heavily delayed because the item we chose turned out to be out of stock, even though there was no such information on the store’s website.
Unfortunately, this seems to be a common issue with many online shops. They don’t respect the customer’s time — you spend hours choosing the right product, only to learn a week or two after placing the order that the item is actually unavailable.

20.02.2026
"
MeasureSure Cover
If you’ve made an error whilst measuring, we’ll replace your blinds free of charge when MeasureSure Cover is purchased with your order.
" Thanks for your reply. I’d like to clarify that this is a MeasureSure case. We made an error when measuring the window recess depth, which means the blind doesn’t fit as intended.

We purchased MeasureSure Cover with our order, so we would like to request a free replacement under MeasureSure based on the corrected measurements.

Really good quality vertical blind at affordable price. Really happy with purchase. Thank you Make my Blinds

What I have received does not match the image or description on the website for the width of the tape, the top coving or the pull cord weights. On top of this it is marked, with various defects such as loose caps and covered in plastic shavings.

It has taken them a week to respond in the first instance. They argee the blinds i have received are different to the ones pictured however they have stated the following:
"As I have stated before, the images on the website are used for imagery purposes only, and a sample is recommended so you can see the colourings and sizes of the tapes. This is all highlighted in the product specifications part of the listing"

However the product listing does not state that images are for imagery purposes only nor does it recommend that a sample is ordered. I have pointed this out and they have stopped responding.

They are in violation of the consumer law and i have reported them to trading standards for this.

Update: 3/1/26
I took this to paypal to resolve and they sided with myself stating they agreed the sold item didnt match the description. The following day i received an email from makemyblinds stating they had re reviewed my complaint and decided to refund me for the blinds which seems coincidental.

Its a shame as we have purchased several blinds from makemyblinds over the years but quality has clearly gone down hill and they still advertise the old blinds.

Service and delivery were great. So easy to put up and they look great.

Very good option and decent prices

I was struggling to find blinds that would fit my window, and I am so happy that I found this company. My window size is 260cm, and most companies make them 240cm max. Anyway, they had sent me an email that the blinds would be ready and delivered in a month. I was fine with that, as that was the only company. But I actually received them after a week. My husband installed them, and they look amazing. We had watched a video on how to install them, and it was easy. I am happy with them, and the quality, plus they look so amazing.

We needed new blinds in various rooms in our home. As we had never ordered from Make My Blinds before we just purchased them for our kitchen to begin with. When they arrived, the blinds were well packaged and great quality and fitted perfectly. Excellent. We then ordered six blinds for our conservatory and two for our bedroom. All wonderful and fitted exactly. So happy !

Still haven’t received them and can’t get a satisfactory reply

Blinds assembled and delivered perfectly from my own measurements. Took out the insurance to be sure to be sure absolutely genuine company to deal with. On time delivery with updates all the way. Thankyou

just don't order from this company!!!! ordered blinds, brackets didnt fit the blinds- and they said i messured wrong. But blinds fitted which i messured right, i spoke to them and they we're not helpful... told me i would need to order new and pay, i bought more brackets frrom somewhere else... rubbish customer service,,,, read reviews before shopping here....

Fantastic service from start to finish. Blinds made to fit and they fit perfectly. Speedy delivery too. Would highly recommend as the blinds are high quality.

Blind was made to the wrong size. Details relayed to factory.....now all gone quiet. No answer to telephone calls. No reply to email. Are you still in business?

Terrible company. Don’t use this company as have terrible customer service and never get back to you. I have ordered my blinds more than 20 days, i haven’t received yet, i haven’t got any tracking or information about the delivery and nobody from the company help me with tis. I will not recommend. Poor service.

Terrible cut my blind wrong rung them to talk to them all I got was you have lost your money and then added we can make you another one if you want I said for free she said no you will after to pay for that one aswell

It was the first time we had ordered from this company, it's always difficult when you don't see the item but I can honestly say I am very impressed with the updates we had about our blind and the quality of the blind

Terrible service , changed delivery date twice on me , I had tenant moving in property so needed to be installed by a certain date , tried emailing and phoning to discuss but could not get a reply , today have asked for a refund, let’s see how this goes as have no faith in this company at all.

Reasonable quality - not the best I have bought. Strings are flimsy and possibly not suitable for the weight they have to pull.
The tilt mechanism doesn't work.

Look OK and keep the light out fairly well. However as the tilt mechanism doesn't work they do make the room darker than it should be.

Brilliant fast delivery and blinds I've used your services for a few years now brilliant I wouldn't go anywhere else for my blinds. Going to be ordering more soon for my patio windows