MajorMobiles UK Reviews 7,130

Good price, rapid delivery and everything as described, what's not to love?

I used Trustpilot to make my decision, only makes sense to review...

I purchased directly from the site so they would avoid any 'onbuy' fees. I ordered an 17 pro max, was sent a 17 pro within 24 hours.

when it arrived I opened the package and realised it's incorrect, took 1 week of back and forth emails and a third company to send a QR code to return. it took 2 weeks to return the iphone. I chased every day after I had confirmation they received it when will my new phone arrive... just ignored.

I opened a claim with Klarna and they quickly refunded the whole purchase.

Crazy experience as they had to simply just resend another device, they have 1 email where no one replies... we're a family who purchase a lot of tech, and thought I'd found a great alternative store. Once completed I was going to get and ipad and mac for my bday in March.

anyways cannot trust.

This company will never respond to queries. I bought a Macbook Air in November via Onbuy without realising they were a reseller on behalf of majormobiles.com. The device arrived on time and although it was a US configured machine - which wasn't clear on purchase, I was satisfied. The problem is my son locked himself out of the macbook and Apple require original proof of purchase. This has to come from majormobiles and they are impossible to contact. They don't answer emails or requests through their contact form. They basically don't bother with even the basic customer service. I would apply a serious warning to doing business with them. It's not worth it.

I have sent 8 emails to this company and also Sent a recorded delivery signed for letter which was received by them but still got no reply, i am locked out of my new mac book and apple require the invoice with the serial number on it to unlock the device for me, I keep on sending in the emails and getting no reply what so ever the phone number to ring them doesn’t even. Work, I live two hours away from them so it’s not as easy to jump in a car and drive to them, can someone please reach out to me so I can get this sorted
I have now raised a complaint through trading standards who will get to the bottom of this

Great price. Had an issue but they did resolve.

Just purchased the best priced Apple Mac Mini M4 from this company, it was in fact an American unit only found this by the US lead supplied but not a problem at all so 5* from me.

I would give 0 or minus stars if I could! Absolute cowboy company, DO NOT ORDER. Ordered a MacBook & when it arrived it was a US MacBook, was not advertised & not what I wanted. After about 5 emails & threatening to open a dispute with my credit card provider they eventually replied & agreed to a return. The laptop has been back with them almost a week, no email to acknowledge return or info on refund. Took me another 4 emails plus further threats of opening a dispute for them to actually reply. Even then there was not even a hint of apology just “send us the tracking” (which I already had done in previous emails). Still no reply, still no refund. Will be disputing with my credit card provider & reporting to trading standards. All these positive reviews must be fake. Absolute scammers DO NOT ORDER!

Used Major Mobiles many times and always a fast efficient service.

Excellent price, quick delivery of an iPad.
Web site kept me informed on progress.
Slick operation👍

I got my m4 at very good price. I'm very satisfied with my new device and only drawback is box was liittle bit crashed. But device is totally fine. Thanks

Great product, postage and value. Highly recommend.

Arrived within 2 days even though company said it would be 4 to 6 days. Was slightly nervous about the good price. Computer was brand new with only 2 cycles from factory testing. Yes American version with plug adapter. Easily swapped power adapter but wish it had been specified as US version as pound sign not on keyboard and awkward for invoices etc. all in all a great buy and good service.

Excelent customer experience. Strongly recommend.

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They did throw in a USA to UK adapter but i felt this should have been in the description.

So far I’ve ordered my product iPhone 16 had no updated still stuck on status of unfulfilled can major mobile get back to me as you took my money but not sent my order out yet been a week so far.

I have placed my order yesterday for a MacBook Air via OnBuy and I have tried to contact the seller via OnBuy messages and emails to no avail. OnBuy says on their website that the MacBook should be arriving on the 9th of Jan but I haven’t received a tracking number at all. Getting in contact with the seller is like running into a brick wall. I wanted to ensure that the MacBook was brand new and it came with a uk adapter and the colour was correct and also there was an incorrect letter on the shipping address which I provided to OnBuy which I tried to contact the seller to change for me as well. I am currently waiting and hoping to see if it will arrive tomorrow or not. I managed to jump through loads of hurdles to finally get in contact with MajorMobiles Fufilment company which they did tell me that they would pass my details along but they couldn’t give me any concrete information either. The question is now when will my order arrive and have I been scammed?

UPDATE!!!!! - After much persistence with the fulfilment team, they managed to get the message across, and I was told by the fulfilment team that they’ve cancelled my order. Couple hours later I received an email from OnBuy saying the orders been cancelled, with no information why. This company are a bunch of scammers I’ll be honest. Don’t order and please don’t listen to these fake reviews that are all positive it’s a major scam.

Good value and excellent service

I placed an order for a mobile phone and paid £1,030 (£1,000 + £30). I contacted the company immediately by email to request cancellation so I could adjust the payment method. Despite it being a full working day, I received no response.

Payment was taken, but I have received:
• No dispatch confirmation
• No tracking information
• No response to multiple emails

I attempted to contact the company by phone using the number provided, but the number is not in service (“you’ve dialled an incorrect number”). As things stand, there appears to be no way to contact the business.

After payment, I became extremely concerned after seeing numerous public reviews reporting non-delivery, incorrect items being sent (e.g. batteries instead of phones), ignored refund requests, and complete lack of communication.

At present, my money has been taken with no goods supplied and no communication. I am now having to involve my bank and treat this as a potential scam unless the matter is resolved promptly.

I am still willing for this to be resolved properly — either by immediate confirmation and dispatch of the phone ordered, or a full refund — but clear communication is urgently required.

Update:
The company contacted me privately after this review was posted and stated that my order would be cancelled and refunded. In the same message, I was asked to remove this review.

No refund has been processed and no refund confirmation or timescale has been provided. Follow-up emails have since gone unanswered.

This review will remain in place until the refund has been received. The outcome will be updated accordingly.

Update: Serious concerns, selective responses, refund avoidance, and lack of transparency

I am extremely concerned by my experience with Major Mobiles.

I have sent three clear refund requests by email and received no response whatsoever. Despite this total silence, the company found time to respond only when they objected to my factual Trustpilot review.

So they are clearly monitoring Trustpilot — but not responding to customers who are formally requesting refunds.
That selective engagement speaks volumes.

After being ignored, I reviewed other customer feedback and was alarmed to see numerous similar complaints describing:
• Requests for refunds being ignored
• Prolonged radio silence after payment
• Engagement only when negative reviews are posted
• Concerns about company legitimacy, registered address accuracy, and jurisdiction

This creates a worrying picture of a business that is responsive only when its public image is affected, not when customers are exercising basic consumer rights.

I have complied with their stated policies and requested a refund within the required timeframe. The continued lack of response is unacceptable and has forced me to escalate the matter through my bank and relevant consumer protection channels.

I am leaving this review to document my genuine experience and to warn others:
be very cautious if you need after-sales support or a refund.

If Major Mobiles wishes to resolve this properly, they can do so by responding in writing and processing the refund they have repeatedly ignored.

UPDATE:

An online order was placed on 4 January for £1,030.

The order was cancelled within the statutory cooling-off period.
Cancellation and refund were requested six times in writing.

As of today:
• No refund has been issued
• No dispatch confirmation or tracking has been provided
• No written explanation has been given for refusing cancellation

The only communication received from the merchant after cancellation was a request to remove this Trustpilot review.

Recovery of funds is now being pursued via my bank due to the merchant’s continued failure to engage with the refund process.

This update records events as they occurred, for transparency for other consumers.

I ordered a MacBook on the 1st January and have just received it this morning. Brand new, unopened
Would have no problem ordering from again but thank goodness it wasn't delivered by Evri I would never have seen it

Good customer service. They responded to my email straight away and delivered quickly.