Major Fitness Reviews 

2,917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the equipment, highlighting its smooth operation and versatility for home gym setups. Many people found the user experience positive, with easy assembly and clear instructions. Delivery services were frequently noted as fast and timely, often exceeding expectations. However, some customers also noted issues with products arriving damaged or having missing components. A few other people also felt that incorrect or faulty parts were sometimes received, causing delays. Conversely, some reviewers were not happy with customer service, citing slow responses, ineffective resolutions, or difficulties communicating about replacement parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the equipment as sturdy,... See more

Quality

Consumers generally report positive experiences with product quality, describing the equipment as solid,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast shipping, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent and... See more

User experience

Users describe positive interactions with the product's user experience, highlighting its smooth overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder. The packaging isn’t great and several items arrived damaged with scratches... See more

Company replied

Rated 4 out of 5 stars

The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and ti... See more

Company replied

Rated 4 out of 5 stars

Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roug... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,917)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great price, great quality, great service. Thanks!

29 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Setting up alone took me a day and a…

Setting up alone took me a day and a half, instructions leave out little helpful details but YouTube has it covered. Once your assembled this machine is going to get you shredded.

20 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Hands down

Hands down, some of the best customer service I’ve experienced in a long time. Needed a replacement part for my weight set. Had the part to me in 2 day.

29 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Great quality

Great quality, customer service, and fast shipping!

28 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Good Stuff and Good People

I did a lot of research prior to purchase, and I’m very pleased I chose Major Fitness. They have great equipment and excellent customer service! It’s been a pleasure dealing with them.

27 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

The fitness system is very well made…

The fitness system is very well made and shipped without a scratch. I enjoy using it and thank you for producing such a fine product.

27 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Easy to assemble I love this machine!

Easy to assemble I love this machine!

27 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Communications was on point

Communications was on point, the quality of the fixtures, the ease of putting it together and the other all HAPPINESS & convince it brought to my household

15 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

Hello I am writing to share that I am…

Hello I am writing to share that I am still missing one of my boxes. Specifically box number 2 out of 4.

To my surprise I came to my emails to look for a notice of delay and I opened a review instead claiming my order had been completed.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

I love my equipment and would buy it…

I love my equipment and would buy it again. Wish I got stacked weights when I ordered this but now I am waiting for the stack to go on sale or them to offer me a nice promo code so I can order them

5 September 2025
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Products arrived incredibly fast

Products arrived incredibly fast, especially for the size and number of items I ordered.

24 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

No complaints …

Instructions were alittle veg had to jump forward and back alittle because of ordered the b-52 pro/evo by purchasing the longer multi positional arms separately. But in a mear 3 days I got it together note im a quadriplegic and if everything was working as it should on me I would of had it together in a mere 5 hrs. At the end of the day a little price but worth every penny would recommend to anyone with a goal of living a healthier life very high quality materials most definitely commercial grade equipment, major fitness pisses excellence thanks

23 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Directions are easy to follow

Directions are easy to follow. Shipped and arrived quickly. I like how sturdy it is. Overall I am happy with my purchase. Highly recommend Major Fitness!

23 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Love the set up for my gym

Love the set up for my gym. Great quality and I love the look

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 3 out of 5 stars

Followed directions for assembly step…

Followed directions for assembly step by step and machine is having issues with the barbell bar

20 April 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Very quick answer and took care of my…

Very quick answer and took care of my issue with no problems

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Great machine

Great machine, quality control needs a little attention. Two brackets did not have the holes drilled out. Luckily I have a drill press and the know how to correct the problem. This would be a huge problem for customers without the means to correct.

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

recieved in a timely matter

recieved in a timely matter very happy with the equipment

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I’ve been trainThe Best Investment I’ve Made for My Fitness — Bar Noneing seriously for years

I’ve been training seriously for years, and buying the Major Fitness B52 with nearly every attachment available has completely transformed the way I work out. I genuinely cannot say enough good things about this machine.

The build quality is exceptional. It’s solid, sturdy, and feels like equipment you’d find in a commercial gym — but it’s sitting right in my home. I’ve put it through serious sessions and it hasn’t missed a beat.

What really changed the game for me is the time I’ve gotten back. No commute, no waiting for equipment, no wasted time — I just walk up and train. With a demanding schedule, that’s priceless. I’m actually working out more consistently now than I ever did with a gym membership, simply because the friction is gone.

The versatility of the B52 combined with all the attachments means I never feel limited. Cable work, functional movements, strength training — it’s all there. It’s essentially a full gym in one piece of equipment, and the attachments only multiply what you can do with it.

If you’re serious about training and value your time, stop hesitating. The B52 is the real deal. Best money I’ve spent on my health, full stop.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

THE EQUIPMENT CAME IN PERFECT…

THE EQUIPMENT CAME IN PERFECT CONDITIONS AND THE GUYS THAT ASSEMBLE THE EQUIPMENT WERE VERY PROFESSIONAL.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

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