I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shipping arrived early and the instruction manual for assembly was great. Lots of detail and photos that made it easy to get together and begin working out. The machine itself has quality parts... See more
Company replied
i found what i wanted on Major Fitness’s website. I bought a pair of 2x3, 1” peg J cups…They are built very well and they are priced very well , way below most competitors… they are exactly what i n... See more
Company replied
ABSOLUTLEY LOVE IT!!! The machine itself is excellent quality! I have two teenage boys, and as a father, you cannot put a price on spending quality time together as a family working out!!!! 10/10 wou... See more
Company replied
Company details
Written by the company
MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.
Contact info
700 WESTLAKE PKWY SW STE 760, ATLANTA, GA 30336, 30336, ATLANTA, United States
- 800-276-8577
- support@majorfitness.com
- majorfitness.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed with the customer…
I was disappointed with the customer service experience. It was very difficult to reach a representative, and email responses were inconsistent. I submitted a request for replacement screws, but never received a response. I also reached out with questions regarding attachments that came with the equipment and did not receive any follow-up. While the product itself may have merit, the lack of timely communication and support made the overall experience frustrating.
10 June 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
B17 Flying Fortress
I purchased the B17 Flying Fortress with the AH64 Apache Bench. This bench is like sitting on a sheet of plywood. Super hard! For some this may be great, but I’m 60 years old and would like it to be a little more comfortable. I went to return it and was told shipping would be at my expense. It cost $212 to ship back! I also feel like the grade of metal used and the pulley system could be a little better. It doesn’t compare to gym quality machines. In my honest opinion, this unit is overpriced.
9 June 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Pretty awesome, a few tweaks away from perfect
I like the machine a lot.
Pros:
Smooth, all the attachments I need, well built. The dual pulley system on each side to halve the weight is pretty awesome, lets me do any light work I need to. I’ve been getting good workouts in on this.
Cons:
I bought the extra arm for lat pull downs, and it is still not tall enough. The cable for that extra arm is also not long enough to get a full ROM. Needs to be about 1 foot longer so I don’t bottom out on either end.
Be nice if the smith bar could be a bit higher when not in use so I don’t have to duck under it.
9 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
B17 Flying Fortress
The shipping arrived early and the instruction manual for assembly was great. Lots of detail and photos that made it easy to get together and begin working out. The machine itself has quality parts and coatings that I think will hold up to the conditions in my garage. The dual pulley system works well without binding.
The only negative was the free T-Shirt and Hoodie, I was not able to pick the size but thats ok. My wife has some Major Fitness gear now. Thank you.
9 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
VERY HAPPY!👍
i found what i wanted on Major Fitness’s website. I bought a pair of 2x3, 1” peg J cups…They are built very well and they are priced very well , way below most competitors… they are exactly what i needed. i have a different power cage, other than a Major Fitness cage. I know… I know… it’s not recommended for a different product… but the specs are exactly the same. THEY work GREAT! the shipping was fast and the product was packed well. it came intact and on time. I had a great experience and will buy from Major Fitness again… all in all …⭐️⭐️⭐️⭐️⭐️!
9 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
B52 Standard review
I love it! It has just about everything you could want in a home gym. It was time consuming to put together but I figured it would be. From time of order to delivery was really fast! Everyone in my family is using it and enjoying every minute of it!
8 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Outstanding customer service and high…
Outstanding customer service and high quality products!! I have made several purchases now including the B52 EVO and absolutely love this home gym setup! Delivery service and experience was also top notch!
3 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Poorly Packed Products! Preventable Damage During Transit
Though I am content with my B52 Pro Smith Machine, I am very disappointed with the condition it arrived in.
First of all, when I ordered the B52 Pro, I also ordered the leg extension attached. I arrived damaged. Fortunately, just cosmetic. But, it was packed in flimsy cardboard inadequate to sustain the rigors of transportation.
The B52 Pro arrived with multiple scratched and chips. One the the back support pillars had a bent base plate that I had to hammer out. I decided to do this because of the long, delayed time my B52 Pro was delivered. Who knows how long it would have taken to get a replacement support pillar. There were also multiple chipped weight plates. Again, these items were inadequately pack with flimsy cardboard and absolutely no interior packing material to protect the multiple components and to immobilize them within the container to prevent damage during transportation.
I recently order their weight extension pins. They arrived damaged, too. They were basically put in a plastic bags and separated by a flimsy piece of cardboard. No other packing material to immobilize the items from moving around during transit and damaging each other.
Major Fitness does not adequately pack their products to sustain the rigors of transportation. Major Fitness's default response is "I can assure you our products leave in perfect conditions and were mishandled during shipment." This is absolute nonsense. I wish TrustPilot allowed photo uploads, so you can see how poorly packed the components were, all the damage that my order sustained. The damage was not caused my mishandling during transportation, it was caused by inadequate packing for protection during shipment.
Again, I am content with the B52 Pro, but dissatisfied and disappointed in the condition it arrived, which was completely preventable if appropriately packed and protected.
9 July 2026
Unprompted review
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Amazing workout equipment
Amazing workout equipment, has been a real value to my wife and I.
9 June 2026
Reply from Major Fitness
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Great communication and support for…
Great communication and support for shipping F35 Pro. Product is solid construction and materials. Simple to set up with clear instructions. Overall very satisfied with the purchase and Major Fitness.
8 June 2026
Reply from Major Fitness
Dear Valued Customer,
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Wes did a good job of taking my…
Wes did a good job of taking my pre-order and follow through.
8 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Enjoying the machine that I purchased…
Enjoying the machine that I purchased and how fast it shipped
8 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Lee is the best for customer service
Lee is the best for customer service. Give em a raise!!!
8 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The equipment is fantastic and as…
The equipment is fantastic and as advertised. The leg press how to assemble instructions and video leaves a little to be desired. There are a few parts that are really difficult and video shows the wrong angle/ skips over it.
29 September 2025
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Shipping took a little bit but the…
Shipping took a little bit but the machine is of the best quality. Really enjoying my workouts at home. Was expensive but worth it.
4 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The customer service was excellent. The agent went above and beyond to ensure I was well taken care of and satisfied.
The communication between the customer service agent , was the speed and promptness with which the matter was handled
5 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The service at Major Fitness is great
The service at Major Fitness is great. They worked with me to upgrade my equipment to add the cable arms on the Evo. Thanks Major Fitness
3 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Great workout machine, but not perfect in some respects
The machine is really great…well made, very functional and inspiring
The only drawbacks I have encountered were as follows
The machine arrived in 9 boxes - 5 with the machine parts & 4 boxes of weights.
There is no rhyme or reason to what is included in the machine boxes. Finding the parts was the most tedious aspect of the install. One part for a certain section would be in one box, and another in a different box.
Also - watch the step-by-step install video. The paper manual is very confusing.
The only other problem was the smith bar was slightly bent, which we remedied after the install.
A suggestion for major fitness - how about putting the weight plate horns out to the side instead of the back. We had to place the machine 19” from the wall to accommodate free weight plates. This really limits our ability to use the “landmine” attachment point.
Moving the horns to the side would give us almost 2 feet more in front of the machine.
Other than that, the machine is 5 stars
2 June 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
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