Major Fitness Reviews 

2,949
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 930 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy build of the equipment, often describing it as commercial grade with smooth operation. Many people appreciate the timely delivery and straightforward assembly process, noting helpful instructions and easy setup. Reviewers frequently highlight excellent customer service, mentioning quick issue resolution and a helpful approach. However, some customers noted receiving damaged or missing parts upon delivery, with items sometimes arriving scratched or incomplete. A few other people also felt that customer service could be unhelpful or slow in resolving complex issues, such as incorrect replacement parts or prolonged waiting times. Additionally, some reviewers experienced specific product design concerns, like uneven smith bars, inadequate weight stacks for stronger users, or cables jumping off pulleys.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the equipment as sturdy,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the equipment is often described as... See more

Delivery service

Customers had positive experiences with delivery service, frequently noting fast shipping and timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the outstanding... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease of assembly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder. The packaging isn’t great and several items arrived damaged with scratches... See more

Company replied

Rated 4 out of 5 stars

The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and ti... See more

Company replied

Rated 4 out of 5 stars

Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roug... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTLEY LOVE IT!!! The machine itself is excellent quality! I have two teenage boys, and as a father, you cannot put a price on spending quality time together as a family working out!!!! 10/10 wou... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,949)

863 reviews in the last 12 months

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Rated 5 out of 5 stars

The equipment is top of the line

The equipment is top of the line. The customer service is top of the line. I had no problem putting my B52 smith machine together and it works better than advertised. Great company with great equipment.

15 April 2026
Rated 5 out of 5 stars

I purchased the b52 EVO on 3/1 not…

I purchased the b52 EVO on 3/1 not knowing it was a pre order but when I reached out they let me know when to expect it and even pushed it up as soon as they could. It came in 1 coffin with everything which put my mind at ease not having to wait for any other shipments. The price was very fair and the assembly wasn't to difficult. The height was just perfect for my basement as I'm from the Midwest and want to be able to use it year round without having to deal with the cold in a detached garage. My ceiling was 83.5inchs and it barely fit. This machine is everything you could want in a home gym and well worth the price.

15 April 2026
Rated 5 out of 5 stars

B52 Pro

I ordered the b52 pro for a major garage gym transformation and it's changed my life. Building it took hours and will need some assistance on certain parts but its well worth it. There might be minor issues with the Smith machine Barbell where one side hovers and the other side is locked in place but the Facebook group discusses this issue often and there's an easy fix to it. Other then that it's a smooth working machine and I don't regret my decision on purchasing. Also I ordered the blue and it's a cool color, highly recommend

15 April 2026
Rated 4 out of 5 stars

B52 Pro

I purchased the B52 Pro after researching all
Other similar machine. It was easy to assemble after watching the videos due to a few flaws with the printed instructions. There was a few scratches on the uprights nothing crazy probably from shipping no big deal. The issue I had and the reason why I gave 4 stars is the smith bar on one side was too short and the slide on connector wouldn’t fit. I reached out to support and they responded with sending me a replacement. I’m still waiting on the replacement bar it’s been a week so far. Everything works as it should. Would be nice if they made the B52 pro in a 1:1 ratio or a way to make it 1:1. The B52 works as it should.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Customer service is what I consider subpar. No one answers phone nor returns calls. Emails are unanswered. It took nearly a month to have our matter resolved due to poor communication of Major Fitness customer service. The equipment we purchased for the Fire Dept is great! Delivery/shipping was excellent. However, someone should monitor the service dept.

31 March 2026
Rated 3 out of 5 stars

When I receive my package adjustable…

When I receive my package adjustable bench for my F22 Pro rack packaging was damage. I noticed some quality control issues with my accessory to reach customer service unable to talk to no one I would like the things be better with product especially when send $200 to $300 or more so I don’t wanna feel like I regret forgetting the product it works, but I have a little concerns

19 March 2026
Rated 5 out of 5 stars

Major Fitness is the team to trust!

I needed a lot of help with a piece of my equipment and Major Fitness went above and beyond in helping to resolve the issue!

It speaks volumes when a company puts in so much effort to help a customer to get them working out again and their products running at perfection.

I appreciate all the hard the team put in to help me and for keeping track of our progress and putting in so much effort for a team that’s hardworking and very busy helping customers!

You have ensured I will be a lifelong customer and will be upgrading my power rack next month!!

If your looking for the highest quality gym equipment, great investment value, and a team that’s hardworking cares? Major Fitness is that team to trust!

Please extend my gratitude to your entire team!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome piece of equipment

Awesome piece of equipment
Great customer service
And communication as my shipment was a little delayed but they kept me informed throughout the entire process and answered questions I had in a timely manner. I definitely recommend Major Fitness and well be purchasing more items

10 April 2026
Rated 4 out of 5 stars

Overallgood experience!

Overallgood experience!! disappointed in initial transaction that supposedly stated there was a two month delay in shipping the Gym. It was not prominently displayed anywhere on the site that I could find and I was sent a simple text with a picture, saying to expect shipment at a date almost 2 months later that should’ve been in big and bold, which would’ve not changed my decision by the gym, but would’ve had me had an alternative until the gym came in two months later and instead of anticipating it, it’s Delivery within a couple of weeks.

10 April 2026
Rated 5 out of 5 stars

Experience was great

Experience was great, Quick response
Great troubleshooting steps to reach a problem solution. I appreciated the whole process. Thank you, I am very satisfied

9 April 2026

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