Majestic Materials Reviews 

104
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like cladding and decking look fantastic and are exceptionally durable. Consumers also appreciate the fast shipping times and the professional support provided by polite staff members who consistently go above and beyond. Some reviewers were not happy with minor delivery delays and occasional timing discrepancies involving specific components of their orders. Buyers mentioned that waiting slightly longer for complementary items or encountering minor transport setbacks occasionally disrupted their planned installation schedules. A few people also felt that managing smaller purchases could be improved regarding extra delivery costs.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally prompt arrival times... See more

Product

Reviewers highlight positive aspects of product, frequently praising the top quality and beautiful finish of... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the solid finish,... See more

Service

People report positive experiences with service, frequently highlighting friendly, informative staff and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't score Majestic Materials any higher. Customer Services are superb, such a can do attitude and go out of their way to answer any technical questions to support your order. Our delivery timef... See more

Rated 5 out of 5 stars

Excellent service from everyone I have spoken to at Majestic all staff are very responsive to any queries either on line or via phone. My order was delivered next day. I would highly recommend this co... See more

Rated 5 out of 5 stars

Majestic are a great company to deal with. The website is excellent. They had a website outage just after I ordered but were able to arrange a delivery very quickly indeed. My order was delivered at 8... See more

Rated 5 out of 5 stars

What an amazing customer service before and after purchase 👌 couldn’t recommend them enough, the product is also incredibly quality and looks great on our new extension!! Thank you ever so much gu... See more


Company details

  1. Building Materials Store
  2. Furniture Store
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Landscaping Supply Store

Written by the company

Majestic Materials offers premium home improvement products, specialising in composite slatted cladding, composite decking, and other stylish home goods. Our high-quality composite cladding and decking are designed to provide superior durability, minimal maintenance, and sleek aesthetics, perfect for enhancing the exterior of modern homes. In addition to cladding and decking, we offer an extensive range of home goods including premium garden essentials, contemporary furniture, and elegant mirrors. Every product we offer is carefully selected to elevate your living spaces, both indoors and outdoors. At Majestic Materials, we are committed to delivering sustainable, top-tier products that enhance both the beauty and functionality of your home, creating the ideal environment for every style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(104)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Late in delivery./ damaged

Late in delivery.
Damaged boards/.3 Not protected/ damaged very disappointing

3 July 2026
Majestic Materials logo

Reply from Majestic Materials

Hi Jeremy,

We’re sorry to see your review, especially as it doesn’t accurately reflect what happened with your order.

Your order was placed on 29th June and delivered on the 3rd July (within 4 days), which is well within our advertised 3–5 working day delivery timeframe. As such, the delivery was not late.

We have also carefully reviewed the photographs you provided, and they do not show any damaged boards. Nevertheless, because customer satisfaction is important to us, we immediately offered to replace the boards at no cost to you and provide a goodwill partial refund to resolve your concerns as quickly as possible.

Unfortunately, despite making this offer, we have not received a response.

We always encourage customers to contact us directly before leaving a negative review, as we pride ourselves on resolving any genuine issues promptly and fairly. In this case, we provided an immediate solution, despite the points above, and we’re disappointed that this has not been acknowledged.

Our offer remains open, and we’d be more than happy to resolve this for you should you choose to get back in touch to our WhatsApp message and email.

Kindly,

The Team @ MM

Rated 5 out of 5 stars

What an amazing experience from start…

What an amazing experience from start to finish, lovely quality product. Very swift delivery service and kept well informed from start to finish, not withstanding how polite and friendly the delivery driver Adam was, assisting us with moving our product to our garden, far over and above anything that was required of him. Very polite and professional and wouldn’t hesitate to recommend this company, you have an asset in your employee Adam for sure! Thanks again.

1 July 2026
Unprompted review
Rated 3 out of 5 stars

I found it very difficult to identify…

I found it very difficult to identify what I needed for my project. I sent WhatsApp messages which timed out unanswered, I called and I even went to the warehouse. The cladding boards looked fantastic quality and were exactly what I wanted, but the range is limited with no real fitting instructions and no accessories (like external corners/ starter strips of “J” strips) which are offered by other suppliers.

5 May 2026
Rated 5 out of 5 stars

Majestic are a great company to deal…

Majestic are a great company to deal with. The website is excellent. They had a website outage just after I ordered but were able to arrange a delivery very quickly indeed. My order was delivered at 8pm at night by a really helpful and polite driver. He couldn't do enough for you with the offloading. The products (black slatted) are excellent. Looking forward to fitting it. More orders to follow. Very happy.

9 June 2026
Rated 4 out of 5 stars

High quality but attention to detail will make it even better

Little doubt that the product is high quality and better than most ! The delivery of the main cladding boards was quick and offloaded with care. The one negative was that the clips ordered at the same time took 5 days more to deliver than the boards and as such installation was delayed. Overall I would buy again from Majestic

15 May 2026
Rated 5 out of 5 stars

Can't fault the service and products.

Super fast delivery and the driver (Sami? - apologies if I've forgotten your name!) Was really helpful when he dropped them off. I had a ordered on Friday afternoon, they called me Monday morning to clarify me choosing two colours of decking in one order (nice touch) and then it was here around midday on Monday.

Can't fault the service and products.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

The sales person I had was friendly and…

The sales person I had was friendly and knowledgeable on the materials I required. The materials were easily ordered and the delivery driver was very helpful unloading where requested. I would use Majestic again and have already given there contact to a friend.

17 April 2026

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