I placed and order on 7/28/25 for enchanted rouge laundry detergent. I was charged 24.99 . I have not received my order and it is 9/9/25. I have emailed this company 5 times with no reply. Terrible... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order was shipped and delivered very fast, the product (a perfume that I could not find on any of the major retailers) was in pristine condition. Granted, I did not actually open the perfume (it i... See more
Company replied
Everything was great and smooth, from order until delivery. Very satisfied and I recommend without hesitation to everyone to try and order the best possible quality fragrances for for yourself or... See more
Company replied
My first order was a great success and I have reviewed it previously. However my second and third order had some issues. Despite these issues, I was refunded immediately and was generously g... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Beauty Products Vending Machine
- Beauty Products Wholesaler
- Cosmetics and Perfumes Supplier
- Cosmetics Wholesaler
About Maison des Fragrances
Written by the company
Maison des Fragrances : le marché du parfum
Maison des Fragrances, c'est bien plus qu'une simple parfumerie en ligne. C'est une véritable invitation à un voyage olfactif, où chaque parfum raconte une histoire unique.
Rachetée en novembre 2023, la plateforme s'est métamorphosée, offrant une expérience d'achat encore plus riche.
Le secret de Maison des Fragrances ? Une passion inconditionnelle pour les parfums, alliée à une expertise aiguisée.
Le résultat ?Le plus grand choix de parfums en France, avec plus de 56 000 références disponibles. Des fragrances légendaires aux créations avant-gardistes, il y a forcément le parfum qui vous fait vibrer.
Maison des Fragrances, c'est l'assurance de :
•Trouver le parfum parfait, quelle que soit votre personnalité.
•Profiter des meilleurs prix du marché, sans sacrifier la qualité.
•Bénéficier d'une expérience d'achat fluide et agréable.
Alors, n'attendez plus ! Plongez dans l'univers envoûtant de Maison des Fragrances et laissez-vous transporter par la magie des parfums.
PS: Si votre colis vous a été envoyé mais que vous n'avez pas eu de notification de la part de notre partenaire colissimo, ce n'est pas la peine de nous donner une mauvaise note ;-)Nous sommes tributaire de leur solution tout comme vous.
Les bugs qui surviennent chez colissimo peuvent impacter la qualité de suivi et nous en sommes par avance désolé bien que ce ne soit pas de notre fait. Nous vous prions de vous rapprocher de notre SAV qui saura vous apporter une solution.
Contact info
27 Rue de la République, 42000, Saint-Étienne, France
- 04 77 37 39 82
- bonjour@maisondesfragrances.fr
- maisondesfragrances.fr
3.8
Great
819 reviews
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
scam didnt refund me
21 February 2026
Unprompted review
NEVER again
Terrible. They cancelled my order after I told them I didn't want to wait weeks to receive it, then didn't cancel the payment or respond any more. I had to open a claim with klarna and I still haven't been refunded.
When they eventually responded, they told me different things every time, send me a shopify refund reference (I didn't use shopify) and included a different customer's personal details in the email they send me, before eventually telling me it wasn't their responsibility to refund me.
The most abysmal customer service I've dealt with in a long time.
NEVER again.
28 January 2026
Unprompted review
Reply from Maison des Fragrances
Hello Mila,
We are very surprised by your review.
According to our records, your order was successfully delivered and collected by you on
November 21st.
To go directly from receiving a product to calling our company a "scam" without any prior communication is unfair and misleading. "Scam" is a serious and defamatory accusation.
If there was a genuine problem with your order, our support team was—and still is—available to help you. Since you never reached out, we can only assume there was no actual issue to resolve.
Sincerely,
Jean Claude
I was charged and never received my order!
I placed and order on 7/28/25 for enchanted rouge laundry detergent. I was charged 24.99 . I have not received my order and it is 9/9/25. I have emailed this company 5 times with no reply. Terrible company !!
Updated: My order 15451 was absolutely NOT placed in May as stated in the sellers response to this review. As originally stated, I placed my order on 7/28/25 and have never received a product or a response to the five emails requesting order status . Jean Claude needs to get accurate Information before replying to customer complaints. Even better customer service should reply to emails especially after taking payment for products they haven’t provided to consumers.
26 July 2025
Unprompted review
Reply from Maison des Fragrances
Dear customer,
you placed your order on May 24, and it was shipped on May 24 because the products were available in our French warehouse.
Your products were delivered to a parcel pickup point as requested. They were marked as collected on May 28 at 3:36 p.m.
I invite you to contact our customer service department so that an investigation can be conducted with Colissimo as soon as possible.
Best regards,
Jean Claude
STILL WAITING FOR PRODUCTS.
I was eagerly anticipating the delivery of my products. On June 14th, I placed an order, but on August 22nd, I received a notification indicating that the shipment had been delivered to an incorrect address. This situation caused significant inconvenience, as the delivery took an excessive two months. Furthermore, I received a subsequent notification requesting delivery to the incorrect address. I promptly sent an email to the relevant party, providing visual evidence and proof of the incorrect delivery. Despite my efforts, I have yet to receive a response. Consequently, I am seeking a refund for the products I have not received. I’m truly not happy.
21 August 2025
Unprompted review
Reply from Maison des Fragrances
Hello,
I am sorry to hear about your misadventure.
As a customer, you are responsible for the delivery address you enter.
I would also like to clarify your situation and invite you to check your order number, as
order 1327 does not exist on maisondesfragrances.fr
However, our entire team remains committed to helping you resolve your issue.
Kind regards,
Jean Claude
very pleased
received the perfume a bit over a month after i placed the order, the shipping was a bit much but all in all im very happy i made this purchase, it was worth it :)
14 May 2025
Reply from Maison des Fragrances
Dear Andra,
Very pleased to hear it!
We're so glad you're happy with your purchase and that it was worth the wait!
We understand that receiving your perfume a bit over a month after ordering can feel like a long time, and we appreciate your patience.
We also hear your feedback about the shipping cost. We're always working to balance competitive product pricing with efficient delivery, and your comments help us fine-tune that.
Enjoy your new perfume! We hope to see you back at maisonsdesfragrances.fr soon.
Best Regards,
Jean Claude
Be aware of US Customs BEFORE ordering
Product was not delivered to my address due to US customs regulations. Unfortunately, I only received a partial refund (one item, when three were ordered).
It would have been helpful if the company had known about the US Customs regulations, prohibiting the distribution of this product in the United States, and stopping the order before payment was made. Additionally, a FULL REFUND should have been issued, not just the price of ONE of the items (there were three of the same product ordered).
12 May 2025
Reply from Maison des Fragrances
Thanks for reaching out!
Regarding Your Order and the Refund
We're truly sorry your order wasn't delivered due to US customs regulations and for the frustration this has caused. We understand how disappointing it is to not receive your products and to then face issues with the refund.
We want to clarify that your package was initially shipped via Colissimo, our usual partner. However, for reasons that remain unknown to us, the package was returned. This unforeseen issue has prompted us to seek new shipping solutions for the USA, and we're excited to announce that UPS will be available starting next week to ensure more reliable deliveries to the United States.
We are actively reviewing why you only received a partial refund for your order of three items. This is not our standard procedure, and we want to assure you that a full refund for all items ordered should have been processed. We are investigating this immediately.
Our Commitment to You
We deeply regret that our knowledge of US customs regulations wasn't sufficient to prevent this order from being placed. We are taking steps to improve our systems to flag such restrictions before payment is made, to avoid future inconveniences like yours.
Please contact us directly at bonjour@maisondesfragrances.fr with your order number. We will ensure a full refund for all three items is processed without delay and provide you with an update on this specific issue.
We value your business and are committed to resolving this to your complete satisfaction.
Regards,
Jean Claude
My new single stop shop for fragrances
My first order was a great success and I have reviewed it previously. However my second and third order had some issues. Despite these issues, I was refunded immediately and was generously given a discount on my fourth order as compensation which was only fair.
My fourth and latest order arrived quickly and without any problems.
Usually fragrances encounter shipping problems or customs issues as they are not shipped properly. From Maison Des Fragrances this is not a worry, as the parcels are shipped as they are supposed to.
I also would like to praise Chloe for her great customer service. She replied to my emails promptly and efficiently.
This is now my go to website for purchasing fragrances.
Disclaimer: Shipping times are slow when purchasing fragrances which are not at the French warehouse as they have to be ordered. So if you are impatient, this store is not for you.
29 April 2025
Unprompted review
Reply from Maison des Fragrances
Hello Andre,
It's a real pleasure to read such a detailed and balanced review! Thank you so much for taking the time to share your experience with Maisondesfragrances.fr.
We're delighted to hear that your first order was a great success and truly appreciate your continued business despite the issues you encountered with your second and third orders. We're glad we could resolve these quickly with a full refund and a discount on your fourth order – ensuring fairness is important to us.
Your satisfaction with the speed and quality of your latest order's shipping is very valuable to us. We take great care in packaging our fragrances to prevent any shipping or customs issues, and your feedback is very encouraging.
We will be sure to pass on your kind words to Chloe for her excellent customer service. Her commitment to prompt and efficient responses is something we highly value.
We also appreciate your insightful disclaimer regarding the shipping times for fragrances not currently in our French warehouse. This is important information for other customers to be aware of.
We're thrilled that Maisondesfragrances.fr has become your go-to website for fragrances and look forward to serving you again soon.
Sincerely,
The Maisondesfragrances.fr Team
Well packaged but slow shipping
Well packaged and secured packages, but a big wait in the shipping, but overall good
13 March 2025
Reply from Maison des Fragrances
Dear Jake,
Thank you for your feedback! We're pleased to hear that you appreciated the careful packaging and secure delivery of your items.
We understand your concern regarding the shipping time. We apologize for any inconvenience caused by the delay. As we state on our website, our business model, which focuses on offering competitive prices, can sometimes result in longer processing and shipping times. We are continuously working to optimize our logistics to improve this aspect of our service.
We're glad to hear that overall you had a good experience. We hope you enjoy your purchase and that you will consider shopping with us again in the future.
Sincerely,
The maisonsdesfragrances.fr Team
I have yet received my order
I have yet received my order, Ordered on Feb 11th and it is now March 19th, I haven't recieved no emails regarding this and i even checked my spam.
11 February 2025
Unprompted review
Reply from Maison des Fragrances
Dear Ethan,
We sincerely apologize for the significant delay in receiving your order placed on February 11th. We understand your frustration, especially given the lack of communication.
We have experienced an issue with the batch of the product you ordered, which unfortunately led to this extended delay. As a result, we have processed a full refund for your order.
We regret that you did not receive any emails regarding this situation, even after checking your spam folder. This is not our standard procedure, and we are investigating why this occurred to prevent it from happening again.
We understand that a refund does not make up for the disappointment caused. We value your business and are truly sorry for the inconvenience.
If you have any further questions or concerns, please do not hesitate to contact us at bonjour@maisondesfragrances.fr
Sincerely,
The maisonsdesfragrances.fr Team
The service is great...my only comment…
The service is great...my only comment would be to reply in English, for those customers like me who do not speak French, since your customers are from all over the world.
24 February 2025
Reply from Maison des Fragrances
Dear Lorraine,,
Thank you for your positive feedback regarding our service! We're very pleased to hear you had a great experience.
We sincerely appreciate your comment about replying in English. We understand that our customer base is international, and we recognize the importance of communicating effectively with all our customers. We will certainly take your suggestion into consideration to improve our communication and ensure we can assist all our customers, regardless of their language.
We value your feedback and hope to provide you with an even better experience in the future.
Sincerely,
The maisonsdesfragrances.fr Team
It was too long and I hate waiting all…
It was too long and I hate waiting all that long it was nearly a month even sometimes I was forgot that I make an order anyway it was a horrible experience 😔
18 February 2025
Reply from Maison des Fragrances
Dear Hassan,
We are sorry to hear that you are unhappy with the delivery time for your order. We understand that waiting can be frustrating, and we apologize for any inconvenience this may have caused.
We would like to clarify that your order was shipped on time and has been available for collection at your chosen relay point since February 18th. You should have received an email notification with the tracking information and details on how to collect your parcel.
Perhaps this email went to your spam folder? If you haven't already, please check your spam folder for this notification.
Could you please let us know if you have been able to collect your parcel? If not, we would be happy to assist you in locating your nearest relay point or arranging an alternative delivery solution.
We value your business and are committed to ensuring your satisfaction.
Sincerely,
The La Maison des Fragrances Team
I order A parfum last January 13 2025…
I order A parfum last January 13 2025 and now its Feb 13 2025, I still dont have the Item. I dont recommend this shop.
13 January 2025
Unprompted review
Reply from Maison des Fragrances
Dear Rei,
We are sorry to hear that you have not received your order. We understand your frustration and apologize for any inconvenience caused.
We have investigated your case and found that the order was not delivered due to an incorrect shipping address. We sent an email to the address provided during checkout, but unfortunately, we did not receive a response.
To prevent fraudulent activities and ensure the security of our customers' personal information, our system automatically refunds orders that cannot be delivered due to incorrect or incomplete addresses.
We apologize for any inconvenience this may have caused. In the future, please ensure that your shipping address is entered correctly to avoid any delays or issues with your order.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
The La Maison des Fragrances Team
Delay
Whilst there was a delay in receiving the order the gift enclosed more than compensated.
3 February 2025
Reply from Maison des Fragrances
Dear Mike,
Thank you for your feedback. We apologize for the delay you experienced in receiving your order. We understand that waiting longer than expected can be frustrating.
We are pleased to hear that the gift included in your package helped to compensate for the delay. We always strive to provide excellent customer service and to show our appreciation for our customers' patience and understanding.
We are continuously working to improve our delivery times and processes to ensure that our customers receive their orders as quickly and efficiently as possible.
We hope that despite the delay, you are happy with your purchase and that you will consider ordering from La Maison des Fragrances again in the future.
Sincerely,
The La Maison des Fragrances Team
Content!
Recieved my order today; carefully wrapped and sooner as expected.
29 January 2025
Unprompted review
Reply from Maison des Fragrances
Dear Anoniem,
Thank you for your positive feedback! We are delighted to hear that you received your order sooner than expected and that it was carefully wrapped.
We strive to provide efficient delivery and ensure that all our products arrive in perfect condition.
We hope you enjoy your purchase and look forward to welcoming you back to La Maison des Fragrances soon!
Sincerely,
The La Maison des Fragrances Team
Reliable and fast :)
6 January 2025
Reply from Maison des Fragrances
Dear Firas,
Thank you for your positive feedback! We are delighted to hear that you found La Maison des Fragrances to be reliable and fast.
We strive to provide excellent service and efficient delivery to all our customers.
We hope you enjoy your purchase and look forward to welcoming you back to La Maison des Fragrances soon!
Sincerely,
The La Maison des Fragrances Team
Reply from Maison des Fragrances
Dear,
Thank you for your positive feedback! We are delighted to hear that you received your order in good condition.
We take pride in ensuring our products are delivered safely and securely to our customers.
We hope you enjoy your purchase and look forward to welcoming you back to La Maison des Fragrances soon!
Sincerely,
The La Maison des Fragrances Team
Ordered october 10th 2 perfumes never received
Ordered october 10th 2 perfumes, they were never deilvered. THey do not respond to emails, do not give money back or new perfumes.
They are scammers
10 April 2024
Unprompted review
Reply from Maison des Fragrances
Dear Ingrid,
We are extremely concerned by your review and sincerely apologize for the problems you experienced with your order placed on October 10th. We understand your frustration and want to assure you that we take all customer feedback seriously, especially accusations of this nature.
We have investigated your case and found that your order was unfortunately impacted by unforeseen logistical issues that caused significant delays. We understand that this is unacceptable, and we are working hard to improve our processes to prevent such situations from happening again.
We regret that you haven't received your order or a refund yet. This is not the standard of service we aim to provide. We are committed to resolving this issue immediately.
Please contact us urgently at bonjour@maisondesfragrances.fr with your order number so we can personally expedite the process and ensure you receive either your order or a full refund as quickly as possible.
We value your business and want to regain your trust. We are dedicated to providing excellent customer service and high-quality products.
Sincerely,
Jean Claude
Very happy with purchase
12 December 2024
Reply from Maison des Fragrances
Dear Russell,
Thank you for your positive feedback! We are delighted to hear that you are happy with your purchase from La Maison des Fragrances.
We strive to provide a wide selection of fragrances at competitive prices, along with excellent customer service and fast shipping.
We hope you enjoy your new fragrance and that you'll visit us again soon to discover more olfactory treasures!
Sincerely,
The La Maison des Fragrances Team
perfect communication, delivery and product
The order was shipped and delivered very fast, the product (a perfume that I could not find on any of the major retailers) was in pristine condition. Granted, I did not actually open the perfume (it is for a Christmas gift), but there were no red flags along the process, I have no reason to doubt it's genuine. The communication from the company side was perfect. I will try to use this site if I need to purchase perfumes online in the future, the experience is a lot more personal than the standard main online beauty stores.
14 November 2024
Reply from Maison des Fragrances
Dear Lavinia,
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with La Maison des Fragrances.
We're especially pleased that you were able to find the perfume you were looking for, and that it arrived quickly and in pristine condition. We understand how important it is to receive authentic products, and we take pride in offering only genuine fragrances.
We're also delighted that you found our communication to be perfect. We strive to provide personalized service and make every customer feel valued.
We appreciate your review and hope you'll choose La Maison des Fragrances for your future perfume purchases. We're always here to help you find the perfect fragrance for yourself or for a gift.
Sincerely,
La maison des Fragrances
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.