Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
Company replied
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Review summary
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Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
Company replied
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
Company replied
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
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Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great product
Some Examples of Great Product Ideas Include
Personalized health and wellness tech with wearable and apps, AI-powered healthcare tools, smart home devices with advanced automation, sustainable fashion accessories, eco-friendly cleaning products, educational online courses consistent with specific skills, portable charging Stations with unique features, customized nutrition plans based on individual needs, and innovative pet care gadgets with health monitoring capabilities
10 June 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Criscka,
Thank you for taking the time to share your thoughts and suggestions. We truly appreciate your feedback and love hearing innovative ideas that align with the ever-evolving world of luxury and functionality. At MAISON de SABRÉ, we always strive to push the boundaries of design and craftsmanship, ensuring that each piece reflects style and purpose.
If there’s anything else we can assist you with or if you have any specific inquiries, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
HORRIBLE EXPERIENCE!
This company deserves 0 stars. I placed my order on NOV 19, 2024 and I finally received my order on JAN 24, 2025!!!! MORE THAN 2 MONTHS LATER! There is no excuse for this. I placed my order in November, the Black Friday Sale, buying a couple of Christmas gifts thinking it would arrive in plenty of time. Silly me. Every time I sent an email to inquire about the status of my order, I wouldn’t get a response for 3-4 days. I got a lot of “it’s an extremely busy time” and “will get back to you promptly” but never any details about my order and “promptly” meant 3-4 days later or I had to send another email! It was extremely frustrating and it seemed as if they just didn’t care. How does a company not know to beef up their shipping and fulfillment during the busiest time of year, the holidays?!
And then FINALLY I got a shipping notice on JAN 8, 2025 and it arrived on Jan 13th, BUT IT WAS MISSING ALL THE ITEMS I ORDERED! The only thing in the package was the free leather protectant! UNBELIEVABLE. Then they waited a full week before sending me my items! If you really cared about excellent customer service, wouldn’t you IMMEDIATELY send out a replacement order?! Maybe even overnight the package? Instead they waited another week before sending the items. I have never had such a bad experience with any company and such TERRIBLE CUSTOMER SERVICE. They were in no hurry to rectify the situation. These were Christmas gifts ordered in Nov and arrived Jan 24, a month after Christmas! I really don’t understand how a company can operate this way. I really got the feeling that THEY JUST DIDN’T CARE. Buyers beware.
24 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear JBae,
Thank you for taking the time to share your experience. We sincerely regret to hear that your order did not arrive within the expected timeframe and understand how frustrating this must have been, especially during the holiday season.
At MAISON de SABRÉ, we take great pride in delivering exceptional service and apologize for any delays or miscommunication that may have caused inconvenience. During peak shopping periods, such as Black Friday and the holidays, our fulfillment team works diligently to process a significantly increased volume of orders while maintaining the high standards our customers expect. While shipping delays can sometimes occur due to external carrier constraints, we always strive to resolve issues as swiftly as possible.
We recognize that receiving an incomplete order is disappointing, and we appreciate your patience while our team worked to correct this. Our customer service team will be in touch with you within the next 24 hours to ensure a resolution that meets your expectations.
Your feedback is incredibly valuable to us, and we truly appreciate the opportunity to make this right. Please don’t hesitate to reach out if there is anything further we can do for you.
Warm regards,
The MAISON de SABRÉ Team
Love the quality
Love the quality, functionality of the merchandise. Experimented a shipping problem with my order (between Australia post and USPS, I did but receive my order). MS customer service was great, resolved the issue quickly.
24 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Consumer,
Thank you for your kind words and for taking the time to share your experience with us. At MAISON de SABRÉ, we are committed to delivering exceptional craftsmanship and service, so it’s truly gratifying to hear that you’re delighted with the quality and functionality of your item.
We sincerely regret the shipping challenge you encountered, but we’re pleased to know our team resolved the matter swiftly and to your satisfaction. Your support means the world to us, and it inspires us to continue striving for excellence in every detail.
We look forward to welcoming you back soon. Should you need anything further, our team is always here to assist.
Warmest regards,
The MAISON de SABRÉ Team
I ordered an expensive phone case for…
I ordered an expensive phone case for my new phone thinking it was a nice investment. After 6 weeks I had still not received the product however they charged my account immediately. After reaching out 3 times over the next 3 weeks inquiring and then requesting that my order be cancelled and refund granted, all I get is delayed excuses, no phone case and no refund.
Robin Blackman
26 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Robin,
Thank you for sharing your feedback with us. We sincerely regret to hear about the inconvenience caused by the delayed delivery of your order. At MAISON de SABRÉ, we strive to provide a seamless shopping experience, and we deeply apologize that this has not been your experience.
We understand how frustrating this situation must have been for you, especially after waiting for your item. Our cancellation and refund policy is in place to ensure a fair process for all our customers, but we are committed to making this right.
A member of our Client Experience Team will be in contact with you within the next 24 hours to review your case and assist you further. Please rest assured that resolving this matter to your satisfaction is our highest priority.
Thank you for your patience and for bringing this to our attention. We value your trust in MAISON de SABRÉ and hope to have the opportunity to exceed your expectations moving forward.
Warm regards,
MAISON de SABRÉ Team
Faulty Item
I recently purchased a few products from this store. While the product itself is good, the service left much to be desired. One of the items I received was faulty, so I contacted customer service to arrange for a replacement. Unfortunately, they informed me that I needed to return the defective item first, which is understandable, but the process was frustrating. Although they offered to refund the shipping cost as store credit, it’s not a practical solution for me. The store credit is insufficient to cover any future purchases, meaning I essentially end up covering the shipping cost myself. This policy feels inconvenient and unfair, especially when dealing with a product issue that wasn’t my fault.
While I appreciate the product quality, the service experience has made me hesitant to shop here again. I hope the store reevaluates its replacement and refund policies to make them more customer-friendly.
** they never reached out. Item itself is good and no issue as long as there are no issue with item. You just gotta hope that there is no issue with the item as when it comes to after care it’s quite disappointing
25 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear In,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your recent experience and understand how this situation may have caused frustration.
At MAISON de SABRÉ, we strive to maintain the highest standards in our products and services and truly value your input. While our policies regarding returns and replacements are designed to ensure quality and consistency, we understand that they can sometimes feel challenging. Please know that your concerns have been noted, and we deeply apologize for any inconvenience caused.
Our team is committed to resolving this matter promptly. A member of our Client Experience Team will reach out to you within the next 24 hours to assist further and find a resolution that ensures your satisfaction.
We greatly appreciate your support and your understanding as we work to make your experience with MAISON de SABRÉ exceptional.
Warm regards,
MAISON de SABRÉ Team
Customer service and Goods are Excellent!
Customer service was extremely helpful when I found my order was missing one of its items. They responded promptly and processed a replacement. The quality is the goods are excellent. I ordered a Hello Kitty purse, wallet, and charms and loved every single one. It's my first time ordering from them and I am very happy with my purchase.
23 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Rachel,
Thank you for your glowing review and for choosing MAISON de SABRÉ for your first purchase—we are truly delighted to hear about your wonderful experience with our customer service and products.
It brings us immense joy to know you loved your Hello Kitty purse, wallet, and charms. Each piece is crafted with the utmost care, and your appreciation reinforces our commitment to creating exceptional designs.
Your kind words about our team's prompt assistance mean so much to us, and we’re thrilled that we could ensure your satisfaction.
We look forward to welcoming you back soon to discover even more treasures. Should you need anything further, please don’t hesitate to reach out—we’re here to help!
Warm regards,
MAISON de SABRÉ Team
Reply from MAISON de SABRÉ
Dear Minamo,
Thank you so much for your kind words and for sharing your love for our bag charms! We completely agree—they're irresistibly charming and add such a delightful touch to any accessory.
We’re thrilled to know they’ve caught your eye, and we can’t wait to see which one (or more!) becomes your favorite. Please don’t hesitate to reach out if you need any assistance while making your selection.
Thank you for choosing MAISON de SABRÉ to add a little luxury to your everyday style.
Warm regards,
MAISON de SABRÉ Team
Product return
I needed to return products and thought it would be a tedious process
However I am so pleased with the efficient, friendly and very clear communications that I received
Ana was absolutely fantastic to communicate with and gave me personal advice, assistance and ease of return information
I will be purchasing from Maison de Sabre again!!
24 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Sue,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Ana provided such efficient and friendly assistance, making your returns process seamless. At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer care, and your kind words are a testament to our team's dedication.
We’re delighted to know that you’ll be shopping with us again and look forward to creating more memorable moments for you. Please don’t hesitate to reach out if there’s anything we can assist you with in the future.
Warm regards,
The MAISON de SABRÉ Team
Extremely Slow Shipping – Disappointing Experience!
I haven’t even received my order yet, but I’m already very unhappy with the delivery process. It’s taking way too long, and I just don’t understand why. I ordered a laptop backpack that was quite expensive, but the quality looked promising. However, the shipping has been a huge letdown – it’s already been 18 days!!, and the tracking still shows “Flight departed.”
Their website claims delivery to the Netherlands takes 4-10 business days, but that is clearly not true. Even shipments from China arrive within 5 days nowadays. This company seriously needs to improve their shipping process.
I really hope to receive my bag soon and that it lives up to the expectations set online. But right now, I’m far from impressed.
6 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Tarik,
Thank you for sharing your feedback with us, and we sincerely apologize for the delay and inconvenience you’ve experienced with your order. We completely understand how frustrating this must be, and we are truly sorry for any disappointment caused.
At MAISON de SABRÉ, we partner with trusted courier services to ensure timely and reliable delivery. However, unexpected delays can occasionally occur due to factors beyond our control, such as customs clearance or unforeseen logistical challenges. Please rest assured that we are committed to resolving this matter promptly.
Our customer service team will be in touch with you within the next 24 hours to provide further assistance and ensure your order is delivered as soon as possible.
Thank you for your patience and understanding, and we truly hope to turn your experience around.
Warm regards,
The MAISON de SABRÉ Team
Incredible product and customer service…
Incredible product and customer service response. I will be purchasing with them again. I have not seen any other company provide such impecable quality items
27 December 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi Iltse,
Thank you so much for your incredible feedback! We’re thrilled to hear that you’re impressed with our products and customer service. Knowing that we’ve met your expectations with impeccable quality means the world to us.
We look forward to welcoming you back for your next purchase and continuing to provide you with exceptional experiences.
Warm regards,
The MAISON de SABRÉ Team
They are so helpful the products are…
They are so helpful the products are amazing
23 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Hi Miranda,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our team helpful and our products amazing. Your satisfaction is our greatest priority, and it means the world to us to know we’ve met your expectations.
If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
Reply from MAISON de SABRÉ
Dear Shez,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of your MAISON de SABRÉ product. Your satisfaction is our top priority; it truly means the world to us.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I recently purchased a leather Hello…
I recently purchased a leather Hello Kitty bag, and I'm really impressed with its quality. It feels luxurious! Will definitely buy more.
21 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Ardee,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you’re impressed with your leather Hello Kitty bag.
At MAISON de SABRÉ, we take great pride in crafting premium designs that bring joy and sophistication to your everyday moments. Knowing that you’re planning to add more to your collection truly inspires us!
We can’t wait to delight you again soon. Thank you for being a part of the MAISON de SABRÉ community.
Warm regards,
MAISON de SABRÉ Team
First time purchasing
First time purchasing from an Australian brand and their products are stylish, high-quality, and built to last. Their customer service is outstanding too! Responsive, helpful, and dedicated to ensuring a great experience. Thank you!
18 December 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear CM,
Thank you for your kind words and for choosing MAISON de SABRÉ! We’re thrilled to hear that you found our products stylish, high-quality, and built to last.
It’s especially heartwarming to know that our customer service team left such a positive impression. We’re dedicated to creating a seamless and exceptional experience for every customer, and your feedback means the world to us.
We’re so glad to have you as part of the MAISON de SABRÉ community and look forward to delighting you again in the future.
Warm regards,
MAISON de SABRÉ Team
Reply from MAISON de SABRÉ
Dear Chen,
Thank you for your wonderful feedback! We’re delighted to hear that you find our bags and leather goods to be top-notch and great value for money.
At MAISON de SABRÉ, we’re committed to crafting pieces that embody timeless design and exceptional quality, and it’s incredibly rewarding to know that our products have met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
MAISON de SABRÉ Team
Stumbled upon this brand while I was…
Stumbled upon this brand while I was browsing a gift for my mum. And I can say that Maison de Sabre products are exceptional—beautifully designed, high-quality, and practical. Their attention to detail and craftsmanship is good! My mum loves her mini bag!
26 November 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear Jayson,
Thank you for your lovely feedback! We’re so thrilled that you stumbled upon MAISON de SABRÉ and chose one of our designs as a gift for your mum. Hearing that she loves her mini bag and that you appreciate the quality and craftsmanship of our products truly means the world to us.
At MAISON de SABRÉ, we pride ourselves on creating pieces that are beautifully designed, practical, and made to be cherished. We’re so glad we could be part of such a special moment.
Thank you for being part of the MAISON de SABRÉ community, and we hope to delight you again in the future!
Warm regards,
MAISON de SABRÉ Team
What the hell is going on with the Customer Service
I've purchased a couple of charms from Maison De Sabre in the past so didn't think there'd be any problems this time round but this has been a very unpleasant transaction with Maison De Sabre.
I tried on numerous occasions to communicate with the people at Maison De Sabre about my order, that I placed on the 29th of December. 11 days after placing the order, there was no sign of any dispatch notification so I sent them a kind email on the 10th of January to see if anything was wrong and if I could get an update. 2 days later still no response so I had to send a stern email to get an update on the 12th. I was then told I had ordered during the busiest time of the year so they had oversold on one of the items in my order - the airpod pro case, which was holding up the dispatch of the order and asked me to select an alternative colour to get the order going. I ordered the black because I wanted the black one, not an alternative. So I asked them to send the available charm and refund the airpod case.
If they don't have it in stock and are not aware of when they would replenish, it is only logical to refund your customer's payment promptly. If they had an ETA, I definitely would have been happy to wait.
As soon as I emailed Carmela about sending the charm and refunding the balance, I get a shipping confirmation for the Charm from Australia Post, telling me its on the way, and then that is it. No refund, no confirmation of an ETA. Nothing else. I receive the charm in the mail on the 16th but no airpod case and no refund - no communication. I emailed them on the 16th and asked what was going on with the refund or to give me an ETA update on the case but still no response. Emailed again on Friday, no response. Emailed on Monday the 20th, still no response. I just want my money back now. Case has been filed with Paypal.
Never shopping here again. I get that I am a small tadpole in a massive river, but it's still my money and they have no right to hold onto it the way they have done here. Thank goodness I didn't place a larger order on other bags - but I bet they probably wouldn't treat their higher spend customers like this.
10 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Anne,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration this experience has caused you. At MAISON de SABRÉ, we strive to deliver exceptional products and service to all our customers, and we regret that we fell short in this instance.
Regarding your order, we understand how disappointing it must have been to encounter delays and communication challenges. Please know that our stock levels are carefully managed to ensure the availability of our items, but due to the high demand during the holiday season, unforeseen delays occurred. While this is not the experience we aim to provide, we can assure you that we are continually working to improve both our inventory management and communication processes.
We also want to address your concerns about customer service. We deeply value every customer, regardless of order size, and our team is committed to resolving issues as promptly as possible. A member of our customer service team will be in contact with you within the next 24 hours to ensure your concerns are fully resolved, including the matter of your refund.
Once again, we apologise for the inconvenience and appreciate your patience as we work to make things right. Thank you for choosing MAISON de SABRÉ, and we hope to regain your trust in the future.
Warm regards,
MAISON de SABRÉ Team
Took a leap of faith and was worth it.
My first purchase with this brand and though it was a rocky first impression, they resolved my issues immediately. For context, a wallet was missing in my order after delivery. Customer service sent out an express replacement shortly thereafter.
The quality of the leather feels very supple and buttery. Craftsmanship seems very high as well - the stitching ratio and consistency is apparent. Now it's just to see the pieces can withstand the test of time.
Would not hesitate to recommend or repurchasing! I'm a fan now!
27 December 2024
Unprompted review
Reply from MAISON de SABRÉ
Hi KH,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to resolve your initial issue promptly and that you’re enjoying the exceptional quality and craftsmanship of your MAISON de SABRÉ piece.
Your kind words mean the world to us, and we’re so glad to have earned your trust and enthusiasm. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I’m delightful to say Anna she is…
I’m delightful to say Anna she is amazing customer service. She happy to assist and helping me get through all questions I had. Big thanks to Anna and Maison De Sabre lucky to have her . 🎉
1 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Pinkaew,
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear about your positive experience with Anna. She is truly an integral part of our team, and we’re thrilled that her support made a difference for you.
If there’s ever anything more we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Case arrived faulty, took so long to sort out that it sold out and couldn’t be replaced with the same.
I bought a phone case a few years ago and was quite happy with it, so I bought a leather AirPod case. It arrived faulty, clearly not made correctly and as a result every time I open my AirPods case the top of the case pops off. Incredibly frustrating, but these things happen I suppose. I emailed straight away to get a replacement. It took 10 days for them to finally confirm a replacement, and by that time all of the cases in the colour I chose had sold out. I only had 2 colours left to choose from for a replacement of my faulty case. It hasn’t arrived yet, but hopefully this one actually works. I would expect the quality checking to be better, as the error is quite obvious. Faster response would have maybe meant I actually received what I originally ordered.
17 January 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear M C,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with your AirPods case and the delay in processing your replacement.
At MAISON de SABRÉ, we take pride in the quality of our craftsmanship and the durability of our designs. We are truly sorry to hear that the product did not meet your expectations on this occasion. Additionally, we regret that the replacement process took longer than anticipated and limited your choice of colors.
Please rest assured that our customer service team will be reaching out to you within the next 24 hours to address your concerns and ensure a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes.
Kind regards,
The MAISON de SABRÉ Team
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