Maison and Garden Reviews 

640
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the sturdy, well-packaged garden furniture that consistently arrives promptly on schedule. People are genuinely happy with the durable, high-quality items which prove very easy to assemble and look wonderful in outdoor living spaces. Buyers highlight that purchasing through the website is smooth and straightforward, resulting in tremendous overall satisfaction. Some reviewers were not happy with occasional missing items or delayed deliveries that disrupted their overall purchasing experience. Consumers also noted minor communication gaps or unexpected shipping complications when trying to coordinate delivery for large items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(640)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two great benches

Two great benches - really nice quality and they look good. The only thing that could have made it better would be providing details of how to return the blue pallets it was delivered on (but google fixed that)!

28 April 2025
Rated 5 out of 5 stars

Large Bench Order

Great company to deal with.
Ordered a large number of Winawood benches and they were dispatched promptly and everything was very well packaged. Liaised with customer services often throughout the process and they have been excellent.

17 April 2025
Rated 5 out of 5 stars

This is the second Winawood bench I…

This is the second Winawood bench I have purchased from Maison and Garden. Again I received excellent communication and Customer service - the bench arrived within 4 days working days. There was a problem with the plaque (entirely my fault), quickly resolved through a couple of calls to Alison and Christina - exceptional Customer Service- I am absolutely delighted with the quality and price.

19 April 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great product. The chair is so comfy that this is actually our second chair, for a different part of the garden. We love the fold down feature of the seat for easy storage.
I would recommend spraying a wax oil on the joins etc, just for extra precautions against rusting if left outside.

17 April 2025
Rated 5 out of 5 stars

Great bench, great experience

I ordered a 3 seater bench in green which arrived promptly, in great condition and was easy to put together although I did need another pair of hands as it is quite heavy to put together single handed. All in all a great experience and one happy customer.

2 April 2025
Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

1 April 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

7 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look