Mainstar Trust Reviews 523

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to... See more

Rated 5 out of 5 stars

I reached out regarding setting up a tradional IRA with some of my private company stocks and I had no idea how to do this process. Jo Lynn Barnes was wonderful about taking time out of her busy day t... See more

Company replied

Rated 5 out of 5 stars

I'm a retail investor who's gradually taking control of my own investments. This means moving things out of various target ETFs and such at national firms and moving them into stocks that I pick and h... See more

Company replied

Rated 5 out of 5 stars

Your service is excellent. Personnel on phone always polite, business like and can usually answer all questions put to them. There is follow-up regarding any problems that may arise with paperwork... See more

Company replied

Company details

  1. Money & Insurance

About Mainstar Trust

Information provided by various external sources

Innovative Leader in Specialized Retirement Services

Mainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.

With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.

Flexibility. Opportunity. Control.

These are the hallmark features of a self-directed IRA.

We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.

Why Mainstar Trust

Your respected & trusted financial partner.

We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands.


Contact info

3.8

Great

TrustScore 4 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crooked Claims NO Gains

These crooks claim to give their customer base full control over their assets, yet un-DRS shares without customer permission!

I will NEVER trust these crooks in the future 💯

7 July 2023
Unprompted review
Rated 1 out of 5 stars

Shady as hell.

Pulled customers direct registered shares in the millions recently from a TRANSFER AGENT (computershare) by utilizing hidden mechanics without notifying the costumers. First time this has occurred in my knowledge and I believe a desperate ploy for an upside down brokerage. Burn Mainstar burn. Any recent positive reviews be wary of.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Avoid if You Want Direct Registration

They've very publicly reneged on the direct registration with the transfer agent. The only reason they would backtrack on this is either due to poor management or outright lying about what they were doing with your shares. They blame computershare which my own self directed ownership has never had issue with.

They have been quite shady with this recent move and they dont appear to be refunding annual maintenence fees when they have suddenly decided to not hold up their end of the bargain.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Check out the policy change regarding Direct Registration of your custodial shares

Check out what Superstonk GME customers have to say about the new NO Direct Registration Policy just implemented by Mainstar Trust.
They are concerned and now know, Mainstar Trusts not to be trusted with the custodian accounts they assumed were safely Direct Registered with Computershare, the transfer agent for GameStop.
Direct Registration and placing your shares in pure Book form will protect your shares from any forms of manipulation, for full details on this, refer to Superstonk DRS Due Diligence, to fully understand who truly owns your shares and how to remove them from custodian/street name to your name. I do not have any form of shares with Mainstar Trust and do not give any form financial advice, I have all of my shares purely booked and safe in my name by Directly registering with Computershare, GME's transfer agent. The only issue with Mainstar Trust is the policy change, that now prevents Direct registration of your custodial shares if requested. This is my genuine experience on the matter.
Just a public service announcement to provide transparency.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

-DRS

accepted payment for services later decided they would not be providing.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Seems pretty smooth

Seems pretty smooth. Thank you.

22 June 2023
Mainstar Trust logo

Reply from Mainstar Trust

Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!

Rated 1 out of 5 stars

You don't own your shares at Mainstar

You don't own your shares at Mainstar. Avoid like the plague. They're all front, with bells and whistles, but you don't own ANY of your shares. If you have your IRA with Mainstar, when the bubble bursts, you'll be left with nothing. Absolutely nothing. Move your IRA!!

7 July 2023
Unprompted review
Rated 1 out of 5 stars

If I rate a zero star I would

If I rate a zero star I would. Mainstar Trust should rebrand themselves to Laststar Distrust after the suspicious stunt they pulled by pulling Direct Registered Shares from customers and placed them in the corrupt hands of the DTTC. Don’t trust this business, run!

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Mainstar Trust is NOT to be trusted…

Mainstar Trust is NOT to be trusted with your assets.

Recently, they reversed my Directly Registered assets and moved them into the nefarious and unscrupulous hands of the DTC.

Clearly, they are colluding with the scum of Wall Street.

Buy, Hold, and Direct registering your GME shares is the biggest threat to the corruption of Wall Street and their bought politicians.

5 July 2023
Unprompted review
Rated 1 out of 5 stars

If you use Mainstar, you don't own your shares

Cancelled my direct registered shares after being directly registered, then subsequently blamed this on the transfer agent Computershare. Mainstar does not have your best interest in mind & will manipulate your holdings if you are not careful - your holdings are not yours if you are keeping them with this "Custodian". Withdraw your shares & re-purchase them through the transfer agent, you will be the sole owner of those securities & bottom feeders like Mainstar won't be in a position to play around with your retirement.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Completely reneged on promises and…

Completely reneged on promises and services provided. Took a yearly fee and the failed to uphold their end of the bargain. Provided no advance notice of the change, only retroactive notice. They are a terrible custodian.

Do not recommend. Avoid at all costs

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Mainstar was vigilant

Mainstar was vigilant to keep following up with to make sure important paperwork was submitted on time and helped me to stay on task.

22 June 2023
Mainstar Trust logo

Reply from Mainstar Trust

Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!

Rated 1 out of 5 stars

Disappointed Customer

I moved my IRA from Fidelity to Mainstart Trust to directly register my stocks with the transfer agent. After nearly a year with no issues, they are suddenly moving my stock to their broker. If I wanted a broker to control my IRA, I would have kept my shares with Fidelity. Really disappointed with my experience with Mainstar Trust. I’m moving my IRA elsewhere.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

The company was receptive to an IRA…

The company was receptive to an IRA transfer that other companies weren't. It has saved me several thousands in taxes for now.

22 June 2023
Mainstar Trust logo

Reply from Mainstar Trust

Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look