mainspringboutique.com Reviews 

197
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and selection of watches available, often finding them to be brilliant and unique. Many reviewers highlight the fast and efficient delivery, often receiving their orders quickly and well-packaged. The pricing is frequently mentioned as excellent, with customers appreciating the great value and competitive offers. Overall service is consistently described as excellent, with many finding the ordering process easy and customer support helpful when needed. However, some customers also noted issues with order fulfillment, including significant delivery delays, items not being delivered, or receiving defective products.

What people talk about most

Product

People report positive experiences with product, often highlighting the great price and quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Price

Clients share positive opinions on price, frequently highlighting great and affordable prices for products.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Order

Consumers find the ordering process to be ambiguous, with some reviewers having very positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more

Rated 4 out of 5 stars

I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more

Rated 5 out of 5 stars

As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... See more

Rated 5 out of 5 stars

I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(197)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

A Nice selection of watches.

A Nice selection of watches and often sold at good prices. I got a warehouse clearance watch for a very good price. Most of the watches are made in China or Hong Kong, and are overpriced compared to AliExpress. But now and again there are some good deals.

3 September 2025
Rated 3 out of 5 stars

Not the best quality product

Bought two of these Nubeo winders, as I have two of this brand watches. They appear to be be "new old stock" as the boxes were not in the best condition, and the perpex domes had a sticky films over them. After half an hour of cleaning a polishing, they look ok, but not perfect. As they were heavily discounted from the RRP, it wasn't worth returning them, and they appear to work ok.
Not the usual Nubeo quality.

1 September 2025
Rated 1 out of 5 stars

No watches delivered, no refund

I ordered 2 watches on 12/8/25, the website states free next day delivery, on the 20/8/25 I received an email saying that 1 watch was sold out. I chose an alternative watch, I sent 3 emails but go no reply and no watches were delivered and no refund was processed.I have asked my credit card for a refund.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Great watches for a great price used many times & customer service..

I've purchased a few watches from them now and always a great! Price up until my last watch I've never encountered a issue. Delivery is very quick also. This time I did need to contact customer service as the watch I purchased didn't work, however after advising them of this I was replied to that next day as stated and they were apologetic and offered me two solutions which I let them know the one I chose. Which was to get a new battery fitted which they have refunded me for, and also offered a good discount on any future purchase. Which is appreciated I felt they dealt with this issue professionally and courtesly thanks again to them. I'm still a😄 customer and know I will be back to buy more, resistance is futile 😉

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and watch.

Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an idea on delivery time. Within an hour had a reply. Dispatched same day and received on Tuesday the very next day. Quality service and the
Nubeo Aluminaut Automatic Limited Edition Blaze Orange Men's Watch is amazing. A nice big watch fantastic quality. I would not to hesitate to recommend or buy from them again based on my experience. Especially Sarah in customer support thank you.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not believe their delivery date promises

I ordered a watch online and was promised "next day delivery". This didn't happen! I then got an email saying there would a "slight delay", but that I would get an further email (with a tracking number) telling me of my delivery schedule. Once again, this never happened. An email to customer services was neither acknowledged or responded to. I asked for a refund, which was quickly processed, but I would never attempt to use this firm again. Once they get your money, they aren't committed to fulfilling your order, which is a poor business choice that they may regret in the future.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my nubeo serius watch from…

I ordered my nubeo serius watch from mainspring boutique on 13th of August and it was delivered the next day, excellent service, well packaged and well worth the price 10/10 you can't get better than that 👍👌😉

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service leads to disappointment ):

When I visited their website a box popped up to enter my email address to receive voucher codes for30% off normal prices or 10% off sale prices.
I put 4 watches in my basket from the sale, one expensive one and three cheaper ones, but the voucher code didn't work. I contacted Mainspring - no response. Then I received a reminder about the items in my cart along with a code for 5% off, not as good as 10% but it didn't work either. I contacted Mainspring again - still no response apart from another reminder to complete checkout and another 5% code. i tried to use this but now the watch I really wanted (the expensive one) is out of stock.
I gave up.

15 August 2025
Unprompted review
mainspringboutique.com logo

Reply from mainspringboutique.com

Thank you for your feedback. We’d like to clarify a few points for accuracy.

The discount codes you received are valid, however each one applies specifically either to full-priced items or to sale items, not a mixed basket of both. This is clearly stated in the terms of each offer. This is why the codes did not apply in the way you expected.

We also responded to your enquiry, offering to special-order the watch you wanted and even provided you with a personalised discount code as a gesture of goodwill.

As you did not purchase with us, we feel it’s important to note that your review does not reflect a completed shopping experience. Nonetheless, we regret that you were left disappointed and hope we may have the chance to serve you properly in the future.

Kind regards,
The Mainspring Boutique Team

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