mainfactor.com Reviews 9

I ordered the Hilary Duff vinyl on Feb 23rd and paid extra for 2-day expedited shipping. What followed was a complete communication blackout. I had to send six separate email threads in a single day just to get a human response on March 4th, only to be told my order was 'lost.'
​Their 'solution' was to send a replacement, which they framed as making it up to me. That isn't a gesture of goodwill; that is the bare minimum. To make matters worse, they refused to refund my expedited shipping fee, claiming they 'needed it' for the current shipment. Yet, it shipped March 5th and isn't arriving until March 11th. So, I paid for premium shipping, received bottom-tier service, and they kept the change for a delay they caused. Absolute bottom-of-the-barrel customer service

I Pre-ordered some Megadeth Merchandise and they canceled all of my orders because my credit card issuer considered it to be a fraudulent transaction my friend in Chicago illinois tried to place the pre-order for the item for me and it said that her card was invalid when her card is 100% Valid also I have never heard of charging upfront for a pre-order don't you understand what the word Pre-order means since you clearly and obviously don't I will explain what Pre-order means 1 a person clicks pre-order their credit card gets charged an authorization hold to make sure there's enough funds on that person's credit card 2 after five days that authorization hold drops off 3 when all of the Pre-ordered items have been shipped the person's credit card is charged but NOT BEFORE THE ORDER SHIPS however ALL OF MY MEGADETH PRE-ORDERS WERE CANCELED WITHOUT MY CONSENT AND I ONLY DISPUTED THE CHARGES BECAUSE CAPITAL ONE MY CREDIT CARD ISSUER CONSIDERED IT To be A Fraudulent Transaction on shop.megadeth.com capital one my credit card issuer could not understand why I was being charged immediately for Pre-ordered items when these items do not release until the 23rd of next month November is a bit early to be charging my credit card for stuff that doesn't come out until January 23rd it specifically states on the product page that all items pre-ordered will be held until January 23rd IT SAYS NOTHING ABOUT BEING CHARGED RIGHT AWAY FOR A PRE-ORDER ON THE PRODUCT PAGE IT SAYS RIGHT ON THE PRODUCT PAGE ALL ITEMS WILL BE HELD UNTIL 1/23/26 IT DOESN'T SAY I WILL BE CHARGED IMMEDIATELY AND SHOP.MEGADETH.COM HASN'T UPDATED THEIR TERMS AND CONDITIONS IN A REALLY LONG TIME CAN SOMEBODY PLEASE HAVE THE ITEMS I PRE-ORDERED INCLUDING THE LIMITED EDITION VIC WARHEAD URN AND CD'S SHIPPED TO MY ADDRESS REGARDLESS OF MY DISPUTE I ONLY DISPUTED IT BECAUSE CAPITAL ONE SUGGESTED I DISPUTE IT BECAUSE THEY LOOKED AT SHOP.MEGADETH.COM CHARGING ME IN NOVEMBER FOR STUFF THAT DOESN'T COME OUT UNTIL JANUARY 23 2026 NOBODY CHARGES EARLY FOR A PRE-ORDER WALMART DOESN'T AMAZON DOESN'T TARGET DOESN'T THEY DO AN AUTHORIZATION HOLD TO ENSURE THERE IS ENOUGH FUNDS ON THE PERSON'S CREDIT CARD THEN AFTER FIVE DAYS IT WILL DROP OFF THEN WHEN THE ITEM THE PERSON PRE-ORDERED SHIPS WHICH IS OFTEN ON THE RELEASE DATE OF THE ITEM THEY THEN CHARGE THAT PERSON'S CREDIT CARD FOR WHAT THEY PRE-ORDERED BUT NOT IN THE MONTH OF NOVEMBER THAT'S THE MOST RIDICULOUS THING I HAVE EVER HEARD CHARGING IN NOVEMBER FOR STUFF THAT DOESN'T COME OUT UNTIL JANUARY 23 2026 AND SHOP.MEGADETH.COM CUSTOMER SERVICE IS 100% USELESS EVERY TIME YOU CALL NOBODY PICKS UP THE PHONE ALL YOU GET IS A CONSTANT BUSY SINGLE I WANT MY STUFF REGARDLESS OF CAPITAL ONE REPORTING THE TRANSACTIONS AS FRAUD AND DISPUTING THE TRANSACTIONS I DON'T CARE WHAT THE PEOPLE AT SHOP.MEGADETH.COM SAID AND I DON'T CARE ABOUT THERE POLICY RULES NOW PLEASE SHIP ME EVERYTHING I PRE-ORDERED INCLUDING THE LIMITED EDITION VIC RATTLEHEAD WARHEAD URN ALSO MY FRIEND IN CHICAGO ILLINOIS TRIED TO PLACE A PRE-ORDER FOR THE LIMITED EDITION VIC RATTLEHEAD WARHEAD URN AND SHOP.MEGADETH.COM TOLD HER THAT HER CREDIT CARD WAS INVALID WHEN THIS IS SIMPLY NOT TRUE I'D LIKE SOMEBODY TO MAKE THIS RIGHT AND I WANT SOMEBODY TO MAKE THIS RIGHT FOR ME RIGHT NOW NOT AFTER LUNCH NOT AFTER BREAKFAST I WANT SOMEBODY TO MAKE THIS RIGHT IMMEDIATELY AND HAVE MY ITEMS SHIPPED OUT REGARDLESS OF WHAT MY CREDIT CARD ISSUER SAID THANK YOU I WANT MY PRE-ORDERS SHIPPED OUT REGARDLESS OF WHAT MY CREDIT CARD ISSUER DETERMINED!!!!

Slow responses, inadequate answers, poor quality merch

I wish I could put 0.

I pre-ordered a Wolf Alice vinyl on July 19th to be received on August 22nd. We're now October 13th, and I still haven't received it, and the customer support is clueless.

This looks like a scam at this point.

Absolutely horrid experience. DO NOT work with this company.
I’m going to be brief as this whole ordeal has been going on since June and been exhausting.
I was supposed to receive my pre order mother mother vinyl with a signed insert on the 6th of June. A week after this date it still had not moved, 0 communication from the company unless you reach out and then again, good luck getting a response.
Anyway, 26th June, I received my vinyl, no insert.
Complained and got a response a few days later saying they were investigating the issue and it wasn’t just me. I was not getting updates unless I reached out, I kept being met with radio silence until finally I get told I’ll be getting my order resent! I was very happy and glad the ordeal was over but still had some doubt in my mind.
Now to September 25th (yesterday) I receive my vinyl! … No signed insert. I’m absolutely gob smacked. I complained and they confirmed the inserts never got signed in the first place and I’ve been offered bloody store credit, really?
Now I’m stuck with two of the same product, just a waste of money all around.
This whole experience has been abysmal, please avoid this company if you’re able to. They offered a 20% refund and closed the ticket. What a nightmare.
I saw another mother mother fan with a similar experience, I’m glad I’m not alone but I feel so terrible for others who had to deal with this

So my experience ordering through mainfactor merch was absolutely horrible and infuriating. Everything seemed fine when I pre-ordered the new Mother Mother vinyl, which was supposed to come with an insert, but two weeks after the supposed shipping date I still hadn't received any conformation.
I sent my first message through the website, didn't get a response. A few days later I decided to send a second message, after which I immediately got a notification that my order was shipped, but again I didn't get a response to my message.

Now, a month after the album released, I finally received my pre-order. The vinyl arrived in a good state, but there was no insert whatsoever.

This experience left a very bad taste in my mouth, and I'm usually a very patient person. I'm also not one to write a bad review on a whim, but I just know that sending a message through the website AGAIN is not going to help at all, since apparently they don't respond to those at all.

Order from the Run the Jewels store was lost, and when the customer service agent tried to refund the order after several days and never speaking to the same person, they managed to charge my credit card for the order a second time.

Be very careful when ordering especially from
The nickelback store. They advertised the products as a signed bundle. Which in my head would mean everything’s signed. When received only the poster was signed but it doesn’t say just the poster. Just seen they have released a Nashville signed bundle but look at the small print, it’s just the insert. Just be careful when purchasing from these guys. Even when I pointed out to them there description is misleading they brushed me off and weren’t interested. This is just a head up for everyone. My order number was 22121 before they say they can’t find any trace of me.

Absolutely scam of a company. Do nickelback membership. They take your money with no notification and tell you there are no refunds. Stay clear. Absolutely scammers