Air Greenland Reviews 

Really good airline with excellent baggage handling.
Drinks selection on board was good.
Seats were comfortable.
In flight staff were pleasant and helpful.
I had paid for an additional 10kg initially for a Splitboard trip. However, I was unable to add a further weight allowance and this was the only downside of the online booking system. Otherwise, I was really impressed with Air Greenland.

Air Greenland took such great care of me when weather caused a delay. Their communication was clear and frequent, and the accommodations they provided were excellent. Their communication flight itself was easy and smooth. They also took amazing care of my travel mates who have mobility issues. I look forward to flying with Air Greenland again!

During my flight, the service was fantastic. The girls working were your true treasure.
And the food—thank you for everything! I already have more flights booked from Nuuk to Ilulissat and can’t wait!

Modern airplane, excellent service on board, very good food, good entertainment... and last but not least a smooth and safe flight!

Air Greenland is always trying to take good care of customers, despite weather and special circumstances.

Good communication about the delay from the side of the airlines, good services on board, positive atmosphere.

I tried to create our new account on their website and also via aplication for Android. This absolutely does not work! And also their offers for discount are scams. They also speaks just danish no English. I'm very happy I know this all before I booked anything via them. And about their price...not worthy destination for the price!!!!

All flights to and from CPH to Kangerlusuaq cancelled due to technical issues. Very strange that this is happening to their entire fleet. We were left stranded in Kangerlusuaq with no information from staff nor customer services about hotel accommodation, food, future flights etc. We have paid for premium tickets and were treated so badly.
We have been in Greenland for 12 days and have experienced issues with flights and shocking lack of information all the way through.

The flights have been unreliable and delayed - often not because of weather. The flights to Copenhagen were cancelled without explaining why "a technical issue" how the whole fleet has a technical issue is deeply worrying. Many have been left stranded for days and are desperate with no hero from the airline. In premium cabin they didn't even have headsets even though on board entertainment is promoted. Avoid this airline at all costs

I could not take my 4 flights because of an accident, it took ages for them to refund my taxes partially and the worst is that they debited my credit card of 113 euros without my consent. I will have to take legal action to get back my taxes, it is a theft which they do because they are the only ones there! Shame on you!

Never flown with a more incompetent company. None of my 5 flights in Greenland was on time. Several cancelled and service none existing. I was required to sleep with a stranger in an old building with water coming through the roof. Food onboard is disgusting and they just reseat you without any dialogue or information. Don’t plan any connecting flights from Copenhagen within 2-3 days after a Air Greenland planned arrival

Horrible. Delays are when your flight is leaving later. Air Greenland simply canceled my flights without a clear plan or issuing new tickets. Scam. No compensation for connecting flights I missed in Europe

Dog S H I T airline, late every flight, always cancel bc “technical problems”, very poor compensation

Always delayed or cancelled. The last 7 flights in a row I have arrived late or my flight has been cancelled. Unreliable, expensive, and under all criticism!

Sincerely, if you dont have to go to greenland avoid it. We were planning to hike the arctic but ours gear was lost on our way to Copenhangen. So we did received a gear in time for the trek. Air greendland didnt help us. They just dont care. Our dream trip ended in Copenhangen. I recommend iceland for everyone👍

I booked a flight to Nuuk from Copenhagen so that i would arrive in Nuuk before 15, so that i could make it to appointments that i had. Then Air Greenland changed my booking, so that i would arrive 18:30 instead and not make it to any of my appointments that day. I tried to get help by emailing them, calling them and going to the service desk in Kangerlussuaq - nothing worked, because they dont care about their costumors.

Then afterwards, when i accepted the delay, i tried getting my compensation from Air Greenland, by calling, sending them emails and going to the service desk in the airport.

AGAIN NOTHING WORKED.

They all told me to mail them - but the only place they refuse to answer me is by mail.

Then i went to their website to fill in some form for getting compensation on delays - when i was done filling the form, the option for "sending request" did not work properly on their website, so i cannot even send the form.

Basically Air Greenland is one big scammer - taking 14.000 dkk for a return-trip - but they are not trying for one second to live up to the standard.

(side note: The staff onboard the Airbus was even being rude and everytime its obvious that they dont want to be at work - how bad are you guys allowed to be at your job???)

Unreliable, last minute cancelations due to flights suddenly changing to prioritize the tourists. Also minor weather conditions cancels the flights. The prices are way above the quality of service. Avoid if it's possible.

FALSK REKLAME I KNR TV.
Even 1 star is too big for Air Greenland.

Thank you to Kenn for being honest and helpful.

The airline denied boarding to 10 passengers at Kangerlussuaq airport flying in from Reykjavik. The connecting plane to Ilulissat simply left. No proper explanation was given to passengers, simply rebooking them for the flight in two days. The staff was verbally abusive and aggressive, even suggesting to call the police on the stranded passengers. No support provided to find alternative routes, as for most passengers getting to Ilulissat two days later was not an option (due to departing ships, earlier date of tours etc.) Passengers had basically source an aircraft by themselves to get out of Kangerlussuaq. Horrid experience at the edge of the world. Think about that when your flight from London gets cancelled. Not so bad, huh?

For all passengers it is worth avoiding stopover at Kangerlussuaq, as the airline has a hotel there and will strand you whenever it is economically feasible for them (too few seats booked etc.) Please also allow extra days in your itinerary as unexplained delays and cancellations are chronic to this airline. We heard from many tour operators that this is a business as usual for the airline.