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2.8
3 reviews
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They've a great coffee selection and are good value but dealing with the staff in person is a mixed experience. Some are lovely, but on two occasions I've been made to feel that I'm a bother, that spending my money there is ruining their day. When I complained I got little sympathy or assurance that this would improve - in fact the manager defended the staff member!
Coffee is good but be very wary of ordering a coffee subscription online.
I ordered a subscription as a christmas present and that worked out fine so I decided to renew in may for a birthday present. The May coffee arrived no problem but no sign of the June coffee. Luckily the recipient let me know so I phoned them and it was sent out.
I thought "Ok, mistakes happen and they did send it out and apologised when I informed them of the no show". However, the July coffee failed to materialise too. Again, I was relying on the recipient to let me know. They did apologise and send it out but really, while mistakes happen, for it to happen twice in a row is totally unacceptable. For it to happen a second time, I would have at least expected a small token of apology. Even a few small samples of a couple of different coffees would have been fine. I would even have been happy with a card in with the coffee assuring the recipient the problem (a computer glitch apparently) wouldn't be repeated. They just didn't seem to treat it as a big deal.
The August one has arrived but I feel the need to check with the recipient each month now. It really has taken the good out of the present I gave him. I won't be giving him another subscription.
Delivery is horrendous; every day for 5 days I was told it would be delivered that day. But the tea and coffee are very good
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