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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the unique and beautiful designs, vibrant colors, and overall functionality of the bags. Many people appreciate the detailed product descriptions and photos, which help in making informed purchasing decisions. The delivery service is frequently mentioned as fast and efficient, with many customers receiving their orders quickly. However, some customers experienced issues with delivery times, noting that some orders took longer than expected or that tracking information was not updated. A few reviewers also mentioned receiving bags that broke after a short period of use or were not as advertised.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very satisfied, describing products as... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast shipping, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm super happy with the quality and lovely print of my new Mah Tote bag. I got it as Christmas present and super pleased. The print is so unique and beautiful, and the pockets inside the bag are supe... See more

Rated 5 out of 5 stars

Super efficient after-sales service, helpful and resolving lost shipments with due courtesy and understanding. Only the delivery times are a bit long, but apart from that, I highly recommend them.

Rated 5 out of 5 stars

Good quality, exactly like describe and delivery very fast after the payment done. Just a little note that the color a little less than in the website.

Rated 5 out of 5 stars

I like how well their online store is. Informative and lots of photos for the bags. Quick delivery and ongoing sale. I love the bag I purchased! Def recommend:)


Company details

  1. Bags and Luggage Store

Written by the company

We started MaH in 2010 with $800 and a dorm room. Three college guys, doing everything ourselves—designing, packing, even answering every customer message. We learned one thing: a good bag should simply work. Good-looking, roomy, comfortable, tough, and most importantly, affordable. 15 years later, we’re still here, refining every detail, staying true to what got us started: no shortcuts, no tricks, just honest work. Our bags aren’t made to stand out, but to stand by, so you can focus on what really matters. We are modest. We are always there. We are hassle-free. We are MaH.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Did not receive product, not trackable

It has been almost a month since I ordered a bag - tracking not updated since May27 and I got an email saying I should review the goods. Please give me a refund or let me know of an approximate date that I can receive the goods.

22 May 2025
MaH Official logo

Reply from MaH Official

we sincerely apologize for the frustration caused by the delay in receiving your order and the premature review request email. We understand how concerning this must be, and we’re here to help.

Regarding Your Order:
Your package is currently impacted by unforeseen delays due to the ongoing Canada Post labor strikes, which have disrupted shipping timelines across the country. While tracking hasn’t updated since May 27 because there is a bug on the logistics system, rest assured updates issue has been solved and your order is in transit and will be delivered.

A dedicated agent will proactively reach out to resolve this for you.

We deeply regret the inconvenience this has caused and truly appreciate your patience. Your satisfaction is our priority, and we’ll ensure this is resolved swiftly.

Rated 5 out of 5 stars

Def recommend!:)

I like how well their online store is. Informative and lots of photos for the bags. Quick delivery and ongoing sale. I love the bag I purchased! Def recommend:)

16 May 2025
Rated 5 out of 5 stars

Recommendations

Good quality, exactly like describe and delivery very fast after the payment done. Just a little note that the color a little less than in the website.

19 April 2025
Rated 5 out of 5 stars

Young Tour Tote Bag

such good quality bag! i was super worried about something and so messaged the service team and they were really quick and responding and very friendly! the bag is very spacious, and my keyring fits perfectly!

14 January 2025
Rated 5 out of 5 stars

Love my MaH bag!

It’s a great bag, very well-made and super functional with all the different pockets. I think it’s well worth the money and I will be buying their products again.

11 January 2025
Rated 5 out of 5 stars

Great customer service

Great customer service! I was really worried about shipping since there is a post office strike in my country and they made sure to reroute it so that it still arrive in time and answered my emails very quickly.

11 December 2024
Rated 5 out of 5 stars

My bag

I think the shipping was pretty quick, especially coming all the way from China. The bag FEELS amazing, and I love that it has a reasonable amount of pockets/ The design is super cute and the straps might not be as padded as I would have liked but they are still very much comfortable.

This is a bag I plan on using for work/school. It's nice to have such a cute bag and not just a completely black one.

23 November 2024
Rated 5 out of 5 stars

Young Tour Cross

The shipping was very efficient, the bag arrived as soon as possible. The bag is made from a great material which seems pretty resistent and everything about it feels like great quality.

20 November 2024
Rated 5 out of 5 stars

Positive Experience!

Company communicated very well when I asked questions and reached out to clarify my address to ensure that my package would be delivered correctly. Friendly customer service and accessible tracking that was constantly updated. Would order again!

11 September 2024

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