Magnetsdirect Reviews 

Took seven weeks for the parts to arrive!

Never arrived. Still waiting. Never responds to emails. Answerphone message always too full to leave message

Ordered and paid for some Eye bolts on the 13/05/26. still not received my delivery, emailed 3 times to sales with no response, rang the main telephone line, to say the mail box for this number is full, BYE. So cant get through to anyone, went onto the chat online, with no response either. I will be reporting this company to trading standards as I believe they are a scam company that loves to take your money and not get back to you.

Magnet was tiny and was unable to pull anywhere near the kg load stated. My son was incredibly upset.

I've ordered from here a few times now, never had any problems and the magnets always arrived really quickly and well packaged.
There was a slight problem with the most recent order. I emailed them and Chris responded really quickly and solved the issue in a very friendly satisfactory way.

False stock levels on website so items ordered were not actually available. Items were promised in 2 weeks with an overnight delivery. Neither of which were achieved. Reality was 5 weeks and four day delivery from invoice being raised. E mails and phone messages not responded to. Got tired of waiting and actually got magnets overnight of a auction site much cheaper and with free delivery Will not give this company a second chance!

Placed an order in early November, which still hasn't arrived over four months later.
Contacted via email and telephone but received no response until I raised a complaint via Shopify in early December.
Was told that delay is due to export conditions imposed by the Chinese government and that my shipment was due imminently and would be dispatched with express shopping as soon as it arrived.
I've not received any updates or response since then, nor has my order arrived, and requests for a refund have also been ignored.
I've previously had no issue with ordering from Magnets Direct so I'm disappointed with the level of customer service and, although I understand that it may no longer be possible to fulfill the order due to changes in export conditions, ignoring requests for updates or a refund isn't acceptable.

I have not received my order placed well over a month ago.

Order eventually arrived!

I eventually received an email saying that the product was not available any more and I chose the option of cancelling my order and expected a refund. I then ordered something similar from another company. To mny amazement Magnetsdirect then sent me my original order. Despite reminding them that they should have refunded my money and when they send me a return envelope I will return the magnets as I have bought from somewhere else and they had told me they were not available I have heard nothing. I will neither be dealing with this company again nor recommending them to anyone.

I have still not received my full order, only received half of the goods. Finally replied after a numerous attempts of contacting them to be told they will fulfill the order but i have received nothing.

Absolutely shocking - Ordered 70 days ago, no responses to emails or calls. Even contacted the parent company and got no response. Called several times, have an email chain across almost 2 months ignoring my requests for an update or refund.

What arrived was decent quality but this felt so much like a scam where I would never get the produc t or my money back, Would not trust .

Edit after reply: Having seen that the reply was that I was emailed, I immediately checked my inbox, my junk, my spam, every conceivable place an email could go and the only email I had is the initial conformation email. I was never contacted in writing about the opportunity to cancel my order or that the product was delayed.

There is also the comment about being independent - which I have doubts about as "Magnets Direct is a trading division of FindPak Supplies Ltd Ecommerce Group." (as seen on the About page of Magnets Direct) FindPak Supplies have the same contact details as MagnetsDirect (phone number is identical). Neither company responded.

I went to the helpful customer service chat service where I can see my old message from three weeks after I put in the order!

So to confirm - I would not spend my money at MagnetsDirect again, I do not trust the customer service, and all round disappointed about the responses provided, especially as the product was ideal for what we needed and at a price that was too good to be true

The service was good, but the product not so good. The self adhesive backing on the magnets is just not strong enough, which makes them not fit for purpose.

Magnets delivered as agreed. They work and are impossible to find elsewhere.

The order did not arrive on time and I had to order another set from another supplier as it your company was not able to supply the product as advertised. Otherwise it would not have arrived in time for a school play I needed the magnets for. You should not advertise a delivery date if you do not have stock. I feel u have wasted my money as I had the buy the product twice.

Prompt delivery and product was perfect for our use.