I would definitely recommend the magic wipe cloth, it’s great. However the kitchen cloths are really small, thin and very disappointing. I would not recommend those
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Review summary
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Reviews shaping this summary
Ordered what I thought were 3 magic wipes & wash bags. Then received an additional email to say “thanks for subscribing” & they’d be taking money on a regular basis! I didn’t see or give permission fo... See more
Company replied
I confess to being sceptical when I saw adverts for the Drying and Shine cloths from MagicWipe. Scepticism misplaced! It’s now one of my morning pleasures wiping down my new shower enclosure. The glas... See more
Company replied
I was genuinely surprised by how effective this cloth is. It easily removes water marks, limescale, and streaks from mirrors, taps, and chrome surfaces — all with just water, no cleaning products need... See more
Company replied
Company details
Written by the company
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
Contact info
3.4
Average
224 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolute Scammers!!!
When I placed my original order last year it took ages for it to arrive. The company did not respond to emails I sent and secretely added me to a subscription! The cloths were poor quality and lots of black dye coming out of them. I definitely would not have purchased more! Now they have taken more money from my account and an email sent to say the order is on its way. I have emailed them twice and they have not responded. Absolute scammers!!
27 January 2026
Unprompted review
Reply from Magic Wipe
Dear Sheilagh Tait
We’re sorry for the frustration this has caused and appreciate you bringing it to our attention.
To clarify and reassure you: your subscription has now been cancelled, your order has been stopped, and a full refund has been issued. No further charges will be taken.
We’d also like to confirm that we do not add customers to subscriptions without consent. Subscriptions are only created if they are selected during checkout, although we understand this can sometimes be missed, and we’re sorry for the confusion.
Due to a recent campaign, we’ve been processing over 500 orders per day, which has resulted in a higher volume of customer emails and slower response times. We sincerely apologise for the delay in replying.
Please rest assured that everything has now been resolved. If you need anything further, we’re here to help.
Best regards,
Your MagicWipe Team
Duplicated charge
I’ve just been charged again for an order I paid for several months ago, seriously concerned if this company is keeping a record of my card details
The company have now acknowledged that a regular subscription had been set up in my name ( unknown to me) and have agreed to cancel the subscription and refund the payment taken
26 January 2026
Unprompted review
Reply from Magic Wipe
Dear Sandie
Thank you for bringing this to our attention, and we understand why this would be concerning.
Could you please share your order number with us so we can check this for you? In most cases like this, the charge is related to an active subscription, which means a repeat order was automatically placed and shipped to you.
Please rest assured, we do not store or misuse card details — all payments are handled securely by our payment provider.
If this charge was made in error or you no longer wish to receive the subscription, we can cancel it immediately and arrange a refund for you.
Once we have your order number, we’ll sort this out as quickly as possible.
Best regards,
Your MagicWipe Team
I placed an order on 5th Jan
I placed an order on 5th Jan. Received confirmation order. When I go to track this with order number and email it states order not found.
Have emailed support twice regarding this and no reply.
I think this is a scam.
5 January 2026
Unprompted review
Reply from Magic Wipe
Dear Marg
We’re really sorry for the delay and for not getting back to you sooner. Due to our recent campaign, we’ve been processing over 500 orders per day, which has also led to a much higher volume of customer emails than usual.
Please rest assured that your order has been taken into processing, and our team is working day and night to get all orders shipped as quickly as possible. We sincerely apologise for the inconvenience this has caused.
Our support team will reply to your email as soon as possible and make sure your order reaches you without any further issues. Thank you very much for your patience and understanding.
Best regards,
Your MagicWipe Team
I ordered a Magic Wipe cloth on 9…
I ordered a Magic Wipe cloth on 9 January. Despite receiving an order confirmation and a tracking email the order has not arrived. When I try to track it the order cannot be found. I emailed the company and have not received a reply. When I try to submit a query on the website it doesn’t submit. My experience has been dire after spending over £20. I would say do not buy from this company!
26 January 2026
Unprompted review
Reply from Magic Wipe
Hi
We’re really sorry for the delay and for not getting back to you sooner. Due to our recent campaign, we’ve been processing over 500 orders per day, which has also led to a much higher volume of customer emails than usual.
Please rest assured that your order has been taken into processing, and our team is working day and night to get all orders shipped as quickly as possible. We sincerely apologise for the inconvenience this has caused.
Our support team will reply to your email as soon as possible and make sure your order reaches you without any further issues. Thank you very much for your patience and understanding.
Best regards,
Your MagicWipe Team
Great quality, worth the price
I’ve been using MagicWipe for a few months now and they still perform like new. Very durable and clearly made to last.
13 January 2026
Unprompted review
Reply from Magic Wipe
Dear Jude Montgomery
Thank you for your great review! 😊
Thank you for choosing Magicwipe and for sharing your experience!
Best regards,
Your MagicWipe Team
I love that I don’t need chemical…
I love that I don’t need chemical cleaners anymore. These cloths clean just as well, if not better, and it feels good knowing they’re reusable.
13 January 2026
Unprompted review
Reply from Magic Wipe
Dear Lior Hastings
Thank you so much for your lovely feedback! 😊
Thanks for sharing your experience and for choosing Magicwipe!
Best regards,
Your MagicWipe Team
Perfect for bathrooms and glass
The XXL bathroom drying cloth is a game changer. It absorbs so much water and leaves everything shiny without any effort. Makes cleaning much faster.
2 January 2026
Unprompted review
Reply from Magic Wipe
Dear Daisy Hall
Thank you for your fantastic review! 😊
Thanks again for sharing your experience — it really means a lot to us!
Best regards,
Your MagicWipe Team
Brilliant Product
Brilliant Product! Dubious of the claims but OMG they do exactly as they claim!
I will definitely order some more!
They clean so well, they take off water marks and leave chrome & glass sparkling
23 January 2026
Unprompted review
Reply from Magic Wipe
Dear TERESA COLEMAN
Thank you so much for your amazing review! 😊
We love hearing this — especially from customers who were initially unsure. It’s great to know the cloths did exactly what they promise and left your chrome and glass sparkling ✨
Thank you for your support, and we’ll be delighted to send more your way when you’re ready!
Best regards,
Your MagicWipe Team
Order not received
Ordered cloths on 5th Jan, 3 weeks ago, contacted their customer service for update but no response.
24 January 2026
Unprompted review
Reply from Magic Wipe
Dear Tracey
We’re really sorry for the delay and for not getting back to you sooner. Due to our recent campaign, we’ve been processing over 500 orders per day, which has also led to a much higher volume of customer emails than usual.
Please rest assured that your order has been taken into processing, and our team is working day and night to get all orders shipped as quickly as possible. We sincerely apologise for the inconvenience this has caused.
Our support team will reply to your email as soon as possible and make sure your order reaches you without any further issues. Thank you very much for your patience and understanding.
Best regards,
Your MagicWipe Team
Scam
Ordered on the 27th December 2025. I think this company is a scam. When I type my order number and phone number into their tracking it comes up with no order found.
27 December 2025
Unprompted review
Reply from Magic Wipe
Dear Nicola Rea
We’re sorry for the confusion and understand your concern. Please rest assured that your order is on its way and has been successfully processed.
Sometimes tracking details may take a little time to update in the system. Our support team will contact you within the day and share your tracking link directly so you can follow your delivery easily.
Thank you for your patience, and we’re here if you need any further assistance.
Best regards,
Your MagicWipe Team
Absolutely brilliant cleaning cloths
I was honestly surprised how well these work with just water. No streaks, no sprays, and my mirrors look spotless in seconds. Highly recommend.
1 January 2026
Unprompted review
Reply from Magic Wipe
Dear Rowan B.
Thank you so much for your lovely review! 😊
We’re really glad to hear you were pleasantly surprised and that the cloths worked so well with just water.
Thanks again for the recommendation — it truly means a lot to us!
Best regards,
Your MagicWipe Team
I haven’t received my order I paid…
I haven’t received my order I paid 12/1. Very worried as I can’t track my order either.
22 January 2026
Unprompted review
Reply from Magic Wipe
Dear Selina
We’re very sorry to hear this and completely understand why you’re concerned.
Due to our recent promotion, we’ve been processing over 500 orders per day, which has caused delays in both dispatch and tracking updates. This has also meant that some tracking numbers take a little longer to become active in the system.
Please rest assured, your order has been received and is not lost. Our team will prioritise your case immediately, check the status of your shipment, and get back to you as soon as possible with a clear update.
We sincerely apologise for the worry this has caused and truly appreciate your patience while we resolve this for you.
Best regards,
Your MagicWipe Team
Feels like a scam
I would give this zero stars. Ordered on 4 Jan. Still waiting. First of all signed me into a subscription without my permission which I cancelled. Was told the cloth was coming from Germany when chased as was no sign of the cloth. Tracking now shows coming from China queried this and told German warehouse has supply issues. Have asked for an immediate refund as no idea when this cloth will arrive and frankly not convinced it ever will. Still awaiting a reply on cancellation of my order.
22 January 2026
Unprompted review
Reply from Magic Wipe
Dear Jacqueline Chisholm
We’re very sorry for the frustration and confusion this has caused, and we sincerely apologise for your experience.
Due to a recent promotion, we’ve been processing over 500 orders per day, which unfortunately led to delays and temporary supply issues in our European warehouse. We completely understand how disappointing this is.
To ensure orders reach customers as quickly as possible worldwide, we are currently dispatching some orders via our international logistics partner in China, which is actually faster and more reliable for global delivery under the current circumstances. This is why the tracking information has changed.
Please rest assured, this is not a subscription-based product, and any unintended subscription has already been cancelled. If you have requested a refund, our team will prioritise your request and respond shortly to confirm the cancellation and next steps.
We truly regret the delay in communication and appreciate your patience. Our goal is always to deliver transparently and resolve issues fairly for our customers.
If you prefer not to wait, we will of course proceed with a full refund as requested.
Thank you for bringing this to our attention, and again, our sincere apologies.
Best regards,
Your MagicWipe Team
Track order is not recognising my order…
Track order is not recognising my order number, and after 2 emails no one in customer service has replied, now going to call my bank!
22 January 2026
Unprompted review
Reply from Magic Wipe
Dear Sheridan Kelly
We’re very sorry for the frustration this has caused, and we completely understand your concern.
Due to our current promotion, we’re processing over 500 orders per day, which has resulted in a higher-than-usual volume of emails. This has unfortunately caused some delays in our responses, and we sincerely apologise for that.
Please rest assured, your order has not been lost, and our customer service team will prioritise your case and respond to you shortly to resolve the tracking issue.
Thank you for your patience, and we truly appreciate your understanding.
Best regards,
Your MagicWipe Team
Excellent cloth's bring surfaces to a beautiful finish.
I am pleased with my cloth's they are very absorbent i use them on my shower doors and hand basin they dry and shine them well, also use on granite work surfaces and granite sink in my kitchen they perform exceptionally well.
6 January 2026
Unprompted review
Reply from Magic Wipe
Dear Christine Blunt
Thank you so much for your kind words! 💙
Your feedback truly motivates us — enjoy the shine! ✨
Best regards,
Your MagicWipe Team
This cloth is marvellous
This cloth is marvellous. It works so well and I use it every day. One for the shower, including glass screen and taps. The other is used for any polished surface. Genuine honest review and would highly recommend. I am going to buy 2 more whilst the BOGOF offer is still on.
6 January 2026
Unprompted review
Reply from Magic Wipe
Dear Tracy Stafford
Thank you so much for your lovely and thoughtful review! 💙
Your support means the world to us, and we're happy you’re making the most of the BOGOF offer too! ✨
Best regards,
Your MagicWipe Team
Excellent customer service magicwipe
Excellent customer service
Will be using this company again
18 January 2026
Unprompted review
Reply from Magic Wipe
Dear Rosie Mullan
Thank you so much for your kind words! 💙
We're thrilled to hear you had a great experience — we look forward to having you back again soon!✨
Best regards,
Your MagicWipe Team
If I could give 0 stars I would
If I could give 0 stars I would. Placed order #114108 on 05/01/26. Still not received!! Unable to track as site saying order not found. Have sent several mails to their support email, received 1 reply a week ago saying my order was in progress & I would receive a tracking no in 2-3 days. Not heard anything since & have now requested a refund via 3 further emails & still no response 😡 Is this a SCAM
5 January 2026
Unprompted review
Reply from Magic Wipe
Dear clare williamson
We’re truly sorry for the delay and the frustration caused — we completely understand how disappointing this must be.
Due to a very high volume of daily orders (over 500+ per day), some shipments have unfortunately fallen behind schedule. We’re currently working around the clock to catch up and ensure every order is dispatched as quickly as possible.
Your order is in queue and will be shipped shortly. We’ll make sure you receive your tracking number as soon as it goes out.
We deeply appreciate your patience and apologize again for the inconvenience. This is absolutely not a scam — just a temporary backlog, and we’re here to make it right.
If there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Best regards,
Your MagicWipe Team
No product, no tracking, no service.
Nothing has arrived and the tracking shows no order. I get daily emails with "updates" to my order, when there are no updates and then going into the link it cannot find my order. No reply to emails, very unhappy customer here!
17 January 2026
Unprompted review
Reply from Magic Wipe
Dear Joanne
First of all, we sincerely apologize for the inconvenience you've experienced.
Due to a temporary system error, we were unable to see your message in time — which is why you didn’t receive a response earlier.
We’re also aware of the issues you’ve faced with tracking and order updates. A brief technical issue in our system may have prevented your order details from displaying correctly. Our team is currently investigating this and will follow up with a detailed update via email shortly.
Thank you for your patience, and we truly apologize for the disruption.
We’re here to help, and your satisfaction is our priority.
Best regards,
Your MagicWipe Team
Awful experience
Ordered 2 cloths and after paying online it says I have subscribed for cloths every 3 months! I managed to to cancel the subscription online with some difficulty. Ordered on 6th Jan and still not arrived 11 days later. Keep getting emails saying their efficient delivery service is going to deliver my parcel but the link doesn’t work for tracking. You can buy these cloths on Amazon on next day delivery for less money.
6 January 2026
Unprompted review
Reply from Magic Wipe
Dear Mike Andrew
We’re very sorry for the frustration this has caused and for the delay with your delivery.
Due to high shipping volumes, our courier partners can sometimes experience delays, which unfortunately can affect tracking updates as well.
We completely understand how disappointing this is. We’ll contact you directly by email as a priority to provide a clear update on your order status and make sure this is resolved as quickly as possible.
Thank you for your patience, and we sincerely apologise for the inconvenience.
Best regards,
Your MagicWipe Team
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