Magicmotorsport Reviews 

1,456
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and product quality, often describing their tools as trustworthy and effective for their business needs. The staff and customer service team receive high commendation for being helpful, professional, and providing excellent support. Many people highlight the quick response times and efficient assistance, making their overall experience smooth and reliable. However, some customers also noted that support response times could be slow, sometimes taking several hours or even days, which caused inconvenience with customer vehicles. Additionally, a few people experienced issues with certain product protocols not working as expected or causing problems, despite being listed as supported.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Clients share positive opinions on product, with many considering it the best choice for ECU and TCU... See more

Response time

Users describe positive interactions with response times, with many reviewers consistently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more

Company replied

Rated 5 out of 5 stars

Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more

Company replied

Rated 5 out of 5 stars

I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more

Company replied


Company details

  1. Technical Service
  2. Electronics Company
  3. Software Company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,456)

859 reviews in the last 12 months

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Rated 5 out of 5 stars

your team is always professional

your team is always professional , and extremely helpful , support is amazing ,

6 November 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your wonderful feedback! 🙏

We’re really happy to hear that you find our team professional, helpful, and supportive — that’s exactly what we strive for every day. Delivering amazing customer support and ensuring every user feels confident and assisted is a top priority for us.

Your appreciation means a lot to the entire Magicmotorsport team and motivates us to keep pushing forward with the same passion and commitment. 🚀

Rated 1 out of 5 stars

subscription was finishing

subscription was finishing, all team couldnt give me good conditions to make a renewal for next year. I had to buy from other supplier to get better conditions than from main company, its embarassing.

1 October 2025
Magicmotorsport logo

Reply from Magicmotorsport

Hello, we’re sorry to hear about your experience and we truly understand your disappointment.

Our goal is always to provide the best possible renewal conditions directly through our official channels, and we regret if this was not reflected in your case. We work constantly to ensure that every customer — regardless of where they purchase — receives the same level of support, updates, and reliability that define Magicmotorsport.

Your feedback is valuable and will be shared with our sales team to review internal procedures and ensure a smoother renewal experience in the future.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

A&S Garage

They always do best to help you out with any issue. Best helpdesk ever.

1 October 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your kind words! 🙏

We’re thrilled to hear that you find our team always does its best to help you with any issue and that you consider our Helpdesk the best ever. Providing fast, efficient, and reliable support is exactly what we strive for every day.

Your feedback is a great motivation for our entire team to continue improving and delivering top-level assistance for every customer. 🚀😊

Rated 5 out of 5 stars

I have worked with Magic for a long…

I have worked with Magic for a long time now, and in my most honest opinion I think it is the best support in the industry.
Props to all the people that provide me with the help and support needed!

9 September 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for sharing this! 🙏

It really means a lot to hear such strong appreciation, especially from someone who has worked with Magic for a long time. Saying that it’s the best support in the industry is a huge compliment and a testament to the daily dedication of the entire support team.

I’ll make sure your message of appreciation gets shared with the support team — it will definitely make their day! 🚀

Rated 4 out of 5 stars

After StageX and absorbtion of tokens…

After StageX and absorbtion of tokens look like things are going in the right direction!

8 September 2025
Magicmotorsport logo

Reply from Magicmotorsport

Thank you for your feedback! We’re glad to hear that with the introduction of StageX and the new token system things are heading in the right direction for you. Our goal is to constantly refine the platform, making it smoother, more transparent, and more effective for all users.

Your support motivates us to keep improving and to deliver even more powerful updates in the future. 🚀

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