Disapointed only ONE protector in box (most brands provide 2 for same price). Cracked within days. No better than any other glass protector. I will give a smidge better performance than others when it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an Apple watch using the Magic John screen protector. I had an accident where I fell and scratched the screen protector, but it did its job and protected the watch screen. Magic John sent me a... See more
Company replied
I got the privacy version of this screen protector and I’m really impressed with the quality. Installation was super easy with the frame, and I didn’t get any bubbles at all. It fits my iPhone 13 Pr... See more
Company replied
Wow. All I can say. I've now used these protectors on an S24, S25 and S23 Ultra and apart from one time where it didn't stick perfectly (was replaced free of charge by customer services with no quibbl... See more
Company replied
Company details
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Company
Written by the company
Founded in 2010, MAGIC JOHN specializes in crafting high-quality screen protectors. We prioritize user experience, delivering innovative products and swift, reliable service. Thanks to our unique and creative approach to film application, we’ve built a loyal global community of over 10 million users. With 15 years of expertise, MAGIC JOHN has been perfecting screen protectors for over a decade. Launched as our own brand, we bring innovation to life with patented application techniques, featuring dual-tempered and aluminum-infused tempered glass. Our meticulous 17-step process, including S-class vacuum plating, ensures uncompromising quality in every detail. Our flagship Dust-Removing Screen Protector leads the way, complemented by a range of phone cases and premium mobile accessories. At MagicJohn.com, we’re committed to delivering exceptional service, tailored to our customers’ needs and desires. Maximizing your satisfaction is, and always will be, our top priority. At MAGIC JOHN, we ensure swift delivery so your order arrives fast every time, backed by a 30-day hassle-free return policy for worry-free shopping. Our dedicated support team is always here for you, whenever you need us, while our secure checkout guarantees safe payments with complete peace of mind.
Contact info
United States
- support@magicjohn.com
- magicjohn.com
3.1
Average
370 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I dropped my iphone face down on the…
I dropped my iphone face down on the concrete and this Magic John’s screen protector saved the screen without causing any damage. Total life saver!
7 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi Joshua,
Thank you so much for sharing this! We’re thrilled to hear our screen protector saved your iPhone screen after dropping it on concrete. That’s exactly why we design our products—to keep your device safe.
We really appreciate your trust and support! 😊
Best regards,
Magic John Team
I sent five emails to cancel my order…
I sent five emails to cancel my order on the same day I placed it. This is the worst customer service I have ever encountered!
21 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused. We understand you sent five emails to cancel your order on the same day you placed it, and we deeply regret that we were unable to respond in a timely manner.
At that time, our team was on Chinese New Year holiday, which led to a delay in processing your request. This is absolutely not the level of service we want to provide, and we take full responsibility.
If you still have any issues with your order, please kindly reach out to us at support@magicjohn.com. We will carefully review your case and provide a proper and satisfactory solution for you.
Thank you for your patience and understanding.
Best regards,
Magic John Customer Service Team
Very good customer support team
I previously left a review regarding a hinge failure on my Magic John 360° Invisible Magnetic Stand Phone Case that occurred within a few months of purchase.
After further communication with their customer support team and providing documentation of the issue, the company ultimately arranged a replacement and shipped a new case to me free of charge. The replacement has now arrived successfully.
I appreciate that the team followed through and resolved the situation. Because of that, I wanted to update my review to reflect the full experience and their effort to make things right.
Thank you to the Magic John support team for addressing the issue.
30 January 2026
Unprompted review
Reply from MAGIC JOHN
Hi Diego,
We are truly sorry to hear about your experience with the Magic John 360° Invisible Magnetic Stand Phone Case. We take your feedback very seriously, and we completely understand how disappointing it is when a product does not meet your expectations, especially with a structural issue like the hinge failing after only a few months of normal use.
We have noticed you have reached out to us again via email, and we want to assure you that we will do everything we can to resolve this properly for you. Your satisfaction is our top priority, and we are committed to improving our service and product quality based on your valuable feedback.
We will follow up with you closely through our support channel to provide a proper and fair solution.
Thank you for your patience and understanding.
Best regards,
Magic John Customer Service
Scam and fake
I cut charger and it cut you say it no cut but you are fake
21 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi there,
We are sorry to hear you are not satisfied with your purchase.
We have tried our best to look up your order using the information you provided, but we were unable to find any matching order under your details.
To help you properly and solve this issue as soon as possible, please kindly contact us at support@magicjohn.com with your order number or purchase proof. We will definitely look into this and assist you accordingly.
Thank you.
Best regards,
Magic John Customer Service Team
⭐️⭐️⭐️⭐️⭐️ Solid, long‑lasting protection genuinely impressed
⭐️⭐️⭐️⭐️⭐️ Solid, long‑lasting protection genuinely impressed
I purchased the Magic John 360 Invisible Stand Case and screen protector for my iPhone 17 Pro Max back in September 2025, and I have to say, I’m genuinely impressed. I’m still on the first of the two screen protectors and it doesn’t have a single mark on it. I’ve used more expensive protectors from well‑known brands before, and none of them have lasted anywhere near this long without picking up scratches or damage.
The case has held up just as well the stand is still tight and works perfectly, even with daily use. Overall, the quality has really surprised me in a good way, and I’d definitely recommend their products to friends and family.
My only gripe was that the shipping took a while at the time, but the product itself has been excellent.
17 September 2025
Unprompted review
Reply from MAGIC JOHN
Hi dear,
Thank you so much for your wonderful 5-star review and detailed feedback!
We’re incredibly happy to hear our Magic John 360 Invisible Stand Case and screen protector have provided such solid, long-lasting protection for your iPhone 17 Pro Max.
It means a lot that you’ve noticed the quality and durability compared to other brands. We’re glad the stand still works perfectly, and the screen protector remains in great condition even after daily use.
We apologize for the longer shipping time you experienced, and we’ll keep working to improve our logistics service.
Thank you for recommending us to your friends and family — we truly appreciate your support!
Best regards,
Magic John Team
Minor design flaw
I’m generally very happy with the screen protector for my iPhone 17, except for one small detail that really bothers me. The bottom part of the screen protector slightly overlaps the actual display, not just the edges but the screen itself. It doesn’t affect usability or block any content, but it’s something I noticed and can’t unsee. I think it should have been made a few millimeters longer to avoid this. The screen protector just makes the bezel on the bottom a little bit bigger.
If Magic John would like more clarification, I’d be happy to provide photos to show exactly what I mean if they contact me via email.
2 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
Thank you very much for your thoughtful review and feedback. We truly appreciate you taking the time to share your experience and suggestions with us.
We would love to see the photos you mentioned to better understand the design detail. Please feel free to send them to our support team at support@magicjohn.com, and we’ll take your feedback into careful consideration for future improvements.
Your input is invaluable, and we’re grateful for your support.
Best regards,
Magic John Team
Great screen protector
Great screen protector that fits with case and a slim protective case with a good MagSafe ring nice and sturdy
20 January 2026
Unprompted review
Reply from MAGIC JOHN
Thank you so much for your kind review! We're really happy to hear the screen protector fits well with your case and that you're enjoying the slim design and sturdy MagSafe ring.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your setup!
Corrupt seller breaking U.K. law
I ordered a lens protector and when it arrived it wouldn’t fit on my phone due to my existing case. As it was in the retina window allowed by UK law for distance selling, I actioned a return request. They refused to allow a return, despite me being allowed to return it by law. They are 100% corrupt, as noted by their lack of comments on Facebook; they have turned off comments.
12 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi Nick,
Thank you for your feedback. We sincerely apologize for the frustration caused by this experience.
After reviewing this case again, we would like to clarify that the return request was related to compatibility with a third-party phone case rather than a product defect. The lens protector itself functions as designed, but the customer’s existing phone case prevented proper installation.
That said, we always aim to find a fair and reasonable solution that does not negatively impact either side. Our team has been actively trying to offer alternative resolutions to help the customer use the product successfully.
We truly value all customer feedback and will continue improving our service and communication to provide a better experience in the future.
Best regards,
Magic John Team
It's really bad
It's really bad. I ordered something, it never came in, then I send an email and they said that they would send a new one. And that email Is already months ago and havent heard anything..!!!
12 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
We are very sorry to hear about your experience and completely understand your frustration.
As a trusted brand, please rest assured that we absolutely honor our promise to resend any missing items. Sometimes, the replacement process can take a little longer than expected, and we sincerely apologize for the delay.
We kindly suggest reaching out directly to our support team at support@magicjohn.com so they can assist you promptly and ensure your replacement is sent as soon as possible.
Thank you very much for your patience and understanding.
Best regards,
Magic John Customer Service Team
Magic John has quality products that…
Magic John has quality products that deliver what they promise, I can truly recommend them.
12 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and that they met your expectations. Your recommendation means a lot to us!
We look forward to serving you again in the future.
Best regards,
Magic John Customer Service Team
N’achetez pas Magic John
Me demande de leur mettre une meilleurs note même si j’ai eux le pire service client:
Once you receive your package, we would greatly appreciate it if you could consider updating or removing your previous review. We truly value your trust and support, and we are committed to providing the service you deserve.
Thank you for your understanding and patience.
Best regards,
Aly
Magic John Customer Service Team
11 February 2026
Unprompted review
Reply from MAGIC JOHN
Hello,
We’re truly sorry to hear about your experience and understand your frustration. We would like to clarify a few factual details for transparency to other customers.
Your original order was placed last year and was already outside the warranty period when you contacted us. The screen protector damage was determined to be caused by an external drop/impact, which is not covered under the standard warranty. Even so, we still offered you a discounted replacement purchase, which was declined.
As a gesture of goodwill, we then made a special exception to arrange a free reshipment for you. Due to the additional after-sales processing required for replacement orders, the handling time was slightly longer, which led to your dissatisfaction and this review.
According to the latest tracking information, the replacement package has already been successfully delivered.
We would also like to clarify that we have never forced you to do something—our message only asked whether you had received the replacement and if you might consider updating your feedback based on the final resolution.
We always strive to resolve issues fairly and responsibly, and we hope this explanation helps present the complete and accurate situation for other customers.
Thank you.
Magic John Customer Service Team
After many emails back and forth with…
After many emails back and forth with ridiculous suggestions, here is what Magic John sent and my reply:
"As previously mentioned, the magnetic lens protector is functioning as designed, and the because the issue stems from the original device rather than our product, we are unable to issue a refund."
I then replied, that they needed to admit in their advertising that their product may not fit all IPhone devices. Also, see if you can easily reach customer support when you click on the link on their website... the magic John folks keep dancing around the fact that my phone was brand new and right out of the box. Meaning, the phone was built that way by the manufacturer. And short of a hammer and chisel there was no way to adjust the lenses. Their product did not fit my brand new phone.
9 February 2026
Unprompted review
Reply from MAGIC JOHN
Hello Ron,
We’re sorry to hear that you feel this way and would like to clarify the situation for transparency.
Our magnetic lens protector is specifically designed and manufactured according to each corresponding iPhone model. From the video you provided, it can be clearly seen that your phone’s camera lens already had an existing protective layer applied before installing our product.
Attempting to place an additional magnetic lens protector on top of an existing lens film is similar to applying two layers of protection at once, which will naturally prevent proper magnetic attachment and full fit due to the added thickness. This is the fundamental reason the product could not be installed correctly, rather than a defect in our item.
We genuinely wanted to assist and even considered arranging a replacement; however, this would not resolve the root cause of the issue. Since the request has remained focused solely on a refund for a non-product defect situation, we are unfortunately unable to approve it under our policy.
We always strive to communicate clearly and resolve concerns fairly, and we hope this explanation helps other customers better understand the actual circumstances.
Thank you for your understanding.
Magic John Customer Service Team
Questionable practices to process warranty claims
UPDATE:
Although their customer service is attentive and responded quickly I filled out the 5 starts review below in duress so they could process and honed their warranty.
The truth is that the product cracked within weeks of purchase from a normal drop. This company makes you send them a screen shot of the review with a 5 starts in order for them to process the claim. Pretty unethical process is you ask me.
Customer service is great and responded quickly when I had issues. The privacy screen is also acceptable.
8 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Manuel,
Thank you so much for your kind words! 😊 We’re glad to hear that our customer service was helpful and that you’re happy with your privacy screen. Your feedback means a lot to us!
Best regards,
Magic John Team
Perfect…..
9 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi Danijel,
Thank you for your feedback! We’re thrilled to hear you’re happy with your purchase. 😊
Best regards,
Magic John Team
A few month that I have the product
A few month that I have the product, good quality, I recommend.
9 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi Riccardo,
Thank you so much for your kind review and for taking the time to share your experience!
Your recommendation truly means a lot to us and encourages our team to keep improving.
If you ever need any assistance in the future, please feel free to reach out. We’re always here to help!
Warm regards,
Magic John Team
Not so “unbreakable”…
Purchased a two-pack of “unbreakable” privacy screen protectors. Easy to install but rubbish quality. One slight drop and the screen protector cracked. Would not recommend or buy again.
8 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
Thank you for contacting Magic John! We are writing to confirm that we have received your message. We have forwarded your message to our support team leader.
You can also contact support@magicjohn.com for further assistance. Thank you!
Sincerely,
Magic John Customer Service Team
Poor Quality and Poor Customer Service
I rarely leave negative reviews, but I felt this one was warranted.
I purchased this screen protector because it was heavily marketed as highly durable and comparable to premium tempered glass options. Unfortunately, it cracked the very first time my phone was dropped during normal everyday use. I’ve used many screen protectors over the years, including much less expensive ones, and none have failed that quickly.
What was more disappointing than the product itself was the response from customer service. When I reached out to explain the situation and request a refund based on the durability claims and quality concerns, I was given a scripted explanation about how screen protectors cannot guarantee 100% protection and was told to simply use the second protector included in the pack. No real resolution was offered, and the concerns about product performance versus how it’s advertised were not meaningfully addressed.
I understand that no screen protector is indestructible. However, when a product is marketed as exceptionally strong and fails immediately under normal use, I would expect better quality assurance and a more customer-focused response.
Based on both the product performance and the lack of support when raising a reasonable concern, I would not purchase from this company again.
8 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
Thank you for contacting Magic John! We are writing to confirm that we have received your message. We have forwarded your message to our support team leader.
You can also contact support@magicjohn.com for further assistance. Thank you!
Sincerely,
Magic John Customer Service Team
Effective customer care
I initially experienced a delivery issue caused by the courier, but after contacting customer support, the team handled the situation quickly and professionally and immediately sent a replacement package.
The new item arrived without problems. Installation on my iPhone 15 Plus was extremely simple and effective, with a perfect fit and no bubbles at all.
Very satisfied with both the product quality and the customer service.
8 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi alessandro,
Thank you so much for taking the time to leave such a kind review!
We’re thrilled to hear that our team resolved the delivery issue promptly and that the replacement arrived smoothly, and that the screen protector fit your iPhone 15 Plus perfectly with easy, bubble‑free installation.
Your satisfaction with both our product and customer service means a great deal to us. We will keep improving our products and services continuously to bring you a better experience.
Thanks again for your support and encouragement!
Best regards,
Aly
Magic John Customer Service Team
Misrepresentation
Disapointed only ONE protector in box (most brands provide 2 for same price). Cracked within days. No better than any other glass protector. I will give a smidge better performance than others when it come to fingerprint smudges.
7 February 2026
Unprompted review
Reply from MAGIC JOHN
Dear Customer,
Thank you for contacting Magic John! We are writing to confirm that we have received your message. We have forwarded your message to our support team leader.
You can also contact support@magicjohn.com for further assistance. Thank you!
Sincerely,
Magic John Customer Service Team
Within 30 days of purchase both screen…
Within 30 days of purchase both screen and camera protectors cracked. This is low quality compared to other more inexpensive brands. Save your money and buy from a more trusted brand with a longer warranty.
6 February 2026
Unprompted review
Reply from MAGIC JOHN
Hi Erika,
We’re very sorry to hear about your experience with the screen and camera protectors. This is certainly not the quality we aim to provide.
We would appreciate the opportunity to make this right for you. Please contact our customer support team at support@magicjohn.com, and we will do our best to assist you with a suitable solution.
Thank you for your feedback, and we hope to resolve this for you soon.
Best regards,
Magic John Customer Service Team
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